Anybody having trouble with Windows live?

[pyk]

hi
iam having trouble with windows live oin Official HTC rom, it just refuses to download mail, it gets stuck on syncronizing inbox.
any idea guys?

[juzzie]

I have similar issue since yesterday. Also, when I try to search for something - it does not bring the results. Just opens another search window.

[Buzz313th]

I am having the same problems.


Things were fine when I was using an old instalation of custels WM6...

Then today I decided to reflash the device to the new Official HTC WM6 rom and I could not get Windows live to sync with the inbox for email...

I then reflashed to the TNT2.0 rom and the same thing...

Real weird.. anyone have any ideas?

JB

[stuarttaylor79]

I have this problem too. I had a notification from Live Messenger that i had mail, but that opened up Internet Explorer which was the only method I have found that allows me to access my hotmail account.

[battousai-k]

I had a similar problem before. I wrote to MS and got the following reply.
Solution B below worked for me.

We have received reports from other customers experiencing similar synchronization issues. They were able to resolve their issue by following one of the steps below. Please follow each of the instructions below and then try to sign in again when instructed.



A. Clear browsing History and files.



1. On a Windows Mobile 5 and 6 phone, open Internet Explorer.

2. Click on the “Menu” and then click on “Tools.”

3. Select “Options.”

4. Click on the “Memory” tab.

5. On the Options page, “Clear History” and “Delete files.”

6. If you are not using a Windows Mobile 5 or 6 phone, consult your user manual for specific steps on clearing cache and history of visited websites on your device.

7. Try to sign in to your account again.



B. Re-synchronize your account.



1. Using your mobile device, point to “Windows Live.”

2. From the Menu, select “Account Options.”

3. Click “1 Clear Password.”

4. Follow the instructions to re-type your password.

5. Sync again.



C. Try to sign in to Windows Live using a different email address.



1. Using your mobile device, point to “Windows Live.”

2. From the Menu, select “Account Options.”

3. Click on “2 Switch Account.” When prompted with a confirmation, choose “Yes.”

4. Accept the License Agreement then sign in using a different account.



D. Sign in to the WAP version of Windows Live Mobile.



1. Open your phone’s Internet browser.

2. Go to http://mobile.live.com

3. Sign in to your MSN or Hotmail account.



If you continue to experience sign in or synchronization errors, please reply with answers to all of the following questions:



- Did changing your display picture work?

- Were you able to sign in to the Windows Live application using a different email address? If yes, what email address did you use?

- Were you able to successfully clear cache and history of visited websites on your device?

- Were you able to sign in using the WAP version of Windows Live Mobile?

- What is the exact error message you are getting?

- Who is your carrier?

- What specific device are you using?



Please do write us back, when any of the steps worked for you so that we may share them with other customers.



We appreciate your continued support as we strive to provide you with the highest quality service available. Thank you for using Windows Live Mobile. We look forward to hearing from you soon.



Sincerely,



Apple

Windows Live Mobile Technical Support

[nasedo73]

I had very similar problem, when I used rom Schaps_WM6Pro_WWE_3.54b-0804_Full. Problem was in internet settings (Ver. 3.60 - fixed).
I solved this problem install internet settings form cab: T-Mobile_UK_Settings_V1-1.1.CAB

Another problem, Hermes refuses operator settings. Whes T-Mobile tried to send me.

[njmarchetti]

I am also having an issue using Windows Live Mail on Sleuth's latest ROM. Over the last few days, some of my email messages are coming through blank. The message size is listed as 0/kb, but there is no option to download more of the message. When I check my email via PIE or on my laptop the entire message is there as normal.

Funny thing is this has only started over the past couple of days. It worked fine for weeks before, and now it seems that this issue is becoming more frequent (I got 8 blank messages today!)

I even tried changing to a different Live account and then back to mine. It fixed the blank messages in my inbox, but the second email I received was blank again!

Has anyone else experienced blank emails coming through from their hotmail email account?

[adebilloez]

Microsoft is currently extending from 2G to 5Gb live acount. Could be linked ?

[Buzz313th]

From: MOBIL.CLNT.NA.US.EN.SYK.MNL.TS.T01.WLV.00.EM@css.o ne.microsoft.com
To: JB
CC:
Subject: RE: SRX1043104557ID - Windows Live Mobile:.Live service issues usin
Date: Thu, 30 Aug 2007 03:02:50 +0000


Hello Jeff,



Thank you for contacting Windows Live Mobile Technical Support. My name is Joan and I will be assisting you. I understand that you can no longer sync your Windows Live Hotmail messages on your HTC device. You mentioned that you were prompted with the error message, “email server did not respond, sync has failed”. I realize the importance of this matter and allow me to assist you on this.



