Radio Rom problem !

[megaman]

I've just received my tytn2 qitH radio rom, 1.27.12.11
i'm in France with bouygues
I can send call,sms,interneT connection,
BUT, I can't receive any call.
If someone call me, the phose Soft Reset !!!
Strange indeed ?
it is said that I must Wait a neW radio, but do you think i can install another radio rom ? the athena seems to have the same qualcomm sHipset ?
how could i do?

AnY help iS welcome !

thanks in advance

[SnakeX]

Hello,

I Have exactly the Same Problem. It works with Orange or SFR but not with Bouygues Telecom. This probleme exist on the TyTn with WM6 upgrade.

I have Call HTC but for now they don't know why. They told me to wait .... This wait costs me 700 €

Best Regards


Salut,

J'ai exactement le même problème que toi après avoir testé 4 SIM Bouygues. Fais comme moi, appelle HTC et mets leur la pression, il faut que nous soyons plusieurs à le faire. J'ai demandé un prêt de téléphone mais ils ne veulent pas. Essayes aussi d'appeler pour te faire entendre, j'ai fini par avoir un resp. anglais au tél.

Pour 700 € c'est une honte de ne pas avoir plus considération de la part du contructeur.

Rejoins nous sinon sur http://www.planete-htc.com/index.php?mod=forum&ac=voir&cat=9&id=9083

Bonne chance, on se tient tous au courant.

Cordialement

[pof]

the athena seems to have the same qualcomm sHipset ?
how could i do?

athena has msm6275 while kaiser's has msm7200, radio code is not the same.

[SnakeX]

We have just to wait now ... Thanks HTC

[megaman]

Thanks for the answer !

It's good to see that I'm not alone,
I'll call HTC ASAP.

If someone else would join us, you are welcome.
I don't want to loose 700 euros too !!!

MegaMan

[SnakeX]

HTC Answer ...

Good morning

We do not have a Beta ROM that we can give to you. We do not provide customers with Beta ROMs. The ROM that you suggested on the World Wide Web is 3rd party and it not a legal ROM. If you were to install this you would invalidate your Warranty with us and we will not be able to help you anymore.

We would suggest that you try a different network. It may indeed be the sim card rather than the device. If you have already tried then it would be worth getting your device looked at by a trained HTC Tech.

We are very sorry to hear that your device is now faulty. Please contact the repair centre below in order to get it fixed. Please note that if the device is found to be mis-used in anyway such as being dropped, then the repair cost will not be covered by your Warranty. We can not give you a replacement while your phone is in repair.

CIRMA Electronics
ZI de la Lande
10 a 14 Chemin de Barateau
CS 200
33451 SAINT-LOUBES Cedex
France
Tel: +33 (0)892 700022


Thank you for your enquiry, Should you have any other problem, please do not hesitate to call us. Your Local number can be found at http://www.europe.htc.com/support/csbyphone.html

Best regards
Matthew
HTC Europe
callservice@htceurope.com
http://www.htc.com


CONFIDENTIALITY NOTE : The information in this e-mail is confidential and privileged; it is intended for use solely by the individual or entity named as the recipient hereof. Disclosure, copying, distribution, or use of the contents of this e-mail by persons other than the intended recipient is strictly prohibited and may violate applicable laws. If you have received this e-mail in error, please delete the original message and notify us by return email or collect call immediately. Thank you. High Tech Computer Corporation

[mounir2005]

The HTC europe support service is very bad, they don't have any tools to test, they don't want to take a quick procedure about the problem.

there is no communication between their stuff, i called several time, every time they tell me somthing else.

[mounir2005]

the don't have time to test the bug ...


i called the Taiwan service....

they need more details by mail gsd-gws@htc.com

so for they want to inform them
go a head ..

[megaman]

A new rom appeared to fix the problem.
This topic should be closed.

Thanks to all !

MegaMan

[poussin69]

where is this rom ? do you have a link ?

[chrisnash]

This radio is bloody awful!
When I'm at 1 or 2 bars 3G, it simply hangs when browsing and is better on straight GSM.
Also when the 3G signal is weak I have had problems making as well as receiving calls.
On a couple of occassions it just refused to dial out.
It also drops calls all over the place.
The reception is lousy - I live in central London and usually only have difficulties with a signal in my basement flat but otherwise its nearly always full signal.
With this new Tytn II rom, I rarely get full signal on 3G and am often on straight GPRS.
I NEED A NEW RADIO - PLEASE!

[teeroy]

Down in NZ we have this same problem with Vodafone NZ. The phone was purchased from Expansys UK.

Same problem on two different phones.

All services are working okay EXCEPT for inbound phone calls.

Would be appreciated if someone can shed some light on when a fix might be available or who to poke to get some action on this..?

[dustflyer]

I just baught a new TyTN II after using for the last 18 month the TyTN. It discovers the networks but it does not lock on any. What to do guys?

[zetajunkie]

what worked for me was going to settings/phone/band and selecting manually the network type and gsm/utms baud rate ( i also got a newer 3g card). i would drop calls continuously or not connect, and i wasn't able to send/receive sms. currently using the wcdma setting with the 1900/850 setting with no more problems. the gsm setting seemed to work fine too, but this being my first 3g device, i like to leave it on. it seems that the auto selection in either one or the other wasn't allowing me to communicate with the network.

funny note: when i emailed htc about it, they told me to try my sim in another tytn II and see if that helps, or that my network might not support....

[teeroy]

We ordered a number of devices and got two TyTN II's in our shipment.

