Rogers Customers - Beware ! You Might Also Be Getting Ripped Off !

[lukybandit]

OMGGGGGGGGGGGGG ! ****, I HATE ROGERS !!!!

352 $ DATA CHARGES ON MY ACCOUNT...!

i swear i'm so ****in pissed at this point...i have the new HTC s621 and all these days the internet i've been using is ROGERS DATA, and i thought it was wi-fi - i always connected to wi-fi....guys, if it does say it's connecting to wi-fi and if it can't connect - it connects to the rogers data network without you knowing :S - that's ****ing ********. CALL ROGERS NOW AND TELL THEM YOU DIDN'T KNOW, YOU WERE UNAWARE, AND YOUR VERY DISAPPOINTED AND FRUSTRATED.A

i swear, you have no idea how pissed off i am...this is a ripoff - all these days i was connecting to free wi-fi points but guess what? that's not "FREE" it's rogers internet all this time :S - atleast some kinda notification or warning would be good. i swear, such a bunch of liars...i spoke to this girl in the data dept. and she said i can't do anything as of now because your bill's not registered yet. she blocked the internet access, though so that in future i don't get charged but they should have warned me before, i had no clue - i was going through the posts when i saw someone post a link about how somone got 1600 $ charges. anyway, i'm gonna call back the moment my bill comes...


rogers is LYING TO THEIR CUSTOMERS, OVERCHARGING CUSTOMERS, MAKING FALSE PROMISES AS WELL AS NOT PROVIDING ANY VITAL INFORMATION...i'm sick and tired of this ********. everything with them is getting messed....guys, please be AWARE if any of you have SMART PHONES OR BLACK BERRY'S - be careful, especially if you have wi-fi, you might want to get rogers data serviced blocked.



p.s: WHY SHOULD ANYONE PAY FOR SOMETHING THEY AREN'T EVEN AWARE OF? honestly speaking, rogers defaulted the GPRS?EDGE option on the s621 so it connects to rogers internet without your permission - that's just WRONG on every level - that's like tresspassing onto someone's property and getting charged for it while you thought your on a public property....seriously, think about it guys - i'm waiting for my bill to come so i can get them to credit me that charge, i ain't paying a penny - otherwise i'll cancel everything with them.

[hondaguy]

i hope you can get the charges removed if you didnt know you were being charged. the real problem is that you do not know how to use your phone. i have had several versions of the phone you are using, as well as several others that have similar capabilities and i have yet to have this kind of a problem. read your manual and learn what the indicators mean that run accross the top of your screen. it will show you when you are attached to a wifi network and when you are connecting to a wifi network. if you are surfing the net without a wifi network these icons will not be present. there is also a speed difference in downloading info. learn to protect yourself, bro.

i am not pro rogers, either. i spent 55min on the phone with them last night trying to adjust my plan and it should only have been a 15 min conversation. i am aware of how difficult they can be to deal with but the problem you are having is not really their fault

[chaznet]

You should familiarize yourself with the device, and how to tell when it's connected to WiFi. For one thing, if it's not WiFi, it's a heck of a lot slower than when it is. For another, your homescreen shows when you're connected to an access point, as does the iconbar up top.

[indiekiduk]

its annoying there is no way to disable gprs and keep the settings stored. most of the time I delete the gprs settings then if i ever want to use it i just add the account in. I'm on vodafone so its simply internet for the ap and web/web user pass. Pretty easy to type in when ever you need to. Basically if you see the 2 arrows where the signal icon usually is, you will be being billed.

[esmith]

I have to agree... I mean you should easily notice the difference between wifi and grps...

[enroh]

i have to admit - i just bought this phone on the weekend and i got a basic data plan ($15CDN) through Rogers for the times I will not have wi-fi access. So I am sitting at work conncted to WiFi (there are 4 valid hotspots in my office :P) - I am conncted to one (I know because it says so) HOWEVER, the E is still displayed over the signal strength indicator telling me that EDGE is in use even though I am connected to a Wi-Fi...I am so confused. So I went to the Rogers site to try and check my usage but no joy there as there was no information ... even my phone upgrade charge has not yet appeared...can someone a little more knowledgeable on this unit please confirm whats happening either way? I mean - even if you are connected to WiFi will E appear since technically it is available - however not being used since it should be over-ridden by the availability of WiFi?

[chaznet]

You should call Rogers...

i have to admit - i just bought this phone on the weekend and i got a basic data plan ($15CDN) through Rogers for the times I will not have wi-fi access. So I am sitting at work conncted to WiFi (there are 4 valid hotspots in my office :P) - I am conncted to one (I know because it says so) HOWEVER, the E is still displayed over the signal strength indicator telling me that EDGE is in use even though I am connected to a Wi-Fi...I am so confused. So I went to the Rogers site to try and check my usage but no joy there as there was no information ... even my phone upgrade charge has not yet appeared...can someone a little more knowledgeable on this unit please confirm whats happening either way? I mean - even if you are connected to WiFi will E appear since technically it is available - however not being used since it should be over-ridden by the availability of WiFi?