We have received reports from other customers experiencing similar sync issues. They were able to resolve their issue by following one of the steps below. Please follow each of the instructions below and then try to sign in again when instructed.



A. You can try archiving your Inbox to reduce the number of items in the mailbox for synchronization.



B. Try to change your Windows Live Messenger display picture.



1. Sign in to Windows Live Messenger using a computer.

2. Change your display picture to a default picture.

3. Try to sign again on your mobile device.



C. Clear browsing History and files.



1. On a Windows Mobile 5 and 6 phone, open Internet Explorer.

2. Click on the “Menu” and then click on “Tools.”

3. Select “Options.”

4. Click on the “Memory” tab.

5. On the Options page, “Clear History” and “Delete files.”

6. If you are not using a Windows Mobile 5 or 6 phone, consult your user manual for specific steps on clearing cache and history of visited websites on your device.

7. Try to sign in to your account again.



D. Re-synchronize your account.



1. Using your mobile device, point to “Windows Live.”

2. From the Menu, select “Account Options.”

3. Click “1 Clear Password.”

4. Follow the instructions to re-type your password.

5. Sync again.



E. Try to sign in to Windows Live using a different email address.



1. Using your mobile device, point to “Windows Live.”

2. From the Menu, select “Account Options.”

3. Click on “2 Switch Account.” When prompted with a confirmation, choose “Yes.”

4. Accept the License Agreement then sign in using a different account.



F. Sign in to the WAP version of Windows Live Mobile.



1. Open your phone’s Internet browser.

2. Go to http://mobile.live.com

3. Sign in to your MSN or Hotmail account.



If you continue to experience sign in or synchronization errors, please reply with answers to all of the following questions:



- Did changing your display picture work?

- Were you able to sign in to the Windows Live application using a different email address? If yes, what email address did you use?

- Were you able to successfully clear cache and history of visited websites on your device?

- Were you able to sign in using the WAP version of Windows Live Mobile?

- What is the exact error message you are getting?

- What specific HTC device are you using?



Please do write us back, when any of the steps worked for you so that we may share them with other customers.



We appreciate your continued support as we strive to provide you with the highest quality service available. Thank you for Windows Live Mobile. We look forward to hearing from you soon.



Sincerely,



Joan

Windows Live Mobile Technical Support



---------------------------------------------------------------------------------------------



You can find recent developments on Windows Live Mobile at our Team blogs:



Life With Mobile: http://lifewithmobile.spaces.live.com/

It's All Mobile: http://itsallmobile.spaces.live.com/



Windows Live Mobile also has comprehensive online help available to you. For more information on the current features and functions, click on the "Help" link found at any MSN or Windows Live Mobile page, or go directly to: http://help.live.com/help.aspx?project=MSN_Mobilev1



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--- Original Message ---
From : JB
Sent : Wednesday, August 29, 2007 11:57:15 PM UTC
To : MOBIL.BRWS.NA.US.EN.MSF.SEA.TS.T01.RTG.00.EM
Subject : Windows Live Mobile:.Live service issues usin

Service:
Windows Live Mobile

What type of problem do you have?
.Live service issues using installed client application

Full Name:
JB
What e-mail address would you like a response sent to?


Primary e-mail address/member ID associated with the account you are inquiring about:


Be specific when describing your problem. The details that you include enable us to promptly send you the most likely solution to your issue.
I have a pocket pc made by HTC, model is Tytn. I am a Cingular subscriber in LA.

I have been using my PPC with windows mobile live 6 to access my hotmail account for the last year with no problem.

Just yesterday I installed an OFFICIAL WINDOWS MOBILE 6 rom that is the latest update from HTC for my phone. After instalation I could no longer sync Mobile live with my hotmail inbox as before. However, I can connect to my Live messenger from the same phone. When I try to sync my mobile live client with my hotmail inbox, I get an error message thats states, "email server did not respond, sync has failed". I then tried to connect with my wifes hotmail live account and had no problems at all. ThenI tried reconecting with my hotmail info and I got the same error message and the sync attempt with my hotmail inbox failed again.

