My PHONE JUST LOCKS ON THE SPLASH SCREEN

[ausindo]

Hey guys,

Before my phone locks up on the splash screen, the OS (Windows Mobile 6) began to run very very very sluggish, the battery was full this morning until when I switched it on (and has not been used since) went to 30% in just about 4 hours, only bluetooth was on and no wifi nor GPS.

I then performed a soft reset to clear up some memory and to stop what ever is being used in the background, to find that after waiting for 30 minutes and only getting the Windows Mobile screen for that long shows that there was a problem.

I NEED HELP NOW! I HAVE A LOT OF INFORMATION ON MY PHONE AND IT HASN'T BEEN BACKED UP, how do I retrieve my SMS/Emails and etc. so that I can perform a hard-reset.

[ausindo]

I've just called HTC's tech centre which is Teleplan.

They stated that I should take out the battery and leave it for say 2 hours or more, I think this was to drain the internal battery not the actually battery.

Not sure what the outcome of this may be, but I will keep you posted.

[umesh]

They stated that I should take out the battery and leave it for say 2 hours or more, I think this was to drain the internal battery not the actually battery.

Not sure what the outcome of this may be, but I will keep you posted.

Do you have an update to this. I faced a similar problem with my WM5 device yesterday and am snce unable to load it successfully. It just remains on the windows mobile screen - Indefinately.
Please share the outcome of removing the external battery. I do not want to hard reset either since don't have my sms / mails backed up.

Thanks,
Umesh.
HTC Prophet (WM5)

[ausindo]

Sorry mate, I don't, I think I was too anxious that I installed the battery in too early, I may just leave the darn thing overnight.

I too didn't back up all my SMS's and MMS's, I have this one SMS that I sent on the exact time and date when my nephew was born! I would be stoked to find I have to hard reset my device!

Not to mention the pain in reinstalling everything!

I will update everyone tomorrow morning.

Sorry guys!

[Douye]

Sorry mate, I don't, I think I was too anxious that I installed the battery in too early, I may just leave the darn thing overnight.

I too didn't back up all my SMS's and MMS's, I have this one SMS that I sent on the exact time and date when my nephew was born! I would be stoked to find I have to hard reset my device!

Not to mention the pain in reinstalling everything!

I will update everyone tomorrow morning.

Sorry guys!

I've had this problem aswell, and the only solve I found was to hard reset it. However after that time everytime I did a soft reset I had the same problem..
Untill I reflashed my device.

[ausindo]

Hey guys,

Nope didn't work for me! left it for say 4 hours and put the battery back and still the same issue, I since then farewelled my sms's and mms's :'( and hard reseted it.

I think I will just reflash it, and I would guess that yes it may be a rom image issue then, but why now? why not i think 2 months ago when I flashed my rom to windows mobile 6? why did it happen 2 months after?

And also, from what I know about not giving any charge to your device for a certain amount of period, this will cause the device to perform a hard reset as it would not have enough power to maintain the data on the flash storage, correct me if I am wrong though.

Sorry guys, I AM FULLY STOKED! A WORD OF ADVISE GUYS! BACK UP DAILY WITH WHAT EVERY PROGRAM YOU USE!