Cingular 8525 warranty replacement

[Kysa]

can i use warranty replacement?
i dont have any talk plan with cingular
i dont have receipt
i buy this phone as new on ebay 4 month ago

i tried to call to Exchange by Mail program and they asking for the phone number...

[debonairone]

can i use warranty replacement?
i dont have any talk plan with cingular
i dont have receipt
i buy this phone as new on ebay 4 month ago

i tried to call to Exchange by Mail program and they asking for the phone number...

If you bought the phone off of eBay, AND are not an AT&T/Cingular customer, they will not replace the phone... what is wrong with it...?

[Kysa]

maybe ebay seller can help?

i drop device on the floor in the morning
and later i found that device not accepting security code
tray soft reset but didnt boot properly

after hard reset device boot and work but i can not access phone via hardware buttons and via software (start>Phone)

tray to flash original original cingular latest rom but stack on 12%

now i flash LVSW 20070616 and device working but phone service dont working same

[debonairone]

Very few warranties cover dropped devices... There are a few though, but you have to have the warranty in place on a new device and there are some caveats to them... As for the eBay seller, I doubt that they will offer any real assistance after 4 months of usage... There are a few other options that may be available, but they all concern questionable ethics and morality, so I won't even mention them... :eek:

You may be out of luck on this issue... Good Luck to you though...

[stevebonning]

Yep; you're essentially screwed. When you buy something from eBay, you rarely get a manufacturer's warranty, especially if the seller is an individual as opposed to an eBay Seller (business). Even if they are a legitimate business, I too doubt they will warranty any electronic device that has been dropped.

Next time do two things--put the phone in a protective case and use a screen protector; both things are inexpensive insurance against damage.

[Kysa]

stevebonning> There isn't any damage outside.

I'm only interested in usual warranty procedures. If the contract is neccessary, can I ask my friend from the US,who has the contract to bring the phone for warranty replacement?

[patrickem]

Buy a new phone and don't try to scam Cingular/AT&T.

[debonairone]

stevebonning> There isn't any damage outside.

I'm only interested in usual warranty procedures. If the contract is neccessary, can I ask my friend from the US,who has the contract to bring the phone for warranty replacement?

You cannot ask your friend to have it done, since that phone is not listed on his/her account... That is why you were originally asked for the phone number... You have to buy a new phone or pay to have your phone serviced... You can contact HTC and send them the phone and pay the cost... There is no legal way that you can have the phone repaired under any warranty agreement, after you have already damaged the product...

I hate to say it, since it has already been said... you will have to either pay for the repair, or buy a new phone...

This forum cannot help you commit fraud, that is not what we are here for... Your original question has been answered.. If you have any further questions, other than how to get a damaged, non-warranty phone repaired, please begin a new thread and we will be happy to help you...

[dwella]

I would think next time you will take better care. Surely you really can't expect anyone or company to pay for your breaking your own phone?? Not only is this not right I believe it to be illegal what your trying to do. Best case immoral and flat out sleazzzzzy.

d

[vp3G]

Wise up, people... the phone is utimately warranted by HTC as the manufacturer of the device. They prefer to route things through the carriers because it's easier that way, but you can deal directly with HTC.

To the OP: All you can do is contact HTC and plead your case. You may need to be persistent, but they do have non-carrier and out-of-warranty service. May take 2 or 3 tries to get to someone who knows this.

Oh, and despite what some have said, if you bought if off eBay it still carries the one year manufacturer's warranty (whether or not it will cover having dropped it is another issue). They track the warranty period by S/N. I recently had one -- that I purchased off eBay :eek: -- replaced, no questions asked. :)

[Kysa]

vp3G>thanks for you answer I will tray contact nearest HTC office

[jrgonz454]

Pm me I work at the warranty exchange center in 1000 oaks california. I might be able to help. Ill give you the need t know to get the phone replaced. One drop should not caused it to trip. I've dropped the hellout of mine and it works fine.;)

[Kysa]

jrgonz454>lucky you, you are working in cingular or htc?

I have been droped my Wizard twice and phone work perfect
but not this time with Hermes

I'm working in pc business and when we get non working device we just check for visual damages and if dont see any we bring device to manufacturer or distributor and usually we get new one (if not expired warranty time)