Charging problem ..

[trylleklovn]

(Bare with me, this IS wm6 related)

Okay, so i got this qtek 9090 from a trade online, and the owner pointed out that he had used it for some time now and it worked without problems.

However that seems not to be my experience. At first I was a little worried that it did not came with a charger.. Only a USB cable. No worries i thought, I will just charge it through USB. Now I have had some experiences where phones wouldn't charge from some of my computers, apparently because of some boards that put out lower amps than others. However I knew atleast one computer should have no problem charge ordinary cell phones.

So i plugged it in, and to my worries the battery kept going down... Untill the phone was dried from power and everything got lost again.. and again.. and again.. It seemed a little odd that it apparently deleted everything each time, since the backup battery indicated 100%.

So at last it went into flightmode and I shut it down with the powerbutton and let it be connected.. The first many hours nothing happened.. But suddenly, when i did an occasional check, it said 3% battery. I went to sleep and the next morning it was fully charged. I used it all day in school and it held its power real fine.

Now I got the feeling that this probably was caused by the low amp output from the computer, making it unable of charging to the extend where the phone would still be able of running whilst charging. So i figured i would order a 220v (the powercurrent here in Denmark) -> 5v USB that outputs 700mA, to make a quicker charge.

Well, to day I was gonna receive that adapter, and since I'd read that the wm6 apparently draines the battery some bit, I waited untill today to upgrade to wm6.

I upgraded and everything truely runs quick and stable. But when i recieved the adapter and plugged it in, i was horrified. The power kept going down, as I had experienced when it was plugged into USB.

Now my girlfriend really wanted to play bejeweled on this thing, so she did and then shortly afterwards we took a few hours nap. I had her plug it in the new adapter to charge it. When i woke up i saw the screen blinking.

I could se it was rebooting over and over again, as it had done the first time it completely lost power..

Now besides that extremely annoying charging problem, I now had another concern....

The boot screen shows NONE next to the R and the G.
Next to the D is the wm version displayed.


Any help would be greatly appreciated.

[trylleklovn]

Hm.. By doing a hard reset it shows numbers next to R and G again.
It continuely reboots, display boot screen, shuts down, LED is red, reboots, displays boot screen, shuts down, LED is red again and again.

If i hard reset it some times it will at one point stay off, but the LED still lights red.

And now I question wether 700mA is even enough for charging the BA?

[jakubd]

1. Higher power given by power supply does not mean, you will get faster charging
2. If you use WM5/WM6 and have Bluetooth turned on, device turns on every few minutes (bug/feature of the driver needed to keep Bluetooth running: look for BigMike's fix for more information). If your deivce is set up to turn off after long time (for ex. 5 mins), battery might drain out in half a day.
3. Check power settings (delays for device power down etc.)
4. In WM6 be sure, that audio manager is not running (prevents device from deep sleep, allows only screen shutdown)
5. If battery shows up 100% and after disconnecting device discharges in less than 2h being turned on all the time (wifi, bt, phone, screen all the time turned on) it means, that battery might be worn. Consider exchange.

R and G showing NONE is normal in WM5/WM6 because of bug (unfixable for now) in the device and it's incomatibility with this OS: after turning on from power down (taking battery out or total discharging) make soft reset just when R NONE G NONE shows up on the screen. Everything will be normal.

[trylleklovn]

1. Higher power given by power supply does not mean, you will get faster charging
2. If you use WM5/WM6 and have Bluetooth turned on, device turns on every few minutes (bug/feature of the driver needed to keep Bluetooth running: look for BigMike's fix for more information). If your deivce is set up to turn off after long time (for ex. 5 mins), battery might drain out in half a day.
3. Check power settings (delays for device power down etc.)
4. In WM6 be sure, that audio manager is not running (prevents device from deep sleep, allows only screen shutdown)
5. If battery shows up 100% and after disconnecting device discharges in less than 2h being turned on all the time (wifi, bt, phone, screen all the time turned on) it means, that battery might be worn. Consider exchange.

R and G showing NONE is normal in WM5/WM6 because of bug (unfixable for now) in the device and it's incomatibility with this OS: after turning on from power down (taking battery out or total discharging) make soft reset just when R NONE G NONE shows up on the screen. Everything will be normal.

AFAIK the lower the mA output, the slower the charge period.

I have had wifi, bluetooth, beam off. I've set shutdown to 2 minutes. I've set it to low brightness and etc.

As i mentioned it had no problems going a whole day of usage in school.

