Messaging Accounts deleted after Soft Reset

[mcnl6754]

Hi guys!

I'm using a Trinity (WM6; Build 17944.0.3.1), everythings is great - except whenever I do a soft reset my messaging accounts are no longer there (Yahoo, Gmail, etc.) default accounts such as Text & MMS are intact but I always end up setting up my Yahoo & Gmail account whenever I do a soft reset.

Any tips?

[taiseer999]

locate a file called "startclean" in /windows/startup, and delete it, that could be the reason.

[mcnl6754]

locate a file called "startclean" in /windows/startup, and delete it, that could be the reason.

Excellent tip. I'll try it out and report if it works.

[mcnl6754]

locate a file called "startclean" in /windows/startup, and delete it, that could be the reason.

I opened my startup folder and there is no reference to "startclean."

I have the following: btdwake, poutlook & VCDaemon. I already did a hard reset & after setting up a new message account (Yahoo & Gmail) after resetting these accounts vanish.

Help!

[mndgz]

Hi guys!

I'm using a Trinity (WM6; Build 17944.0.3.1), everythings is great - except whenever I do a soft reset my messaging accounts are no longer there (Yahoo, Gmail, etc.) default accounts such as Text & MMS are intact but I always end up setting up my Yahoo & Gmail account whenever I do a soft reset.

Any tips?

you can use this to restore them accounts, works great.
I've noticed the same thing happening on my P3600 after installing certain programs (too bad I dont remember which ones) but only on certain ROM's

[mcnl6754]

you can use this to restore them accounts, works great.
I've noticed the same thing happening on my P3600 after installing certain programs (too bad I dont remember which ones) but only on certain ROM's

What can I use? Is there a URL or Hyperlink?

[mcnl6754]

you can use this to restore them accounts, works great.
I've noticed the same thing happening on my P3600 after installing certain programs (too bad I dont remember which ones) but only on certain ROM's

Got it. Thanks! Will send feedback once I get my device setup.

Thanks again.

[shelby67]

Had the same problem, was driving me crazy untill I found this:

Set up all your settings, email accounts, etc. Make sure your phone is not plugged in to your charger or sync cable, if it is, unplug the cable and wait a few moments. Turn off your phone by holding the power button for 4 seconds,
then restart.

Apparrently this writes the settings to memory so that after a soft reset they won't be lost.

I did this two days ago and the problem has not re-occurred for me.

Here's hoping.

[efrost]

Hi to all!

After a few days with this terrible problem I think I've found a solution! :D
For me it works for 100% and I really hope that it'll help you too.

So, the theory (you can look immediately to the next chapter if you don't care about details and just want the solution):
Problem with settings (mail accounts, passwords, exchange folders) disappearing and known solution (start IE, disconnect, turn off) telling us that problem is connected with saving settings to the filesystem.
There might be 3 problems:
1. Some huge cache for system setting. Flush operation is not so often, so everything lost during a soft reset.
2. Some error in system databases support.
3. We're closing system application in some wrong way....

So, I started with simple 3rd variant and I've found out that all of us are using HTC X-button application to close running programs instead of minimize them.
Currently I have installed PDAVIET rom with X-Button 1.51 (build 30470).

The Solution:
Open registry editor and remove X-Button daemon "taskserStart.exe" - go to HKEY_LOCAL_MACHINE/Init and find value "LaunchXX" with data "taskserStart.exe" and delete it!

That's all!

Thank you!

EDIT:
To avoid misunderstanding I'll describe steps:
1. Delete registry value: "Open registry editor and remove X-Button daemon "taskserStart.exe" - go to HKEY_LOCAL_MACHINE/Init and find value "LaunchXX" with data "taskserStart.exe" and delete it!"

2. SoftReset

3. Enter passwords, restore accounts etc.

4. Completed!

Also I've found previous version of X-Button and with this version accounts and passwords don't disappear: 49412

[ivanmoreira]

Hi all,

I have problems with the same ROM's, I found this thread and go test this.

I lost BT, WiFi, IE and Mail setting :(

[Olioaglio]

Hi to all!

