Please Help

[lignsocal]

This is my first post on these forums and I would like to start off by saying this is one of the best sites I have found and has already taught me so much. Ok so here is my problem. I recently realized that I can unlock my phone (I have a T-Mobile Dash) but I did not know how to go about doing it. So I looked and looked and read and read and decided to pay $39.00 and get an unlocker program from GSMliberty. I’m not sure if GSMliberty is a credible site but I still went thru them. I made the payment and followed the instructions on what to do. I connected my phone to my computer and once active sync was connected I ran the unlocker. Every time I tried this I received this error
http://img171.imageshack.us/img171/2953/screenshotwl2.th.jpg (http://img171.imageshack.us/my.php?image=screenshotwl2.jpg)

I submitted a trouble ticket with the company and they sent me this reply:

"Make sure to run the unlock from home. Run active sync, then connect the phone while it's on in Windows mode with NO SIM or memory card. Rerun the unlock software. Only 1 active sync session must be running on system tray.

ALL firewalls, anti-virus software and pop-up blockers have to be off."

I have no clue how to fix this issue or what I am doing wrong and I am extremely frustrated with the whole dilemma but my question right now is what the heck windows mode is? I have never heard of windows mode before, I thought because I have a windows mobile phone that my device is always in windows mode lol. Anyways I am sorry for this long post but any help will make me feel better. Thank you in advance and once again sorry for this long thread.


LiG

[lignsocal]

Nevermind I figured everything out!!!

[stevemw]

Nevermind I figured everything out!!!
I curious, what did you do to get it working? And, is is CID and SIM unlocked?

[lignsocal]

Yes it is SIM and CID Unlocked. I went thru IMEI-Check instead of GSM Liberty but I found out that if you get this error message while running the program all you have to do is unplug the USB cable from your device then stop the unlocker program, then re insert the USB cable back into the phone and right after that start the Unlocker program again. The program will pick up where it left off. I found this out after trying to get this to work for about a week. If any one decides to go with IMEI-check and they get an error message just do exactly what I explained and everything will work out!!!