Didn't know about the bug in wm6 that makes only the screen shut off, but at the momemt i can't even boot the device, apparently because it has no batterypower. And having it connected to the charger makes no real difference (other than it will display the bootscreen and perhaps even the Windows Mobile welcome screen thing, for a few seconds.. then go dead again.)

I've had it in the charger for about an hour or two, still not enough power to boot it up.
It feels like it's just not charging sometimes.. And other times it will charge just fine.

Found out about the reset to solve the NONE issue, but i still don't know what it means that its LED is red all the time?

[jakubd]

Even 500mA is enough for sure, as charging from USB works fine.
Device will shut down soon after turning on if there is not enough power in battery, even it if is charging. Leave it charging (amber led on the right) for some time. RED led means low battery and no charging (AFAIR).

[trylleklovn]

Even 500mA is enough for sure, as charging from USB works fine.
Device will shut down soon after turning on if there is not enough power in battery, even it if is charging. Leave it charging (amber led on the right) for some time. RED led means low battery and no charging (AFAIR).

Hmm, i see. I just don't understand why it's not charging then :/

[jakubd]

Didn't know about the bug in wm6 that makes only the screen shut off
This is not a bug - thanks to this you can still listen to your music keeping device with screen turned off, when you don't need it to spare battery.
Found out about the reset to solve the NONE issue, but i still don't know what it means that its LED is red all the time?
Red LED (right one) means low battery, no charging. To charge this led must be amber. Details - you must look for manual.

[trylleklovn]

This is not a bug - thanks to this you can still listen to your music keeping device with screen turned off, when you don't need it to spare battery.

Red LED (right one) means low battery, no charging. To charge this led must be amber. Details - you must look for manual.



Okay.

It's odd still. When i connect the charger the right LED starts to light red.
If it means that its not charging, there must be something wrong, since it only happens when connecting the charger..

[jakubd]

it can be amber or red. Those are different colors and meaning.
You can confirm it charges touching the battery - it becomes slightly warm after some time.

[trylleklovn]

it can be amber or red. Those are different colors and meaning.
You can confirm it charges touching the battery - it becomes slightly warm after some time.



I KNOW that, but it is not going amber. It stays red all the time.

Found this thread that discusses a similar problem; http://forum.xda-developers.com/archive/index.php/t-233782.html

Apparently it shows RED light all the time if the battery is dead.. However i hardly doubt that the battery, which could power the phone just fine for and entire day, should be dead.

However, one suggestion in the thread was to take out the battery for some time and then try again. So I will do that for now.

[trylleklovn]

Behavior has changed a bit now..

The LED is still red when i connect the charger. However, if i try to turn it on following happens:

Boot Screen shows for a couple of seconds...
Windows Mobile startup screen appears and the LED changes to orange/amber..
After a few seconds the screen turns black and the LED changes to red again...

And then after a few more seconds the boot screen appears again and everything is repeated, over and over.

If I disconnect the charger the boot screen appears, the wm startup screen appears, this time with a flashing red LED.. shortly after the phone turns off.

[motisu]

Behavior has changed a bit now..

The LED is still red when i connect the charger. However, if i try to turn it on following happens:

Boot Screen shows for a couple of seconds...
Windows Mobile startup screen appears and the LED changes to orange/amber..
After a few seconds the screen turns black and the LED changes to red again...

And then after a few more seconds the boot screen appears again and everything is repeated, over and over.

If I disconnect the charger the boot screen appears, the wm startup screen appears, this time with a flashing red LED.. shortly after the phone turns off.

I've seen this problem before. The charger is not putting out enough power to both charge and boot the BA. So what happens is that it starts charging enough to start boot, but as soon as it has enough power to start the boot, it immediately drains it by starting to boot with screen at full brightness.

What I do in this case is to try to catch it just as it starts to boot and turn the backlight off by holding down the power button for 5 sec. This turns off the backlight so there is less drain and the thing can boot up and start charging.

All in all, its a pretty stupid bug but what the hell, there is a solution to it.

Good luck.

[trylleklovn]

I've seen this problem before. The charger is not putting out enough power to both charge and boot the BA. So what happens is that it starts charging enough to start boot, but as soon as it has enough power to start the boot, it immediately drains it by starting to boot with screen at full brightness.

What I do in this case is to try to catch it just as it starts to boot and turn the backlight off by holding down the power button for 5 sec. This turns off the backlight so there is less drain and the thing can boot up and start charging.

All in all, its a pretty stupid bug but what the hell, there is a solution to it.

