Feedback for the HTC Europe support

[Eldi]

Hello everyone,

I had the famous "Screen freezing/not responding and start menu clicking" problem.
I called by phone to the support in the UK and was told that I need to ship it for repair.
I was a bit afraid to do so in the beginning but after getting my mobile back home (After less then a week!!!), I must let you all know that their support is GREAT!
Not only that they replace the MB but also replaced the bezel that was a bit peeled.

The email response and the phone response was perfect - There is a guy named Abdul Ibrahim that was VERY helpful.

Bottom line, the phone was back and fixed perfectly in less then a week.

Cheers and well done!

Eldi

[ww2250]

Would that be a completely new phone, refurbished?

Have you IMEI changed?

[dubart]

Where do you live? UK?

[sabestian]

did you need to produce any proof of purchase? I've got none thanks to crappy Ebay seller...

[srk]

I had a very good experience with them. I had opened my phone (so warranty normally void) upgraded ROM but they still fixed it and shipped back with 2 day shipping from UK to US.

I personally give them an A+

[Eldi]

They changed the Main board and the Bezel.
The phone is the same only with a new IMEI.

Eldi

[Eldi]

Where do you live? UK?

I live in Israel, that's why I was so surprised to get it quick.

Make sure if you do not live in Europe that you declare to customs BEFORE sending it!

Eldi

[Eldi]

did you need to produce any proof of purchase? I've got none thanks to crappy Ebay seller...

No need for a proof of purchase as the warrenty covers 1 year.
The P3600 is not out for more then a year so you are automatically covered!

Eldi

[Eldi]

I had a very good experience with them. I had opened my phone (so warranty normally void) upgraded ROM but they still fixed it and shipped back with 2 day shipping from UK to US.

I personally give them an A+

Totaly agree with you.

A+
:)

[RacerII]

They changed the Main board and the Bezel.
The phone is the same only with a new IMEI.

Eldi

If the IMEI is different , its not the same phone!

They send you a refurbished phone , or a new one.

[anonimo]

If the IMEI is different , its not the same phone!

They send you a refurbished phone , or a new one.

How could they change the motherboard and keep the same IMEI?

I would have thought that once he said the phone had its MB replaced you had in fact already been told that the IMEI was different.

Am I wrong?

A phone with a different MB _IS_ a refurbished phone, isn't it?

[RacerII]

Sorry about that, you are right.