[esmith]

Ok if you see the little E logo over the signal that doesn't always mean your using GPRS because if I send a picture message it will stay on all day and night but it doesn't use it.

Easy way to find out is to just go into your comm manager and look for the data transfer... if its "lit up" then it's on, all you have to do is click it to turn it off manually.

[borealcool]

Rogers is not to blame, but rather HTC. I have the same issue with my Titan/Mogul on Telus. Even if you shut down your EVDO/EDGE connection through Comm Manager, it will reconnect. There should be an option to set priority to WiFi when a hotspot connection is established, but there isn't and that's an awful feature.

I'm around a WiFi connection most of the time so the solution to this is to delete the wireless profile. Fortunately Telus doesn't require user names and passwords to connect so it's just a matter of having it dial #777 to establish a connection when needed.

[psxp]

Its a shame dude. I have a 200 meg plan so I am covered for data.

BUT I still use a GPRS data tracker to keep an eye on hwo much data I use. A well spent $US7.95 - dont try using a pirated version of these, as the DASH/S620/S621 uses a different .DLL than that is supplied in the pirate version. Just pay the $$ to save some $$

[ThaiM]

I use this for added assurance:

http://www.spbsoftwarehouse.com/products/gprsmonitor/?en

Spb GPRS Monitor

Spb GPRS Monitor is a complete solution for measuring the amounts of data transfers via your GPRS, CDMA or GSM network connection and calculating network usage costs. Spb GPRS Monitor monitors all data transfers you perform and calculates the cost of your GPRS usage taking into account your service plan details: inclusive data amount, data block size. etc.

# Taskbar icon that shows GPRS connection speed and other indicators
# Pop-up window that shows all GPRS information
# Warning notifications on daily/monthly traffic limits
# Detailed connection usage and cost charts
# Detailed text reports of your connection usage and cost
# Export to CSV for use with Microsoft® Excel and Access
# 440+ pre-defined service plans
# Today plug-in that shows GPRS speed and other statistics
# Skin format interface

[borealcool]

Oh man this site is the best. There is a tool in this thread (http://forum.xda-developers.com/showthread.php?t=310087) that allows you to toggle your provider's data connection on/off and contrary to HTC's Conn Manager, it keeps it off :D

Working like a charm on my Mogul !

[sittingBull]

I use this for added assurance:

http://www.spbsoftwarehouse.com/products/gprsmonitor/?en


This is for Pocket PCs. They have a special Smartphone version but that does not run properly on WM5 on my S620: I can not make any changes in the preferences because there is no "OK/done etc" button to press once I've chosen new settings.

[N1c0_ds]

Rogers is owned, run and supported by a bunch of idiots. Anyway I got one of those bills once and now everything else than voice is blocked. Goddamned retards!:mad:

But since we're in Canada, that's still the best available option.

BTW It took me over a month to get a TyTN from them. They lost packages, orders, didn't know who I was, kept me on the phone for hours and much more. It's not over yet, since we're not sure if we are going to pay the right price.

[pierrohhh]

when i had my treo 680 my friend opened yahoo sports on my pda (auto refreshes) and i didnt know he did that. i never knew internet was open so i didnt bother with it. got a 300$ phone bill cuz for internet. they were nice enough to wave it off. :) just call them and be really nice and polite. i dont see why they wont do the same for u.

i canceled data on my account so its not possible to anyone to use data on it anymore :) thank god

[Cobra19710]

I got the same problem as you but i did not pay anthing when i told them thats was by mistake and you can disactivate Rogers data dawnload without any problems to be more sure in the future.

[goraps]

I disabled my GPRS on my s621 by going to the connections and changing the settings for that account (I removed the m form internet.com so it says internet.co). This way if I loose my wifi it cant switch to GPRS. If I absolutely need GPRS I just go and change it back. You can test it by stopping wifi and opening IE and trying to connect to a site. You should get an error message.

[jdhatt]

As for the original post on this thread:
defaulting the grps/edge option on the S621 is like trespassing? I don't think so. You're buying a windows smartphone and the whole point is to use data on the device - why wouldn't they have that option programmed in and turned on? Everyone would complain that they can't use data on a phone that they purchased specifically for that purpose - gimme a break. I know the phone has wifi, but its of course going to have the means to connect to the cell phone network for data usage as well, use your brain a little.

Anyways, I do agree that there should be a better indicator or a pop-up of some sort that comes up when wifi drops out and gprs/edge kicks in - but it should be user beware either way when it comes to data charges.

Easiest and best solution is yeah, delete out the profile or block it from the provider side. It sucks though if you really need to use data on the cell network for an emergency and you have to redo the settings.

