tapping problems - touch screen is not working

[savrol]

Using my htc device suddenly touch screen went off and i could'nt use the stylus at all. The strange thing is that all of the other keys are working good. I tried hard reset the device but nothing happened. Now im stuck in the screen "tap the sreen to set up your windows mobile based device. Can anyone please help? Before the appearence of the above problem i was using google maps, if this helps.

many thanks

[Pete.]

Does t have a crack in it? If so then it needs changing, if not then probably the ribbon has come out. Is it under warranty?

[savrol]

no there is nt any crack! everything was good and suddenly while i was tapping to check some maps, stopped.
Sorry for asking but ribbon is that thing above the screen? Is it possible to come out so soon? (6 months). and finally does the warranty covers ribbon change?

Sorry for the above questions but i really dont know what to do!

many thanks

[NikMel]

call the company where you buy it from and ask them:)

[Pete.]

no there is nt any crack! everything was good and suddenly while i was tapping to check some maps, stopped.
Sorry for asking but ribbon is that thing above the screen? Is it possible to come out so soon? (6 months). and finally does the warranty covers ribbon change?

Sorry for the above questions but i really dont know what to do!

many thanks

If it's only 6 mths old it shoud be under warranty, so take it back to the place you ought it.

If you are determined to try to fix it yourself you have to do the following.

Remove the battery cover & battery.
Remove the 4 small screws
Remove the back-case by running your fingernail round the gap (hard 1st time then easy after that)
Remove 4 more screws
Remove front-case from the middle
Remove the motherboard assembly from the front case and unplug the screen/digitiser assembly, carefully pull that off the motherboard (again not easy 1st time).

You will now see the small digitiser ribbon at the bottom coming off the digitiser and disappearing into the bottom of the screen. It's very easy to take out and not easy to put back in. I use some flat-bladed tweezers to do mine but sometimes it takes a couple of tries. Obviously it's much easier if you are fitting a new digitiser because it's not fixed to the screen like yours will be. If you try to remove the digitiser chances are you will crack it. I re-fitted mine after removing my broken one by using thin cut strips of double-sided tape.

[4o4i]

Before you do anything else, just clean with sharp knive or razor between the screen and the cover.You will be surprised how much rubish is is in there.
this things are keeping the screen pressed.
Hope it helps

[savrol]

many thanx 4 the instrustions guys. i'll try that. if everything ok i'll inform you. if not i'll give you my bank account number to deposit money in order to buy a new one. :) :)


many thanx again