Both phones behave the same. All services work EXCEPT for inbound phone call. I can sync mail, browse web, accept MMS and SMS. I can make outbound phone calls which makes this all very frustrating.

I have manually specified the settings as you mention zetajunkie, but with no success.

I've tried to get some support out of HTC but they're pathetic. After using the device the last couple of days, I really like it. It would be a shame to send it back.

[zetajunkie]

We ordered a number of devices and got two TyTN II's in our shipment.

Both phones behave the same. All services work EXCEPT for inbound phone call. I can sync mail, browse web, accept MMS and SMS. I can make outbound phone calls which makes this all very frustrating.

I have manually specified the settings as you mention zetajunkie, but with no success.

I've tried to get some support out of HTC but they're pathetic. After using the device the last couple of days, I really like it. It would be a shame to send it back.

silly question, but do you know what frequencies you use in austrailia? in the US we use either 850 or 1900, and most of the EU uses 900mhz... and i think AUS uses GSM900 or GSM1800

[teeroy]

New Zealand is not Australia...


And yes, I have specified the bands and network type with no success.

[zetajunkie]

New Zealand is not Australia...


And yes, I have specified the bands and network type with no success.

Sorry about the country slip... well, short of trying the french rom, only time will tell...

[teeroy]

Everyone, I have a solution to the 'No inbound call' issue.

It's your sim. I had a 64k sim, and we tested a 128k sim. The phone now works a treat.

I feel a bit stupid now.

[PD]

This is not about ROM capacity of the SIM card. There are "certain" types of SIM cards not compatible with the new radio stack. It has the same problem as Hermes or Trinity with new radio stack. It happens to some SIM cards issued by French Bxxx (forgot) operator, Chinese China Mobile operator (not all, certain types only), and new NZ operator. There are currently no solution except change to new SIM card.

[teeroy]

Absolutely, I agree.

The actual problem as I understand it from discussions with the supplier was likely to do with the clock frequency of the chip on the sim. The only way you can tell this (On our sim's anyway). Is the capacity printed on the sim.

After more discussion with them, generally most problems come from the SIM or the storage cards which are put in to the device. Long story short, pay more, get better storage cards. Or get a try a newer sim.

[irresisti]

Im having this problem also. Cannot receive any calls.
Im bought a new sim from AIS thailand still no luck on this

What can I do

[zalinsky]

HTC release a new rom to solve the problem. Go to http://member.htc.com/member/login.aspx and register your product to get the update

[dauphinas365]

Hello,

even if I am a registered memebr of HTC Kaiser (UK version), I can not see any new ROM's after login.
Please could you share the file ? Or place it on RapidShare ?

Regards

[ziddey]

CONFIDENTIALITY NOTE : The information in this e-mail is confidential and privileged; it is intended for use solely by the individual or entity named as the recipient hereof. Disclosure, copying, distribution, or use of the contents of this e-mail by persons other than the intended recipient is strictly prohibited and may violate applicable laws. If you have received this e-mail in error, please delete the original message and notify us by return email or collect call immediately. Thank you. High Tech Computer Corporation

lol... how has no one brought that up yet

[kwlhtx]

Add me to the list of mad owners.... HTC US said "not our problem" ( I have a GB serial number ) HTC UK is ignoring me....

[kwlhtx]

HTC release a new rom to solve the problem. Go to http://member.htc.com/member/login.aspx and register your product to get the update

link not working for me...

[dauphinas365]

Add me to the list of mad owners.... HTC US said "not our problem" ( I have a GB serial number ) HTC UK is ignoring me....

Have added a new topic describing howto', but you have to use HardSPL, be aware please. http://forum.xda-developers.com/showthread.php?t=335074

[kwlhtx]

This is not about ROM capacity of the SIM card. There are "certain" types of SIM cards not compatible with the new radio stack. It has the same problem as Hermes or Trinity with new radio stack. It happens to some SIM cards issued by French Bxxx (forgot) operator, Chinese China Mobile operator (not all, certain types only), and new NZ operator. There are currently no solution except change to new SIM card.

I've tried 3 SIM cards ( the last from my 3.6mbs data card, 15 days old, all from ATT ) and none work. Can you explain why you believe the SIM is the problem ?

[dauphinas365]

Here are my observations:

- With HTC rom no of my three German SIM cards work EPLus, D1, D2.
- With the French rom all are working 50% of the time. But it is not stable so far.

So there was an improvement but far away from useful 3G phone. I bet the Kaiser was tested just in the US in GSM only networks and nobody really did care about european 3G networks

[kwlhtx]

Here are my observations:

- With HTC rom no of my three German SIM cards work EPLus, D1, D2.
- With the French rom all are working 50% of the time. But it is not stable so far.

So there was an improvement but far away from useful 3G phone. I bet the Kaiser was tested just in the US in GSM only networks and nobody really did care about european 3G networks

ATT here in the US was rumored to have delayed release of the 8925/Tilt due to "network registration issues" http://www.engadget.com/2007/09/21/atandt-tilt-delayed-a-few-weeks/. My HTC TYTN II with a GB serial number worked fine for a few weeks, then quit in California, Texas, and Pennsylvania, so widespread. I've tried 3 SIMs, all fail in the TYTN II, works fine in my x7501. I just got a ATT 8925 today to test, the new SIM shipped with it fails in the TYTN II, but works fine on the 8925 with 3g. What is really confusing me now is the radio on both is 1.27.12.11 ! The only difference I see is the "D" is 1.57.00.00 on the ATT 8925, and the "D" on the HTC TYTN II is 1.56.00.00
What is "D" and why is it different ? Is the radio not the problem ?