[Chillin]

OMGGGGGGGGGGGGG ! ****, I HATE ROGERS !!!!

352 $ DATA CHARGES ON MY ACCOUNT...!

i swear i'm so ****in pissed at this point...i have the new HTC s621 and all these days the internet i've been using is ROGERS DATA, and i thought it was wi-fi - i always connected to wi-fi....guys, if it does say it's connecting to wi-fi and if it can't connect - it connects to the rogers data network without you knowing :S - that's ****ing ********. CALL ROGERS NOW AND TELL THEM YOU DIDN'T KNOW, YOU WERE UNAWARE, AND YOUR VERY DISAPPOINTED AND FRUSTRATED.A

i swear, you have no idea how pissed off i am...this is a ripoff - all these days i was connecting to free wi-fi points but guess what? that's not "FREE" it's rogers internet all this time :S - atleast some kinda notification or warning would be good. i swear, such a bunch of liars...i spoke to this girl in the data dept. and she said i can't do anything as of now because your bill's not registered yet. she blocked the internet access, though so that in future i don't get charged but they should have warned me before, i had no clue - i was going through the posts when i saw someone post a link about how somone got 1600 $ charges. anyway, i'm gonna call back the moment my bill comes...


rogers is LYING TO THEIR CUSTOMERS, OVERCHARGING CUSTOMERS, MAKING FALSE PROMISES AS WELL AS NOT PROVIDING ANY VITAL INFORMATION...i'm sick and tired of this ********. everything with them is getting messed....guys, please be AWARE if any of you have SMART PHONES OR BLACK BERRY'S - be careful, especially if you have wi-fi, you might want to get rogers data serviced blocked.



p.s: WHY SHOULD ANYONE PAY FOR SOMETHING THEY AREN'T EVEN AWARE OF? honestly speaking, rogers defaulted the GPRS?EDGE option on the s621 so it connects to rogers internet without your permission - that's just WRONG on every level - that's like tresspassing onto someone's property and getting charged for it while you thought your on a public property....seriously, think about it guys - i'm waiting for my bill to come so i can get them to credit me that charge, i ain't paying a penny - otherwise i'll cancel everything with them.

lol, it's always funny when people like to blame everyone but themselves for their own ignorance.

Rogers did not program the software, HTC did.

Rogers did NOT tell you not to read your manual did they?

Your phone tells you what type of connection you are using you just need to know how to use your phone.

If you call up Rogers and tell them you thought you were using WiFi and ask NICELY (Don't go off half cocked like you did above) they Will remove the charges.

[Chillin]

i have to admit - i just bought this phone on the weekend and i got a basic data plan ($15CDN) through Rogers for the times I will not have wi-fi access. So I am sitting at work conncted to WiFi (there are 4 valid hotspots in my office :P) - I am conncted to one (I know because it says so) HOWEVER, the E is still displayed over the signal strength indicator telling me that EDGE is in use even though I am connected to a Wi-Fi...I am so confused. So I went to the Rogers site to try and check my usage but no joy there as there was no information ... even my phone upgrade charge has not yet appeared...can someone a little more knowledgeable on this unit please confirm whats happening either way? I mean - even if you are connected to WiFi will E appear since technically it is available - however not being used since it should be over-ridden by the availability of WiFi?

You were not properly informed of data plans. You should cancel your $15 / 1.5MB data plan and get the $10 / 10MB mobile internet plan instead. Plus you get 33% off of a mobile internet plan, but not a data plan, if you have and value pack (ie, call display & voicemail) so it would actually only be $6.67

[ronemca]

There should be an option to set priority to WiFi when a hotspot connection is established, but there isn't and that's an awful feature.
I would change the word "established" to "available", but otherwise I completely agree. In fact, by now I'm sure someone has come up with this tweak. If so, I'd sure be interested!

That said, I haven't been caught, as I pay close attention to the toolbar icons AND the behaviour of the phone. And it does pop up a little balloon when it's contemplating a conn to EDGE. (I always pounce on that right away) But I find it irritating that the phone will snottily inform you that "programs automatically connect as needed" by initiating a wireless session. Um...no! In my experience the user has to first enable/connect to WiFi or EDGE, then launch IE. Only then will it work.** However, my experience is limited in comparison to alot of the people on here, so I would be grateful to learn where I am going wrong.

**On many occasions -- when my WiFi adapter has been OFF -- I have launched IE to see what happens. It just sits there & sits there until I lose patience and click the "Stop" button. Only a couple of times has it auto-initiated an EDGE connection. (And EDGE does work perfectly, 'cuz I can manually connect whenever I want.) Am I not giving it enough time? Maybe the feature I mentioned at the beginning of this post actually does exist...and the phone is just taking its time to ascertain the availability (or lack) of a WiFi AP before initiating EDGE(?) How swiftly should it reach a decision and act accordingly? This is a Cing8125 running WM6~mfrazzz.

Happy new year! :)