You must see my Touch! Broken screen!! [Archive]

daniel_rh

29th September 2007, 03:27 AM

Seed123

29th September 2007, 07:49 AM

Ouch..sorry :(

evilpuppy

29th September 2007, 08:03 AM

i've drop mine few month back, puting my touch between my lap while i step out from my car. #@#$%!
send back to HTC Distributor cost me couple of hundred. LCD broken is Touch weakness. my previous 838pro drop twice doesnt even break the lcd.

lukeap69

29th September 2007, 09:53 AM

ouch. that's a broken touch

mniko

29th September 2007, 12:22 PM

Same happend with mine too... Some where I must have put a pressure on my touch while I had it on my pant pocket... Screen cracked in to pices... Had to spend 100$ to get it changed by HTC... I dont know how to protect, it was inside the pouch which came along with touch...

Corky100

30th September 2007, 03:48 AM

It does state in HTCs documents with the phone not to keep it in your pocket, but this is the first time I heard of damage as a result!

koala996

30th September 2007, 01:21 PM

I have almost had the same things.... the screen cracked but without having any pressure.. I have always the touch in my pocket in the pouch but everything is still working fine there is just a crack in the screen but it looks like a 1cm long scratch .. and if I put a little pressure it's like moving (left part move apart from the right part) but I can't use it normally .. I have been so lucky !

how can we be responsible for having to press hard to use it but the screen is easy broken .... it's really baaaaad !! it's not our fault if they did something conflicting !

qtek_metanol

30th September 2007, 02:05 PM

ohh I'm so sorry man, because of that I'm still thinking to choose between a HTC Elf or the Kaiser one, I have read some german test about the Elf and other pocket phones and they warned specially about carrying the Elf on your pocket. Anyway the price and the shipping price are OK, but don't you have an authorized distributor for HTC's produtcs in Venezuela? If you do the work by yourself you will loose the warranty.

In Venezuela they will say "que coñazo" :(

hashbrown

30th September 2007, 10:19 PM

i bet this will happen more often w/ touch & touch slider. the screen is even w/ housing unlike other htc pda's which have the screen recessed into housing. just look at all the broken iphone's on ebay already.

marcovit

30th September 2007, 10:36 PM

I really don't know what happened! the phone doesn't suffered a hit or drop! the screen surface doesn't have any scratch. :confused:

Keys in the same pocket? happend once to my MP3 plyer :(

Santob

2nd October 2007, 05:34 AM

I had the same experience. Turned my touch off and placed it on my desk, the next morning there was a tiny crack in the bottom left corner and the entire screen was shining Whit e(like a screen full of dead pixels).

I could still use the PDA on my PC using mymobiler. HKD$500 to get repaired even though I tried to prove that I never dropped it or scratched the screen.

I suspect some of the Touch's have faulty manufacturing, but with screen cracks its impossible to prove that you didn't damage it yourself.

redhood

11th October 2007, 06:11 PM

@ #6

Not a dig at you, but that document

Hahahaha so where do they suppose you keep your phone when your out? hold it in full view of the public?

robosiris

11th October 2007, 09:30 PM

Damn, is there an application/software that can fix that? Just teasing. Seriously though, that's tragic. I believe the more advance devices become, the more sensitive it is. I think way off in the distant future, high tech devices will come with a metal casing or something. I lent my girlfriend, of four years, my unlocked sony ericsson p910i phone. She shattered the lcd by accident by having keys in her pocket. She then asks me, can I fix it, lol.!!!

huemedia

11th October 2007, 09:51 PM

Bummer Dude,

but you can get a cheaper screen at cnn.cn

http://cnn.cn/shop/touch-screen-p-1900.html

cheers

daniel_rh

12th October 2007, 04:14 AM

Ok, The new screen arrived, before to try to replace the screen somebody have any tip, advice and/or manual?

daniel_rh

12th October 2007, 04:14 AM

Bummer Dude,

but you can get a cheaper screen at cnn.cn

http://cnn.cn/shop/touch-screen-p-1900.html

cheers

Thanks, I'll try this for the next one :)

evlimeca

12th October 2007, 04:27 AM

this looks like a pressure problem. and although im not sure how it may of happened to you folks, but my girlfriends laptop did the exact same thing when we went to tibet.

tibet is so high up that the air pressure is quite low, like half of normal if not less, its really tough to breathe and canned foods almost explode when the pressure gets that low.