This doews not make sense. I can sync with my wifes account, but cannot sync with my hotmail account. Why can I not sync to my hotmail inbox with mobile live, but I can sync to Mobile live messenger? Why does my hotmail live account work on the PC, but not on my phone? Why did it work the other day seamlessly, but not now after upgrading to a newer Official Windows Rom. Do you guys need to reset my hotmail account? I have also reinstalled the old rom and I still have the same problems.

Please solve my issue.. I depend on my mobile email retrieval from my phone for my job and at this point I am losing money and clients since I cannot use my email on my phone.

What type of device do you have?
Pocket PC

Who is the manufacturer of your device?
Other

What type of subscription to Windows Live Mobile do you have?
I have a Windows Live or MSN Mobile subscription

How did you reach us?
Other

Who is your service/carrier provider?
AT&T / Cingular

[Buzz313th]

Hello JB,



Thank you for writing back. My name is Raymond and I am sorry for the delay in response.


The Product Team is now investigating on the issue. There is no definite time when it will be resolved. Will give an update as soon as it becomes available.

Thank you for your continued patience.



Sincerely,



Raymond

Windows Live Mobile Technical Support





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--- Original Message ---
From : JB
Sent : Friday, August 31, 2007 8:16:58 AM UTC
To : "Microsoft Customer Support"
Subject : RE: SRX1043104557ID - Windows Live Mobile:.Live service issues usin

Lets back up here. This same device was working fine with my current hotmail account just a few days ago. All I did is reflash to a new Official, HTC, Microsoft windows mobile 6. I also flashed back to the version that worked and it still is not working... Maybe my account info is corrupt living on your particular server. How about just resetting my account, I bet it would start working again.

How about your customer service department live up to the enormous reputation that is Microsoft, and give me a call to help me work out this problem.

My number is.... XXX-XXX-XXXX


JB








--------------------------------------------------------------------------------
From: MOBIL.CLNT.NA.US.EN.SYK.MNL.TS.T01.WLV.00.EM@css.o ne.microsoft.com
To:JB
CC:
Subject: RE: SRX1043104557ID - Windows Live Mobile:.Live service issues usin
Date: Fri, 31 Aug 2007 04:48:58 +0000


Hello JB,



Thank you for writing back to Windows Live Mobile Technical Support. My name is Joan. I understand that you are still having issues in synchronizing your Windows Live Hotmail account on HTC device. You mentioned that your wife could sync her Windows Live Hotmail account using the same device. I appreciate that you have taken the time to write to us regarding this.



JB, we received feedback from a few customers experiencing similar issues when synchronizing Windows Live Hotmail on HTC device. We are currently looking into the reason why this is occurring, and our product team is engaging additional resources to locate and isolate the exact server that is causing the issue.



The details you included in your email will be very helpful to our investigation. I will be forwarding it to our product specialists for inclusion to the analysis of this case. They will be getting back to you once an update becomes available.



At this time, there is no definite timeframe for a resolution yet. However, we wanted to let you know that this is definitely our top-most priority. Thank you for your patience.



We appreciate your continued support as we strive to provide you with the highest quality service available. Thank you for using Windows Live Mobile.



Sincerely,



Joan

Windows Live Mobile Technical Support



---------------------------------------------------------------------------------------------



You can find recent developments on Windows Live Mobile at our Team blogs:



Life With Mobile: http://lifewithmobile.spaces.live.com/

It's All Mobile: http://itsallmobile.spaces.live.com/



Windows Live Mobile also has comprehensive online help available to you. For more information on the current features and functions, click on the "Help" link found at any MSN or Windows Live Mobile page, or go directly to: http://help.live.com/help.aspx?project=MSN_Mobilev1



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--- Original Message ---
From : "JB"
Sent : Thursday, August 30, 2007 8:56:13 PM UTC
To : "Microsoft Customer Support"
Subject : RE: SRX1043104557ID - Windows Live Mobile:.Live service issues usin

Ok... I am very frustrated that nothing has solved my issues with MY ACCOUNT.

Here are the answers to your questions. I'm hoping you can solve my issue.


- Did changing your display picture work?



No. I even changed it to a blank picture as well as a default pic.





- Were you able to sign in to the Windows Live application using a different email address? If yes, what email address did you use?



Yes I was. Like I said in my initial email, I can sign in and syncronize to my wifes hotmail account inbox no problem.





- Were you able to successfully clear cache and history of visited websites on your device?



Yes I was succesful doing that.





