Bluetooth Issues with Mogul

[Xevious2K]

Hey Everyone,

I found this on the HTC Wiki and thought it was a good Idea.


I have been doing a lot of digging about this issue without any good results. I can't even find a timeline of when the problem will be resolved. There are plenty of poeple with complaints about the BT issue and everyone is calling, but there is nothing we can do but wait for Sprint and HTC...or is there???

If you haven't already, get the insurance plan on your phone, ($7.00 per month). Since the bluetooth is not working, the phone is faulty and needs to be replaced. Call Sprint and have them replace the phone. Keep doing this about once a month or so, always reporting bluetooth as the problem.

Maybe, if enough of us return these phones for replacements, Sprint, (or HTC), will realize just how much money they are loosing and fix the problem. We have been nice to Sprint and HTC long enough waiting for them to fix this problem at the leisure, it's time we force their hand.

These companies have to know that they can't release faulty products and expect us to just sit around and wait for them to fix their bugs.

I have also contacted my states Attorney General informing him of this problem and asked that he ban sales of the product in my state until the problem is resolved. I advise you all to do the same.

Maybe after we all take our own action, they will listen. Please repost this on every forum you are on to help spread the word.

Good Luck,
Fight the Fight

[diomark]

Too bad insurance costs $50 each time they ship you a phone.. (unless you walk into the store and wait for an hour while they check out your phone..)
-mark

[platniumrover]

He's not saying to use the insurance. But more less the warrantee. There is two protections that come through the insurance, but I cant remember the name of the two. Equipment replacement and ____________________. The second one is where they try to fix your fone, free of charge.

[hooges]

ESRP, or in store repair.

Sprint and HTC are both aware of this issue I am sure, and this doesn';t just plague our devices. Going to the attorney general for something like this is just plain silly, and won't get you anywhere.

I also know you can only do 2 or 3 replacements per year with insurance. I highly don't recommend you waste any on an issue that is known, beings that a new or refurbished phone is going to have the exact same issue - and maybe more.

[defaultdotxbe]

Maybe, if enough of us return these phones for replacements, Sprint, (or HTC), will realize just how much money they are loosing and fix the problem.
troubel is its doubtful they will be losing any money, theyll probably give the returned phones a quick once over, call it "refurbished" and it send them out to the next person who exchanges one

[ebmorgan]

WHAT IS THIS BLUETOOTH ISSUE? I'm not having any bluetooth issue, but I keep seeing this everywhere....but no descriptions of the issue....just the statement that there is one. What is the problem?

[defaultdotxbe]

WHAT IS THIS BLUETOOTH ISSUE? I'm not having any bluetooth issue, but I keep seeing this everywhere....but no descriptions of the issue....just the statement that there is one. What is the problem?
yeah, i havent had one either, but granted all i use is a motorola s9 headset and ive beamed files a few times

[utexascg]

my specific issue has to do with pairing my mogul with my bluetooth enabled deck in my car. The deck is unable to find the phone and when it occasionally does find the device, it won't pair. I've tried changing the registry edits to allow my phone to appear as a standard phone device, rather than a WM6 phone. Neither works.....

Sprint acknowledges that there is a problem and when i contact Pioneer (the manufacturer of my deck) they say that the deck is designed to be used with any bluetooth device.

for reference, my deck is the DEH-P980BT from pioneer.
http://www.pioneerelectronics.com/pna/v3/pg/product/details/0,,2076_310069882_291159553,00.html

[DCerrone]

The error I am experiencing and my customers as well is that when BlueTooth is turned on, the phone will freeze and needs to be reset. Pairing is no issue. What I've done is turn on the BlueTooth on only when I need it. Since I've started doing this I haven't reset my phone in over a month. It is annoying though and I wish a fix could be found.

[Polen]

My problem and many others is my voice cuts out for the other party sometime so much that they can't hear me at all, I turn off the BT headset and use the phone and they tell me now I can hear you very clearly. My voice tags rarly work with my headset too. The other day, I went to use my headset and it didn't work at all. I had to pair them backup.

-Polen

[JakFrost]

I also experience various Bluetooth related issues. I do not know whether HTC is responsible for faulty phone hardware or Microsoft for faulty Bluetooth software stack.

Below are the problems that I have seen.


Bluetooth stack occassionaly crashes during usage and requires restart through CommManager. Often times in the morning the stack is unresponsive or stopped from overnight crash.
Plantronics 655 Bluetooth headset ocassionally loses connection to headset and requires Bluetooth stack to be restarted on the phone.
Sometimes the Bluetooth stack is stuck and the headset can answer incoming calls but no incoming audio is heard, just outgoing mic.
When using Motorola S9 Bluetooth wireless stereo earphones using the A2DP Bluetooth profile sometimes the music from Windows Media Player 10 skips every few seconds with music playing for less than 1 second and 2-5 second dead air and again 1 second of music and dead air... Bluetooth stack needs to be restarted to correct this issue, afterwards often the problem is resolved, sometimes WMP 10 needs to be restarted also, and sometimes the phone needs a soft reset.
OnCourse GPS Bluetooth receiver over a Serial Port Bluetooth wireless connection sometimes does not connect to the phone, a restart of the Bluetooth stack is required, when using Google Maps 1.2.0.9+ or TomTom 6.50.

[defaultdotxbe]

When using Motorola S9 Bluetooth wireless stereo earphones using the A2DP Bluetooth profile sometimes the music from Windows Media Player 10 skips every few seconds with music playing for less than 1 second and 2-5 second dead air and again 1 second of music and dead air
i dont have this problem with my S9s

however sometimes i do get about half-second skip every 5-10 seconds, this only seems to happen when the phone gets particularly warm (like when im outisde on a hot day) and goes away on its own without having to restart BT, WMP or the phone itself

[SultanH]

I have only experienced the audio fade with the S9 a few times and it gets resolved when I'm not too far from the phone.
But I have experienced it when talking with another party. It only seems to be on outgoing audio not incoming.

[got2balls]

many said alltel rom fixes BT issue. is that true???:confused: if so i am ready to load it up. thanks.

EDIT : Yes BT works with AllTel. Thanks Olipro