Now for you, and i'm just guessing here, but by any chance was it raining the day or the day before your screen broke? i mean low pressure system could of done it if its a really touchy device to begin with. have to remember, these things are made at or near sea level. if you live in high altittude, and a storm comes through it may just be enough to blow it out. I only say this because what i see on your screen and what happened to my girls ibook are nearly identical. Does the black blob move? she had three of them, and they would shift across the screen, not fast enough to watch, but noticeable over the course of a day or so.

marcovit

12th October 2007, 10:22 AM

that and combing it with a weaker screen with a error in it

bardakation

13th October 2007, 11:31 AM

as, i heard before from people having tach screens, is that it can crack very easlie, i have a friend how has the same problem with his Iphone, he just charge it, and when he wookup he found it all cracked and broken.
so from now on he need to charge it over work only

daniel_rh

13th October 2007, 07:16 PM

Ok, I replaced the screen, very easy to disarm the phone

eric429

15th October 2007, 07:12 AM

it's not difficult to replace the touch panel, but be cuation to crack it.

zakeen

15th October 2007, 01:07 PM

she must have been pretty bad looking.......... the girl on the screen that is.....

brooks.nl

15th October 2007, 10:09 PM

i send my touch to HTC today.
i had it for a week and tought of draining the battery completely.
after that done, i charged it for the whole evening and night.
in the morning when i took it of the table it feld a bit warm and in the middle of the screen ther was something like a flame but a bit grey.
after a few days the upper side and down side os the screen where not "solid" anymore. it looked like it was kind of moving.

will let u guys know what the result will be.

silly77

31st October 2007, 06:29 PM

The LCD broke on my touch too. Sent it in for repair and they would charge me almost 350€ :eek: . So i thought if it is possible to buy a screen from cnn.cn and then replace it on my own.

My main question is: How do i open the touch? Does somebody have a guide or some tips for me (maybe pictures) - anything that helps is highly appreciated.

Regards,
Klaus

Codeaction

31st October 2007, 07:13 PM

I've had the same after have the touch a week. In the left under corner I had A black spot and the half of the screen was gray just like in the post. Send him and it was a factory problem and fixed free. So If you don't fuckup your cid and other software just send him over

silly77

31st October 2007, 07:25 PM

Well i sent it in - and they refused to repair it under warranty. Though there are no scratches and no other signs that i dropped it or anything like that they still claim it's not their fault :( Here in Austria such things are treated by a company called Kapsch and not by HTC - maybe that's why....

Regards,
Klaus

mswlogo

31st October 2007, 09:27 PM

Any of you that had a mysterious screen break have a screen protector on it?

silly77

1st November 2007, 08:58 AM

Yes - mine had the screen protector on it. And it was also inside the pouch case when it happened.

Regards,
Klaus

tuem

20th November 2007, 08:57 PM

Hi,
I've had my Touch (or nova, as it is here called) for only two months and one morning i discovered a black "stain" under the screen, directly where you have the virtual keyboard. O2 refused to repair it under warranty, blaming it on "mechanical fracture", and quoting me 200 euro for a repair. Well, for that money I could almost get another one! But what I find outrageous is, that they blame me for it, even though it shouldn't have broken at that spot. They should have used more durable materials knowing that people will need to apply pressure to the screen, and the pressure is larger than normally due to the fact, that this screen is "hard". And the funny part is, that this "stain" moves under the screen, just as if something spilled inside and the liquid was moving. But the touchscreen functionality stayed intact. Anybody knows a way to deal with it without having to pay big bucks for a screen exchange?
-Michael

