sending back to get fixed need advice on OS version

[kidd78]

hi im gonna send my phone back because the call/answer button doesnt work very well, i have flashed the phone to original htc but on the new windows mobile 6, i have downgraded the ipl and spl so i dont have olipro. Just wanted to know if its fine to send back phone on the new os or is it prefered if it was back on wm5 instead of 6?
i dont want them complaining its my fault for the button not working well, but i do know its hardware related but you know how companies will squirm out of paying to fix their problem.

Any advice would be grateful.

Kidd

[stevebonning]

I've seen many comments in many threads about returning phones under warranty and the consensus is that IPL/SPL or ROM probably doesn't matter. Nobody seems to notice....

[RecklessEnd]

I bricked my 8525 a couple of months ago while out in Los Altos, CA.

Took it into the AT&T dealership near Stanford. They exchanged it no questions asked. They basically looked it over to see if it had been dropped (looking for deep scratches), and checked the fluid indicator near the battery to ensure it had not gotten wet.

I don't think they care what version the phone is running, but I'm not 100% positive.

[Pawel062]

if ur phone is htc branded then yes it is okay as u are sending it back with a official htc rom. if its another then send it back with that carriers rom. better safe the sorry.

EDIT: i see u have a htc tytn so yes dont worrry about it as long as spl and ipl are the same as original.

[kidd78]

thanks for the advice, hopefully the wont complain about the little scratches, im abit clumsy this past few weeks. Cheers all