After a few days with this terrible problem I think I've found a solution! :D
For me it works for 100% and I really hope that it'll help you too.

So, the theory (you can look immediately to the next chapter if you don't care about details and just want the solution):
Problem with settings (mail accounts, passwords, exchange folders) disappearing and known solution (start IE, disconnect, turn off) telling us that problem is connected with saving settings to the filesystem.
There might be 3 problems:
1. Some huge cache for system setting. Flush operation is not so often, so everything lost during a soft reset.
2. Some error in system databases support.
3. We're closing system application in some wrong way....

So, I started with simple 3rd variant and I've found out that all of us are using HTC X-button application to close running programs instead of minimize them.
Currently I have installed PDAVIET rom with X-Button 1.51 (build 30470).

The Solution:
Open registry editor and remove X-Button daemon "taskserStart.exe" - go to HKEY_LOCAL_MACHINE/Init and find value "LaunchXX" with data "taskserStart.exe" and delete it!

That's all!

Thank you!

EDIT:
To avoid misunderstanding I'll describe steps:
1. Delete registry value: "Open registry editor and remove X-Button daemon "taskserStart.exe" - go to HKEY_LOCAL_MACHINE/Init and find value "LaunchXX" with data "taskserStart.exe" and delete it!"

2. SoftReset

3. Enter passwords, restore accounts etc.

4. Completed!

Also I've found previous version of X-Button and with this version accounts and passwords don't disappear: 49412

Does this mean, that the Installation of the linked X-Button 1.5 version
would avoid the problem??

Olioaglio

[efrost]

Does this mean, that the Installation of the linked X-Button 1.5 version
would avoid the problem??

Olioaglio

In general, yes, but I didn't try to install older version above working newer version.

What I did is:
1. Removed registry key and then soft reset.
2. Install older version.

Thank you!

[claros]

As to me X-button is not related to this issue. This is a feature of wm6 implemented with bugs by Dopod, who provided a lap with bugs.
This issue and others can affect a lot (if not every) dopod roms, It can be mitigated by disabling file system cache, but require a new lap to be solved.
Have a look here and around for further information:
https://msdn2.microsoft.com/en-us/library/aa923659.aspx

Ciao

[efrost]

As to me X-button is not related to this issue. This is a feature of wm6 implemented with bugs by Dopod, who provided a lap with bugs.
This issue and others can affect a lot (if not every) dopod roms, It can be mitigated by disabling file system cache, but require a new lap to be solved.
Have a look here and around for further information:
https://msdn2.microsoft.com/en-us/library/aa923659.aspx

Ciao

Hi!

As I said, it might be problem with cache, but nevertheless new version of X-Button closes system applications in different way than old version (probably using KillProcess or something... I didn't study it in details) and with old one system applications have time to save their settings.

It is true that reason is not in X-Button, but using old version I don't have this problem at all.

Solution is not for fixing a bug in OS, but for avoiding the problem. :rolleyes:

Thank you!

P.S. Thanks for the link. I'll study it.

[mcnl6754]

Had the same problem, was driving me crazy untill I found this:

Set up all your settings, email accounts, etc. Make sure your phone is not plugged in to your charger or sync cable, if it is, unplug the cable and wait a few moments. Turn off your phone by holding the power button for 4 seconds,
then restart.

Apparrently this writes the settings to memory so that after a soft reset they won't be lost.

I did this two days ago and the problem has not re-occurred for me.

Here's hoping.

I did as instructed, and this worked exactly as stated. WOW!

My settings are retained whenever I do a soft reset. Simple, clear & more importantly IT WORKS!!

Thanks.

[shelby67]

I did as instructed, and this worked exactly as stated. WOW!

My settings are retained whenever I do a soft reset. Simple, clear & more importantly IT WORKS!!

Thanks.



Thanks mcnl6754,

However not long after I posted, I lost my settings again. I haven't tried esofts fix yet. I was hoping for some more feedback first.

I did ring HTC (Australia) about this, they denied any fault of the ROM.
I am using the latest official ANZ rom from their website.