Good luck.

This seems to work atm. (just a few seconds since it successfully booted)..

Does this mean that the device really cant charge if its not "on" ?

(I can see its booted and the LED is now orange. If only it will stay this way untill it has been recharged further :)))

[motisu]

This seems to work atm. (just a few seconds since it successfully booted)..

Does this mean that the device really cant charge if its not "on" ?

(I can see its booted and the LED is now orange. If only it will stay this way untill it has been recharged further :)))

It can charge when it is off. BUT... When its off, its not really off... It has to finish booting and then you can turn it off. Then it will charge faster as it only has minimum drain on the battery. As I said before, its a stupid design.

[trylleklovn]

It can charge when it is off. BUT... When its off, its not really off... It has to finish booting and then you can turn it off. Then it will charge faster as it only has minimum drain on the battery. As I said before, its a stupid design.
Well we can certainly agree on that :P

So does the phone also basicly use to much power to be used and charged at the same time? Which would explain why it seemed to lose power even though it was connected to the charger.

Although it still doesn't add up for me, as at one point i was playing a game on it, while charging and then it charged real fast, where you would expect it to use more power o_O

Oh well, if only it keeps charging now i'll be glad ;)

[motisu]

Well we can certainly agree on that :P

So does the phone also basicly use to much power to be used and charged at the same time? Which would explain why it seemed to lose power even though it was connected to the charger.

Although it still doesn't add up for me, as at one point i was playing a game on it, while charging and then it charged real fast, where you would expect it to use more power o_O

Oh well, if only it keeps charging now i'll be glad ;)

I have found that if you only use the USB cable to charge, it takes much longer (if at all) to charge if it is on. Thats why I bought cradles that have external power suppies as well as the USB sync cable. With this configuration, it gets to full charge in about 90 minutes.

[trylleklovn]

Hm.. yeah.. I let it charge for some time, until it shut down and the LED changed to red again.. The same thing has happened about 3 times now.. If I try to navigate it with the brightness off it will shut down after a few clicks..

Seems like either the battery is completely dead or it's simply not charging.. :/

Think i have to buy a new battery and a cradle, although i didn't really want to spend money on this phone as i got it virtually for free (through a trade of a w810i)

[motisu]

Hm.. yeah.. I let it charge for some time, until it shut down and the LED changed to red again.. The same thing has happened about 3 times now.. If I try to navigate it with the brightness off it will shut down after a few clicks..

Seems like either the battery is completely dead or it's simply not charging.. :/

Think i have to buy a new battery and a cradle, although i didn't really want to spend money on this phone as i got it virtually for free (through a trade of a w810i)

Get it to orange and then push the power button (short push) to turn it off (not long push which only turns off the backlight). Then let it charge for an hour or 2 (or even all night). By then, it should work OK.

[trylleklovn]

Get it to orange and then push the power button (short push) to turn it off (not long push which only turns off the backlight). Then let it charge for an hour or 2 (or even all night). By then, it should work OK.

Yeah, i tried that. As soon as i press the power button it goes to red again.

[trylleklovn]

A litte update (i might as well document everything I find out here, if anyone should run into a similar problem).

Now, I've had the device connected to the charge for some time now.

What happens is that the device boots up, automaticly dimms down to no light (since i once had hold down the power button, to dimm down light).
Then it boots up, and i can see everything running.

I can navigate to the battery status menu, which shows
Battery: 0% (charging)
Backup battery: 25%

After a few minutes the device shuts down, and the LED goes red again. But after about a half a minute it will try to boot up again, and it goes through everything again.

What I've noticed is that the backup battery slowly increases, and while im writing it has gone all the way to 75%. The good thing about this completely automatic procedure is that it apparently slowly charges, at least, the backup battery.

My theory is that the backup battery has first priority in the system, so that the regular battery wont charge untill the backup battery is up. And since the backup battery can't apparently be used for actualy powering the system, the system will continuesly reboot because of lack of power, theoreticly untill the backup battery reaches 100% and it starts to charge the regular battery.

The whole problem seems to be cause by some charging malfunction, so that both batteries has been completely discharged. I hope that by letting it continue to reboot, charge, reboot, charge, etc. it will revive the battery.

I will return with more info tomorrow.

Any suggestions are still greatly appreciated.

[jakubd]

If possible, go through full Hard reset for WM5 (not power+reset, but the real Hard reset, as desribed in wiki). It might help.