Rozrr

20th November 2007, 11:29 PM

I recently sold my old MDA 11 on Ebay and was looking through the items for sale as you do...and saw screens for the Touch. They came from China, but who cares as long as they fit and do the job...

topcats69

21st November 2007, 06:09 AM

all I can say is tank god I have protection thru sprint

djon83

3rd January 2008, 05:46 PM

Oh fuck .. i am another customer with problems in my LCD screen [Touch (Elf)]

This is not normal.. i was sitting in a car with it in my pocket, but without hitting it at all, just with the pressure it got broken ??? :eek: JusT ShiT

Now i have sent it to my mobile service centre and will tell me the warranty does not cover it :mad:

Cannot we do something at the respect? this looks like a manufacturer problem, too easy to break.. I'll try to make a formal complaint to the consumer centre.

Finally.. if i have to pay 140€ for fixing it in the service centre, i don't know if buying it on ebay or cnn.cn (i'd loose the warranty then )
what do you suggest me to do?

There are LCD's sold with tools and instructions, they are really neccesary? (cnn.cn does not provide them,right?) I think i'll buy over ebay, some china or so..
Any suggestion? Does anyone have some tutorial about replacing the LCD?
I think i just broke LCD, no digitalizer,.. how may i know? :confused:

Thank you a lot :o

http://img217.imageshack.us/my.php?image=img2695tf9.jpg

No1ustad

4th January 2008, 03:02 AM

masalma

4th January 2008, 04:20 AM

RIP Elfs, you guys are scaring me, i think i am going to wrap my phone with bubble-wrap and put it in a ziplock bag 2moro :)

Nas

shael

4th January 2008, 04:42 AM

cnn ftw WOOT http://cnn.cn/shop/p3450-touch-c-277_391.html

djon83

4th January 2008, 02:29 PM

Sprint does not cover the broken screen?

How could i demonstrate i was handling it with care? What can we say in order to sprint to fix it ?

sprint is warranty no?

cheers

drjest

4th January 2008, 03:22 PM

all I can say is tank god I have protection thru sprint

Ditto! I had my Touch for all of one week. It got dropped into a hot cup of coffee at work(:eek:). $50 US and another one is on the way.

It wouldn't startup after being dunked in coffee. All I saw was a red light at the top center. After drying out over night, it appears to work fine. Regardless, its heading back to Sprint when the new one arrives. I wonder if my old one will get sent out as a refurb to someone?

djon83

5th January 2008, 06:18 AM

50$ only to replace one Elf because dropping it into a coffee cup? some special warranty no?

We should make a formal complaint to customer service about this mobile phone fuck..

Cheers

Himself™

5th January 2008, 08:59 PM

cnn ftw WOOT http://cnn.cn/shop/p3450-touch-c-277_391.html

Totally concurred, I'm glad I opened this thread to take a look... Desktop cradle and green and white faceplates, very nice :D
I've heard of screens cracking for little reason before, sometimes just from the cold. It has to be expected given the amount the manufacturers pump out. Some defective product will always slip through the cracks unfortunately

bigZ

7th January 2008, 05:02 AM

i have a LOT of burned pixels:(

Himself™

7th January 2008, 09:41 AM

i have a LOT of burned pixels:(

That at least you can warranty!
I seriously doubt they would replace the screen as shown above through warranty, they just wouldn't believe him.

dushshantha

7th January 2008, 09:47 AM

Thanks for the warning. I'm also carrting my touch in my pant pocket.

Slayer23

7th January 2008, 02:17 PM

this happened to me twice - once i was going with my old MDA I to service to get it' D-PAD back operational and i carried it in my pocket, when i got to the service point, the screen was to shreds, dunno why, never happened b4
and second time i had brand new acer n35 and i was also carrying it in my pocket, my girlfriend sat on my laps, though stretching my pants and that time i actually heard the LCD cracking - but since the Acer n35 was bought only 4 hours before this happened, i went back to the store and told them, that i got my PDA like this from the box already - and lol - they believed me and replaced it with a new one, lucky me.

