HSDPA Speed Question since icrap

[chris44gw]

I just wanted to see if anyone else has noticed this. I live in the New Orleans, LA area where the HSDPA is rolled out. When I first got my 750 I was getting on average 800Kbps with peaks in the 900's. Every since the icrap has come out I rarely get in the 500 and 600's. From what I understand the iphone using edge shouldn't interfere with my hsdpa connection other than the tower sharing the same ethernet out of tower. Has anyone else noticed a slower 3g speed since the icrap came out?

[Willie3white]

I know i live in NOLA also and my speeds have gone to shit I was getting 900 now i sometimes get in the 600's. I think they just gave more bandwith to gsm and edge and took it away from 3G because of the lack of people on the spectrum. But as TDMA go the way of the do do I think we should see speeds return and maybe even the upgrade 3.6 and HSUPA

[chris44gw]

I hope so. I'm just glad I'm not the only one who noticed it. That GREAT Edge increase by AT&T because of the icrap just hurt the customers they already had. I wish Jobs would just come out with a true 3g icrap so his fanboy drones would push AT&T to real 3g.

[chris44gw]

Here is an email chain I have been going on with AT&T support:

--------------------------------------------------------------------------

Dear Mr. Wilson

Thank you for taking the time to reply to my e-mail regarding your
decrease in bandwidth since the release of the iPhone and your request
to have the issue resolved or your bill lowered to compensate for the
decrease. I am happy to help you with your inquiry and I apologize for
any inconvenience this may have caused.

Unfortunately because we are an Online Customer Support we do have
limits as far as the technical support we can provide. Due to the
complicated nature of your request, we can best help you resolve your
concerns with this question over the phone. Please contact our Customer
Service at 800-331-0500. Since you are having equipment issues please
contact Customer Service, from a landline phone, with access to your
wireless device, and our representative will be happy to assist you.

Again, we thank you for allowing us the opportunity to assist you with
your account. If we can be of further assistance, please contact us at http://www.att.com/wireless.
As always, thank you for choosing AT&T!

Sincerely,

Lottie Maynard
AT&T
Online Customer Care Professional


Original Message Follows: ------------------------
I thank you for your response but I am not satisfied. First I would
like you to know that I am a degreed computer engineer that has been
working in the field for 4 years.

I have issue with the following points that you have responded with.

You said: "I have reviewed your email concerns and your account; our
records
indicate that you have 8 towers within 1 mile of your home address.
Among those towers, 5 are showing as being Global Systems for Mobile
communications (GSMTM) towers and the other 3 are Universal Mobile
Telecommunications System (UMTS) towers." My Response: This would be
relevant if I only used my phone at my house. I use my phones data plan
all over the area and in Baton Rouge. I NEVER got speeds less than
800kbs and usually they were in the 900's.
You said: "HSDPA offers average typical download speeds
from 400 - 700 kbps and according to your email you are ranging
approximately up to 500 kbps." My Respone: When I say 400 to 500 I
mean if I'm lucky. It's closer to the mid 350's and it is always like
this. This means on average the AT&T network, since the iphone, for me
has decreased from an average of the high 800kbs to the mid 350kbs for a
difference of 450kbs. This equals a not happy or satisfied customer.
My average throughput has been more than halved but my bill stays the
same. My girlfriend gets higher speeds on sprints evdo-rev 0 and pays
half the data price I pay.
You said: "This is typical especially since the
release of the iPhone, since more users are utilizing the towers versus
previously fewer were." My Response: iPhones don't have the
capabilities to run on the same network as me. The only thing we share
is the Internet coming out of the tower. Which leads me to my
conclusion.
Conclusion:

This is what I really think is going on. Because edge never ran at the
speeds it was supposed to anyway AT&T took away bandwidth from 3G users
and gave it to edge for iPhone users. The max throughput now is limited
to the 350kbs with burst to the 500kbs once in a blue moon. I don't say
this because I read it somewhere. I say it because I am experiencing it
in the entire new orleans 3g area. My current bill is over $130/month.
Much more than a single typical iPhone user. I am giving AT&T until my
1st 6 months of my contract is up to fix this problem (and it is a
problem). By fix I mean lower my unlimited laptop connect data price or
return my speeds to closer to the 800kbs average. 350's are not going
to cut it. I have gotten out of contracts before and I will leave this
one also. If you are to attract and keep business users then you need
to get on the ball. I can tell you that at least 3 co-workers looking
to switch providers choose sprint because of this dramatic speed drop.
These are customers who have $125/month plus bills and pay them. I hope
you will address this problem.


Thank you.
Chris Wilson


----- Original Message ----
From: AM AT&T Wireless Email Customer Service
<icare3@amcustomercare.att-mail.com>
To:
Sent: Saturday, August 4, 2007 1:57:59 PM
Subject: Re: Cingular Wireless Customer Email - Southeast - [TECH]
(KMM1831903I2782L0KM)


Dear Mr. Wilson,

Thank you for taking the time to e-mail AT&T regarding your decrease in
download speeds since the release of the iPhone and your inquiry as to
when this will be restored to its original functionality. I am happy to
help you with your inquiry and I apologize for any inconvenience this
may have caused.

I have reviewed your email concerns and your account; our records
indicate that you have 8 towers within 1 mile of your home address.
Among those towers, 5 are showing as being Global Systems for Mobile
communications (GSMTM) towers and the other 3 are Universal Mobile
Telecommunications System (UMTS) towers. With average HSDPA download
data speeds in excess of 400-700 kbps, mobile workers can access e-mail
with large attachments, web-based and client/server enterprise
applications, corporate net. UMTS is the high-speed network that can
provide those solutions. HSDPA offers average typical download speeds
from 400 - 700 kbps and according to your email you are ranging
approximately up to 500 kbps. This is typical especially since the
release of the iPhone, since more users are utilizing the towers versus
previously fewer were. I understand how frustrating this can be when you

are used to faster speeds when utilizing the internet on your device.

I have sent updates to your device and do ask that you please power your

device completely off and back on again to read this download. Should
you continue to experience issues with latency, please feel free to
contact our Product Management Center (PMC) at 1-866-436-9246 for
further troubleshooting assistance. Please contact this department from
a landline phone with access to your wireless device. I again apologize
for any inconvenience this may have caused.

I am always here to assist you. I encourage you to visit us at
www.att.com/wireless often to view your monthly account statements,
make
payments and shop for new products and services. I greatly appreciate
the opportunity to serve you. Please let me know if I can assist you in
any other way, and thank you for choosing AT&T.

Sincerely,

Lottie Maynard
AT&T
Online Customer Care Professional

Original Message Follows:
------------------------

Q3:Please enter your phone question below:
A3:I have been using hsdpa for a while. Up until the iphone came out I
was getting on average 800 to 900kbps downloads in the New Orleans and
Baton Rouge Louisiana area. Ever since the release of the iphone those
speeds have been lucky to be up to 500kbps. I have a bill that includes

60/month just for internet. Also, I am not the only one who has
noticed
(and continues to notice) this dramatic speed decrease. When will the
hsdpa speeds be put back to normal? I have friends with 8525's and
blackjacks who would like to know as well as coworkers basing their
decision on whether to go with AT&T or Sprint. This is not an isolated
problem. I would appreciate a candid answer. Thank you.

[Willie3white]

I completely agree with everything you are a saying. I was so impressed when i first moved to 3g now its not much faster than edge. What gives I can get edge phone data for 20$ but since I have a bj with 3g i gotta pay 40$ give me 10$ back and i won't complain