xda store Kaiser shipping update?

[mjm2950]

Begining to lose all faith in XDA Store. Ordered 8 days ago as "in stock". Not shipped. Emailed Richard yesterday. He responded they were expecting shipment today to fill all backorders and have extras. The day is now over, no email of shipment notice. Furthermore the Kaiser model has apparently been removed from their site. I can only believe Richard lied in his email. That they do not know when any kaisers will be received. Any shipment they would be recieving would have its own tracking, delivery date should not be suspect. XDA store fraudulently took my money and does not care the in the least about its customers. Richard knows exactly who is waiting for their paid merchandise and does not have the decency to tell them they have problems. Is any one else waiting for a shipment from XDA? All of you that received yours apparently were simply lucky. The Kaiser is available from other vendors (yes, at higher price) and he has prevented me from ordering elsewhere. VERY Low class outfit.

[dwella]

The day is not over for them as I was notified at 9 or 10PM the day mine shipped. I would email Richard again and just ask if they came in and did yours ship. Pretty simple.

d

[MannyNoela]

this is what i received from him around 4pm EST:

yes, they came in just a while ago... over the cutoff time @ the
warehouse (1::30pm EDT) . I begged them to please process them and they
will do their best.

Good news is that they come with the TomTom and the US adapter for the
plug.

Regards
Richard
XDA-Developers Store

[MannyNoela]

the latest update....at 8.30pm EST

seems like they were not able to ship them out as DHL already had done
their last pickup for the day. this means you will have it for sure have
it on Tuesday.

[pen25]

the latest update....at 8.30pm EST

seems like they were not able to ship them out as DHL already had done
their last pickup for the day. this means you will have it for sure have
it on Tuesday.

what i got as well. im ok with that. i ordered on friday last week so i feel your pain.

[Park City]

Begining to lose all faith in XDA Store. Ordered 8 days ago as "in stock". Not shipped. Emailed Richard yesterday. He responded they were expecting shipment today to fill all backorders and have extras. The day is now over, no email of shipment notice. Furthermore the Kaiser model has apparently been removed from their site. I can only believe Richard lied in his email. That they do not know when any kaisers will be received. Any shipment they would be recieving would have its own tracking, delivery date should not be suspect. XDA store fraudulently took my money and does not care the in the least about its customers. Richard knows exactly who is waiting for their paid merchandise and does not have the decency to tell them they have problems. Is any one else waiting for a shipment from XDA? All of you that received yours apparently were simply lucky. The Kaiser is available from other vendors (yes, at higher price) and he has prevented me from ordering elsewhere. VERY Low class outfit.

This sounds a bit harsh to me. I ordered from them just a few days ago. I haven’t received any info back from Richard yet but lets be realistic....this phone is a VERY hot item and I am sure he is inundated with requests like "I ordered 10 minutes ago....can you send me my tracking number..etc, etc,etc"

Getting items shipped to the U.S. like this is not just a piece of cake. It takes a bit of time and a bit more patience. I have no affiliation with store.xda in any way but just think that the assumption that someone lied to you because you haven’t received an email from them is a bit presumptuous. So is the assumption that other stores have them available to ship immediately.

"The key to everything is patience....You get the chicken by hatching the egg..not by smashing it"

just my 2cents.

[mjm2950]

My main business is a an investment advisor. I am held to very high service standards by government agencies (your investment results may vary oower). I can not tell people i have something, charge them for it and not give it to them and stay in business very long. Frankly the few dollars I saved was not worth it. Richard knew yesterday the shipment would not arrive in time to ship and should have said so. Frankly his lack of proactive damage control is very disappointing and it is very clear they simply do not care about customers. I do thank you for those last few posts with updates. At least I have been able to acquire all the immediate accessories while waiting (screen protectors, 6gb microSD etc.)

[MannyNoela]

mjm,

Yes, there is no certainty that Richard would know exactly when his stock would arrive. When I asked him this same question yesterday -- about the stock he is expecting...he was candid..here is his reply:

Yes. Hopefully early enough so all can be processed for shipping out again
Regards,
Richard
XDA-Developers Store

Even AT&T stores could not forecast precisely when they would receive some of their stock... But I agree that he should have warned customers about stock issues before charging the accounts...

rgds, MN

[ghaith_d]

I ordered on Sep.30 (last sunday) so it's been 6 days since i ordered and i have yet to recieve news yet. When i asked him yesterday he told me what he told you guys, that a shipment was coming in on friday and that all the backorders will be fulfilled. Since i have not recieved a notice, im guessing that the shipment came late and they couldnt send out my kaiser, what sux more is that i live in canada so it'll take a week for me to get mine, so either next friday or the following monday :(

[MrByte]

hmm... mjm2950,
why would there be any lying going on? The next shipment was coming in on Friday, as per the messages, and it did indeed come in on Friday, just not on time to be processed into inventory, prepared for shipping and sent out again. Actually, they were ready, but as you can read in the messages, there was no more DHL pickups at that time.
I feel that even with the issue that it appeared to be in stock (which was corrected), the communication has been great with anyone that mailed and that honest answers where provided. It is a p.i.t.a. to work around the scheduling mishaps with some suppliers and that is what happened with XDA receiving stock on this item.