Resume - never carry your PDA in your front or rear trousers pockets :) nowadays i preffer Krusell multidapt system and occasionally i carry my touch in my jacket's brest pocket and hopefully i won't have to suffer thru broken LCD crap again

P.S. for what i have read, seems to me, that TOUCH's screen is rly cracky - you can see that for yourselves, i've never before seen the crystals flow so much under the touch layer even with a little pressure on some places of the screen, especially in the bottom of the screen - even with stylus - guess this is due the "flat" structure of the PDA, the display has no solid external frame, only the thin aluminium cover, which it's actually in, so be damn careful with it :)

aaronpoweruser

8th February 2008, 12:09 AM

quick question what is it that you have one the mottom of your screen that gives you clocks and bat life

Codeaction

8th February 2008, 10:50 AM

Well, When I arrived to my home to lunch today I was to check my Touch to send a message and I saw this! (See attachment) :(

I really don't know what happened! the phone doesn't suffered a hit or drop! the screen surface doesn't have any scratch. :confused:

Oh well, I will order a new screen from here...

http://cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&item=290160074209

What do you think?

A few months ago i've had a black spot (like yours) in de left corner and de screen was 1/2 gray and the other side stripes and my warranty covered it.

NP9660

8th February 2008, 10:58 AM

A few months ago i've had a black spot (like yours) in de left corner and de screen was 1/2 gray and the other side stripes and my warranty covered it.

WHAT !!! I have the same problem and i have to pay for it !!!

PatrickBateman

23rd February 2008, 02:40 AM

Well, When I arrived to my home to lunch today I was to check my Touch to send a message and I saw this! (See attachment) :(

I really don't know what happened! the phone doesn't suffered a hit or drop! the screen surface doesn't have any scratch. :confused:

Oh well, I will order a new screen from here...

http://cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&item=290160074209

What do you think?

It happened the same with my Touch purchased here in Portugal. I await response from our local HTC distributor. :mad:

Serious defects in the production? I think that yes. :mad:

rajib

24th February 2008, 08:32 PM

quick question what is it that you have one the mottom of your screen that gives you clocks and bat life

that is a great program called battery status.

anyway... i am really worried now about my touch. i carry in my front jeans pocket.

pornartist

27th February 2008, 09:37 PM

Since I know this is a weakness in the TOUCH I have purchased from E-bay the Monaco leather pouch that looks like a book when you open the hard cover.It cost me $26.00 (belt clip included )and it looks kindy funkie, but it sure beats spending hundreds to get it fixed.....by the way the store name is "nakedcellphone",if your interested.

trueg

23rd March 2008, 09:28 PM

The screen on my first Rogers Elfin broke last week. I live at sea level and I took it skiing without thinking twice about its safety. The ski resort is at 1500+ M above sea level and the temp was about -2 degrees C. Before I even hit the slopes I checked my phone and the screen was white with some colored strips. I originally thought that maybe I bumped it while getting my gear on, but it may have been the change in temp and altitude. Anyway, the phone was only 5 weeks old and graciously my carrier exchanged it for me.

edit: I think for now on I will take my SE w810i when I do any sports.

Napbree

26th March 2008, 07:24 PM

Thats really unlucky mate :(

I have one, and I've been really lucky with it, ive dropped it twice on concrete from about 1-1/2 metres. And it works fine still (thank god, i love this phone!)

I have a small issue with it, the creen flexes to the smallest amount of pressure, and the lcd in one small wisp like area will like go darker then lighter. It's the same kind of effect if you push the LCD on a monitor or laptop.

Is this normal or not? And it was doing it before I dropped it btw :0

haiopei

5th April 2008, 07:31 PM

So...

i will make the list longer :

my screen brokes today with a little *knercks*
by touching a number on the dialer :-(

Its a little, small break on middle of the front screen.
The LCD panel gives me now all colours it can show in more
then a half of it after using in this moment :-(

Im not Schwarzenegger, the pressure i did is harmlessly :(

i likewise arrived at the conviction the fact that this is a production error and also as reference as will indicate this thread.

(sorry for my bad english)