- Were you able to sign in using the WAP version of Windows Live Mobile?



Yes I was.





- What is the exact error message you are getting?



"Syncronization failed. Unable to syncronize inbox. Server did not respond."





- What specific HTC device are you using?



HTC Tytn. Same device as the cingular 8525. I have now tried 3 different roms.. 2 of which used to work with the windows live client before. Current rom is the latest from the HTC website.












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[davidaryan]

I had a problem with live when I first went to WM6, a while ago now, that sounds similar to the problems being experienced here. My solution was to log into hotmail / live on a PC and update my passport account. I attributed this to maybe an old account.

[Buzz313th]

Well... I gotta hand it to ya... I went into my setting page for my live account and changed my id and password for my live account and that fixed it... I find it pretty interesting that Microsoft had no idea, or they just didn't Giva F-ck.

Thanks...

JB

[D@rk_4ngel]

Hi.. I found this morning that i dont have anymore contacts on my msn list?!?! Read on some forums this can be cause by msn servers going down or hacking!! Anyone else having this problem today?

[shouldibuy]

I had a problem with live when I first went to WM6, a while ago now, that sounds similar to the problems being experienced here. My solution was to log into hotmail / live on a PC and update my passport account. I attributed this to maybe an old account.

THat still doesn't work for me. There is no solutions, and I have tried what the MSFT people have suggested to no avail.

I wanna throw this tmobile dash out the window.

sync failure gave me the code a few times 84de0a10

[princeasi]

THat still doesn't work for me. There is no solutions, and I have tried what the MSFT people have suggested to no avail.

I wanna throw this tmobile dash out the window.

sync failure gave me the code a few times 84de0a10

look at the signs! why would you wanna trash your dash??? its not hardware, its M$. Doesnt matter what phone you have, becuz its M$ thats having the issue with there servers. I'm also experiencing problems with windows live as well and i have the 8525!

[speedfight]

Any updates? i'm having the same isue: Cannot retrieve mail..

[Pumpiron579]

Any updates? i'm having the same isue: Cannot retrieve mail..

I had the same issue... It is known to M$. The solution I found was reinstalling WLM Live. If you do, make sure you uninstall it first thru active sync.

[speedfight]

I had the same issue... It is known to M$. The solution I found was reinstalling WLM Live. If you do, make sure you uninstall it first thru active sync.

Unfortunatly that doesn't work for me, have tried 4 different versions and everytime the same problem.

If I Sign in with an other account the e-mail syncs correctly!

On my old Wizard it worked always, so it's very strange.

[N-DEE]

Hi.. I found this morning that i dont have anymore contacts on my msn list?!?! Read on some forums this can be cause by msn servers going down or hacking!! Anyone else having this problem today?

Exactly the same happened to me yesterday.

[Buzz313th]

Try going to your windows live account from your computer. Then change your password and add or change your windows live ID. This worked for me and I had the same problems.

JB

[D@rk_4ngel]

Try going to your windows live account from your computer. Then change your password and add or change your windows live ID. This worked for me and I had the same problems.

JB

Well, that would be useless now that we dont have anymore contacts would it now.. lol

Does anyone know of a way to retrieve the lost contacts at all?? Would really like to get them back..

[Buzz313th]

Well, that would be useless now that we dont have anymore contacts would it now.. lol

Does anyone know of a way to retrieve the lost contacts at all?? Would really like to get them back..


What does changing your password/live id have to do with your contacts.

Let me rephraze so you can better understand how I am trying to help.

I had sync problems and lost my online contacts on my live account... I could not sync my hotmail inbox nor my contacts with windows mobile live until I changed my Windows live account password and Live Id from my computer at home...


JB

[pierro78]

same problem here. Wizard with TNT 4.0 WM6 ROM.

one difference : sometimes the synchronization is working. About once a day.

maybe I'll try with another ROM ...

[pierro78]

same problem here. solved by using a "smaller" (less emails/folders) hotmail account ...

[N-DEE]

just another problem ...

lost ALL of my contacts a few days ago.
All I did was starting the mobile messenger. Afterwards even on my desktop all contacts were gone. I had to re-add all contacts manually. No other possibility worked for me! Thankfully the old live-build stored all the mail-adresses in the phonebook so i could quickly find and read them via Outlook.
But i lost almost an hour with doing that *grrrrrrrrrrr*

I think about deleting the messenger from rom :mad:
Gonna try Fring...