If you were not happy with the wait, why didn't you just Cancel your order and go elsewhere and pay more? I am sure someone else sitting in the queue would be happy to receive that phone.......


PS: I heard that this issue with the stock of the phone will be fixed with a good and reliable supplier they found and also that they will offer the Tilt with contract sometime next week or so.

[mjm2950]

Thank you for you input. I email twice, only one repsonse. The lying was when they sold a product they did not have and charged my card the day of order. Anyway we will never see eye to eye on the service issues. My standards are signifcanly higer across all three of my companies.

[shogunmark]

Thank you for you input. I email twice, only one repsonse. The lying was when they sold a product they did not have and charged my card the day of order. Anyway we will never see eye to eye on the service issues. My standards are signifcanly higer across all three of my companies.


To be quite honest, i work in a very customer service driven enviroment, and i know how things work... I know that richard himself does not control the website, but is merely an employee of the company that does, richard has no control directly on the site, he may make requests to the people that do, but thats it... every company is that way..

Richard has provided by far the greatest customer service i have experienced in a long time, he is always prompt and polite when dealing with him, and also relays the information accurately as its given to him. As with any customer service representative we are all just merely puppets on a string...

As for you, you are a consumer, as a consumer you have the right to make a purchase with whomever you choose. If you feel that you have made an error in judgement then you do have the right to take your business elsewhere... Im sure that you could cancel your order and get your money back and perhaps buy one on ebay and have it shipped out right away..

[pen25]

To be quite honest, i work in a very customer service driven enviroment, and i know how things work... I know that richard himself does not control the website, but is merely an employee of the company that does, richard has no control directly on the site, he may make requests to the people that do, but thats it... every company is that way..

Richard has provided by far the greatest customer service i have experienced in a long time, he is always prompt and polite when dealing with him, and also relays the information accurately as its given to him. As with any customer service representative we are all just merely puppets on a string...

As for you, you are a consumer, as a consumer you have the right to make a purchase with whomever you choose. If you feel that you have made an error in judgement then you do have the right to take your business elsewhere... Im sure that you could cancel your order and get your money back and perhaps buy one on ebay and have it shipped out right away..


yes i had to wait a bit but i was ok with that. cause i have a smile on my face today cause i got my phone. and richard did outstanding responding to all of my inquires as well as one of my co-workers.

[MannyNoela]

same here -- mine arrived today, as promised...there were delays beyond Richard's control, but when the stock finally came on friday, he told me I would receive mine on tuesday and they came early this morning..

I am now play'n

/MN

[Park City]

Recieved mine today as well...just waiting to get the thing charged.

It is the UK version and it came with a U.S. to UK adapter.

[dweidman]

To be quite honest, i work in a very customer service driven enviroment, and i know how things work... I know that richard himself does not control the website, but is merely an employee of the company that does, richard has no control directly on the site, he may make requests to the people that do, but thats it... every company is that way..

Same here. I manage a services organization.

Richard has provided by far the greatest customer service i have experienced in a long time, he is always prompt and polite when dealing with him, and also relays the information accurately as its given to him. As with any customer service representative we are all just merely puppets on a string...

I think I posted before - there were probably 5 email that I sent to get 2 back. I went as far as to go to the website and use their form just in case something was going whacky.

And like the other poster - the purchase posted mins after I made the purchase. A week later - and it was still not sent. And I got two email giving me the "it's almost here". It wasn't until I sent a "Cancel my Order" that my phone was ready to ship... :-|

As for you, you are a consumer, as a consumer you have the right to make a purchase with whomever you choose. If you feel that you have made an error in judgement then you do have the right to take your business elsewhere... Im sure that you could cancel your order and get your money back and perhaps buy one on ebay and have it shipped out right away..

It took over 48 hours to post the funds back to my account.

:-(

The other interesting part to this is that I bought a XDA-Membership to go with this to lower the price. That wasn't refunded. I decided not to ask for it to be refunded because I want to support this site.

Free $40 for leading me on for a week.

Mark that against my Premier order from AT&T: Ordered at 1:12AM on Friday night. 2 day fed-ex. Arrived on monday at 11:00 am (a day early).

You don't have to have great customer service when you do what you say you will... .......... ....

-Daniel

[MrByte]

It took over 48 hours to post the funds back to my account.

:-(l

.. that is normal. When a credit is issued, it posts some when during the night and it doesn't appear on your account for at least 48 hours. I have seen cases where it even takes more, some warn on 30 days........
Glad you got all working now, with a deprecated Kaiser though :)

[dwella]

Yea I don't think they were doing any big time investments with your 700 bucks in those 48 hours. Hey they did you a favor you saved what 600 bucks and got the Barbie phone....Good luck with that. There certainly are alot more happy campers with XDA than not. I am certainly very happy ATT was so customer oriented for you and I think you made the right choice in phone for you,,,,,,...... :-))

d

[mjm2950]

Came home to my phone today. YEAH, It is very nice. But XDA did not ship the car charger I ordered with it. Plenty of room in DHL box. Just emailed them to check on it. Now I will be up late playing with it.

[dwella]

Congrats your going to love it.....

d