[trylleklovn]

If possible, go through full Hard reset for WM5 (not power+reset, but the real Hard reset, as desribed in wiki). It might help.

Could you give me a link for the description on that in the wiki?

[kerio]

Hi trylleklovn
Here it is: (but you can save your and our time by using search! I suppose you have already heard about google
so "WM5 wiki Hard reset BlueAngel site:xda-developers.com" are the keywords
http://wiki.xda-developers.com/index.php?pagename=BlueAngel_WM5_For_Beginners

[trylleklovn]

Hi trylleklovn
Here it is: (but you can save your and our time by using search! I suppose you have already heard about google
so "WM5 wiki Hard reset BlueAngel site:xda-developers.com" are the keywords
http://wiki.xda-developers.com/index.php?pagename=BlueAngel_WM5_For_Beginners

Easy now, I did actually both look for it and search, but it's rather hard to find something when it's name excatly the same as something completely different.

--

Update: and it didn't solve the issue.

[kerio]

Since you upgrade to the WM6 you must performed HardReset thats why I give you such an "search in your mind" answer:)

But I think this is HW problem - have you tried to take measures (aka voltage and current)?

The connector may be broken?

[trylleklovn]

Since you upgrade to the WM6 you must performed HardReset thats why I give you such an "search in your mind" answer:)

But I think this is HW problem - have you tried to take measures (aka voltage and current)?

The connector may be broken?

Well I also did such a hard reset after upgrading.

Yeah it kinda sounds like a hardware problem.. Right now I've got 2 theories, either the battery is dead (I still don't know how it could be, since it did work fine earlier hmm) or otherwise the ability of the phone to charge the battery is broken.

Since i don't have any volt measuring devices, I decided to order a new battery, then I'll take it from there when it arrives.. If it won't charge that battery either I think an seperate battery charger might be the solution.

[trylleklovn]

So I promised I would follow up on this problem as i recieved my new battery.
And i recived it today. The new battery also acts up a bit, but i think it's leveling out.

At first it seemed to charge the battery a bit (it came on 49% charged).
The it didn't charge it at all and just stood still. The it began to lose battery slowly. Then the was a period of it thinking that it was at a 100% but as soon as i unplugged to charger it would drop to about 10% in 5 minutes. If I connected the charger it would charge a bit maybe suddently say 100%, maybe just stand still for some time. I dunno if this is due to a bad quality of battery or if the phones charge is somehow not entirely connected at all times. However everything seem to be hardware related, for future notice. WM6 runs fine with no problems whatsoever.

At the time i've successfully charged it to 50% it seems, and going on, so I hope it will work.

Just a little notice, so that anyone else with the same frustrations as me (if such a person exists) will know some more about what is happening.

[ahassouna]

i had "exactly the same problem"

all i did was, used usb to charge through pc to gain power and charge backup battery, then took it off put it in cradle where main battery reached almost 24%.

then i went in my car used car charger through same usb and battery is 48%.

came to work, left it around 6 hours till it fully charged and after that charging was normal.

hope this helps

[ashwanimishra]

i loaded new rom yesterday and suddenly this problem creeped up. i now hav installed another rom and the problem is gone!!!!! its getting charged on usb as it used to do before......

[trylleklovn]

i had "exactly the same problem"

all i did was, used usb to charge through pc to gain power and charge backup battery, then took it off put it in cradle where main battery reached almost 24%.

then i went in my car used car charger through same usb and battery is 48%.

came to work, left it around 6 hours till it fully charged and after that charging was normal.

hope this helps

Yeah i think i've figured out the weird change from 100% to 10%..

When i plug the phone into my computer (where i know it doesn't get enough amps to really charge it) it changes the way the remaining battery is calculated, to fit the current very slow discharge of the battery.. This falsely indicates an almost fully recharged battery.

As soon as i connect the phone to my usb adapter that outputs enough amps to charge it, it slowly evens out the battery level, to the discharge that fits that charger.

It was a bit weird at first, because it falsely indicates a discharge, when it's actually charging. but now it seems it has been evened out.

[ahassouna]

it's freaking me out, i just got back from work - 30 mins drive - made 3 calls 3 mins each, and left it for 1 hour and found the battery zeroo and had to charge again with red lid flashing

[sunish]

battery needs conditioning...
it is not reporting the amt of juice left with it properly.
go to charge-->discharge-->charge routine... and it'd be fine...
or wait for 1-2 weeks after the upgrade to really let battery and new rom sync their scales.

[ahassouna]

can't even get past the password screen, it won't recognise my password >.<