my SPV M3100 has gone dead

[m_anoush]

My SPV simply does not turn on today. Last night it was working OK. I did not drop it or even cherge it!
It sounds like the battry is flat but when I plug it to my computer or direct to the power supply nothing happens and the device remain dead. I have tried hard rest, soft reset with combination of power and camera button. No Joy! Do you mind to instruct me on what on earth might have happened to my poor SPV? Waiting for someone's kind instruction. Cheers

[stevieboy]

What level was your battery at ,the charging circuit is notorious for being flaky.the charger outputs 5v+/- something or other,it may be possible to jolt the circuit back to life by using a 6v charger,a universal one would do.go to orange and ask to use another battery.if all else fails is it under warranty?
good luck:(

[stevieboy]

have a look at this link
http://michael-channon.spaces.live.com/?_c11_BlogPart_BlogPart=blogview&_c=BlogPart&partqs=cat%3dHermes%2bCharging%2bIssues

[m_anoush]

I am affraid the problem looks more complicated since I checked the battery and it is full! I have even tried to over charge battery but still no luck! I am really confused here because I have done nothing wrong with the phone whatsoever.
Can anybody think about some other possibilities?
Many Thanks.

[MikeChannon]

My SPV simply does not turn on today. Last night it was working OK. I did not drop it or even cherge it!
It sounds like the battry is flat but when I plug it to my computer or direct to the power supply nothing happens and the device remain dead. I have tried hard rest, soft reset with combination of power and camera button. No Joy! Do you mind to instruct me on what on earth might have happened to my poor SPV? Waiting for someone's kind instruction. Cheers


Very curious - a couple of things:

1. You mention a soft reset (which is stylus in hole) but you mention camera button.

2. You mention hard reset (which is simultaneously press the two soft keys on dpad and stylus in hole) Try this again if you were using a different key combo. (camera key not used for this)

3. You may have tried but Iwould leave the battery out for a good period - even overnight and then re-try.

Mike

[m_anoush]

Cheers Mike, I left the battery out for almost 15 hrs. still nothing. I have even tried hard reset, 10 times :(

[Elwyn M3100]

Cheers Mike, I left the battery out for almost 15 hrs. still nothing. I have even tried hard reset, 10 times :(

What are you pressing to get a soft reset, is it that little round hole in the bottom?

Hard reset is where you press the two - buttons above the green and red phone buttons whilst pressing reset.

So you've tried the resets and they don't work. When you plug it into the computer or charger, do you get any lights on, even breifly?

I notice you're on Orange UK. I would advise you call up Orange Customer Services (I know, a pain on a landline or non mobile :() and explain to them that the phone does not switch on, reset or anything and you think it's faulty. They should have one out to you in 24 hours under either the warranty or care plan.

If you have the insurance though they'll charge you £15 for the delivery costs :(

Good luck

[m_anoush]

Thanks for the instruction. I am affraid I am outside UK at the moment. That is why I am desperate to find a solution since I have got no phone available. Regarding your question about the light, I am affraid I get no lights whatsoever! even when I connect it to the main power supply.

[stevieboy]

sorry bud but it sounds like its kaput,you could try one last thing remove battery and place phone in zip loc bag/freezer bag and place in freezer for an hour or so ,did you try a new battery as they form an integral part of the charging circuit if its damaged,even with residual charge,it may prevent phone from powering