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View Full Version : 8525 Lost ability to use Push??


brytonic
14th September 2007, 06:46 PM
I am really puzzled by this one. I have been using the Cooked Official Hermes Mobile 6 for Cingular / ATT rom for a few months now with no problem. Just last night I lost my Outlook Inbox in my list of mailboxes. After looking a little deeper it appears that I cannot use direct push anymore. I have tried clearing memory and reloading the ROM onto the phone.

The very first time the phone comes up after running the AT&T cab packages, I set up the server sync options. While it is doing its initial sync I can quickly go into the Schedule setting ans it is set for As Items Arrive.

Here is the problem...

As soon as it finishes the first sync, grabs contacts, mail, calendar, and tasks. I go back into Schedule and it is defaulted to Manual, and the option for as items arrive is no longer there. If I go into comm manager there is an x through the Direct Push icon, I can enable it, close comm manager, attempt to sync again, go back to comm manager and it has an x through it again????

This one is killing me here. I know the server is set right as we have 10 total phones at my company that are all setup for direct push, they are working correctly, just not mine. Granted my phone is the only one running mobile 6. But it has worked flawlessly for months, even before the "official" rom. I have tried Schaps latest version but the problem seemed the same. Is there a problem with the phone outside of the rom image?? Something that needs to be reset? Please, I need some help with this! I don't want to switch back to my 3125, noooooooooooooooooo!!

Thanks in advance for your help!


Edit...

Still don't have it working but... Couple of things, Calendar, Tasks, and Contacts are working just fine. Subfolders in my Exchange mailbox are working ok. But i am still unable to select "As Items Arrive" or keep the Microsoft Direct Push button in Comm manager enabled. Again any thoughts would be very helpful. I am a network admin with direct control over my exchange server. Tonight I am going to fire up my 3125 and pop in my sim and I would imagine that things should work just fine. The part that boggles me is even with a fresh rom flash or with multiple roms the problem still exists?? I don't know if any of you out there are Exchange Admins too, but could it be something on the server side of things? Thanks again everyone for taking the time to read this!

batster
16th September 2007, 02:50 AM
a good test to eliminate phone vs. exchange would be in your web browser goto IP address of server + forward slash OMA (Outlook Mobile Access) i.e. www.domain.com/oma

this should open a login prompt, put your active directory credentials in there and click ok. If this works then your server is good...

brytonic
17th September 2007, 06:02 PM
An excellent troubleshooting step! Unfortunately I have tried that, and it did work correctly! I have reverted to my 3125 for the moment. All works well with that phone. 8-( Sooo, my exchange account is fine, my sim / AT&T account is working properly. I guess somehow the phone was corrupted?? Is it maybe worth reverting back to WM 5.0, and then bringing it back up to 6.0? Thanks for taking the time to help!!