Sprite backup for HTC x7501 - where?

[jstimson]

The manual for my Advantage x7501 states on page 224 that I should find the Srite Backup program on my Applications disk. The only disk I received in the box was the Getting Started disk.

Can someone confirm if there should be a second cd with applications on it?

I'll try sending an email to HTC and find out if I'm missing a cd. The Getting Started Guide seems to suggest there should have been 2 cds in the box.

[toyfreak]

I only got the "Getting Started" disc with mine. I have not even opened it so I cannot vouch for what's on it.

[jstimson]

If that's the case, then something is not matching up with the documents versus what we received.

Page 3 of the Getting Started Guide indicates that there are "Getting Started and Application Discs".

Page 224 of the User Manual indicated I will find Sprite Backup on the Application Disc.

It may appear that either a packaging error occurred with these units and the Application Disc was not put in, or somebody forgot to update the manuals to make no mention of this disc.

[jstimson]

OK. Sent an email off to HTC support. The oh-so-helpful response was to tell me to phone up the HTC Advantage support line.

Fine. Called it. One good thing, 1 ring and I got to talk to a real live person.

Explained to him how the manuals state I should have received an applications disc. His response was that all the manuals are the same for the European (x7500) and North American (x7501) machines and that the Europeans get the Application disc which includes the Sprite Backup and also the Tom Tom software.

Got nowhere with him after that, but did explain my displeasure at the conflicting information.

It was after I hung up that I also realized I was not totally convinced with his answer. Reason for that is I know the x7500 has a front mounted camera, and nowhere in the manual or illustrations is it shown. So the manuals I have are for the x7501.

Sigh. But HTC will of course hold their ground with the differing machines with the same manual explanation.

[Confucious]

I would have thought it more likeley that in some markets in the US/Canada it was offered as a sales incentive but not others, the manual probably has some small print somewhere to that effect. I must admit I've never even looked at my manual!

If you want Sprite backup though it's worth heading over to Modaco as it's a free benefit when you pay to become a 'Plus' member, just one of many benefits which easily outweigh the cost of membership and you get a lot more info than can be found in any manual!

Just a thought....

[pdagal]

When writing my review of the X7501 I too noticed that some value-added software mentioned in the manual was not on device nor on CD. I asked HTC's PR firm and they said the same thing- editing omission for the X7501 version's manual.