[mcnl6754]

Thanks mcnl6754,

However not long after I posted, I lost my settings again. I haven't tried esofts fix yet. I was hoping for some more feedback first.

I did ring HTC (Australia) about this, they denied any fault of the ROM.
I am using the latest official ANZ rom from their website.

After trying out your suggestion - I have sucessfully retained my message settings for 3 days without a glitch so far. Have done as much as 10 soft resets just to make sure it was retained. So for me everything has worked out perfectly.

Thanks again.

[efrost]

Hi to all!

I have to tell that disabling X-Button was working for a week or so and then I lost my settings again. :(

Also I tried to disable file system cache, it was working for a few days and yesterday night I've lost my settings once more. :( :(

100% solution doesn't exist yet.

I'll keep trying, but I feel like it would be easier to create small application which will configure everything (network, e-mails) and put it into autostart. :-\ I'll work on this issue next weekend.

[ivanmoreira]

I've install Mary ROM and problem solved!

http://forum.xda-developers.com/showthread.php?t=327967

[AX3L]

some body have tried to disable the system cache???

[efrost]

some body have tried to disable the system cache???

Hi!

I've tried to disable file system cache. In the registry HKEY_LOCAL_MACHINE\System\StorageManager I've turned off all caches and set up sizes of all caches to 0. Doesn't work.

EDIT:
strange that it WAS WORKING for a few days and then settings disappeared! It might mean that "bug" is not connected with cache but bug brokes\erases settings already stored.

Thank you.

[mcnl6754]

I've gone to the dark side and installed Bepes ROM (0.79) and will try to see if this problem is fixed. Hopefully my message settings will be retained.

If you are experiencing the same problem, perhaps we can work towards a solution by sharing what ROM we're all using (Official, cooked, vanilla, lite, etc.)

Thanks!

[draculatang]

Dear All,

I met the same problem you guys did. I'm using the offical rom with my trinity:
RUU_Trinity_DOPODASIA_WWE_3.00.707.17_6275_1.46.00 .11_108_Ship.exe

days before, I found a new offical rom release:
RUU_Trinity_DOPODASIA_WWE_3.00.707.18_6275_1.46.30 .11_108_Ship.exe

has any one try it out? is this problem solved?

longing for response, thanks~

[sickboy555]

I had the problem with lost internet, wifi, and BT passwords disappearing with
ROM RUU_Trinity_DOPODASIA_WWE_3.00.707.18_6275_1.46.30 .11_108_Ship.exe

I then installed the older ROm RUU_Trinity_DOPODASIA_WWE_3.00.707.17_6275_1.46.00 .11_108_Ship.exe

and haven't seen problems yet BUT I have been shutting down after making changes, before doing any soft reset.

I never had this problem with mUns TE, but I just renewed my Traffic subscription under the ned Dopod ROM, so am now bl00dy tied to a ROM which keeps that device ID code (and TE doesn't :-(

[nmungaye@hotmail.com]

I'm using AX3L's WM6 trinity rom. I semi-randomly loose connection, wi-fi and email account settings when I soft reset through any of the following ways:

1. Press the pin-hole reset button at the bottom of the phone
2. Use an application such as psshutxp
3. Reset done post-cab installation

However, if I "reset" the phone by holding the power button (for about 5-6 seconds) I do NOT loose my settings. Of course this necessitates powering the phone on again since it does a shutdown (and perhaps it will not work if the device is not capable of accepting input, e.g. its crashed!). Doing this causes the device to save system state (you may notice the phone indicator turning off amongst another things while the device is shutting down).

I've been using this for the past 5 weeks or so and have had no issues with lost settings.

[dino1006]

i'm currently using schap's rom 4.3 and previously used original wm5 rom and mary's rom. they all conducting same setting disappearing issue. moreover, i always have to rekey-in the register code for such as opera web browser after soft reset.

[elektronika]

Hi
I had the same problem with passwords and e-mails. After upgrade to this:
http://forum.xda-developers.com/showthread.php?t=364972
Wm6.1

There is no problem yet.
I'm using this rom from month and password doesn't desapear any more.