Fragile / weak external display

[Barkuti]

Hi fellas,

Recently got a brand new QTEK 8500 for my nephew, just 16 right now but the deal was nice so I went ahead. He's been delighted with the phone, at least until this afternoon...
A while ago he has shown me his broken/cracked external screen. Being young and somewhat careless I've told him he probably hit the phone against something without noticing, yet he's kept telling me that was not the case; the screen still has the original protection film and not a single scratch. After speaking with my sister (nephew's mother), I got a bit suspicious so went and googled some evidence about the fragility of this phone's outer display. Check here for example:

Cingular 3125 too fragile? Cracked external LCD (http://forums.cingular.com/cng/board/message?board.id=cingular&message.id=25141)
Cinguler 3125 external screen broken, Replacements? (http://www.modaco.com/Cinguler-3125-external-sc-t251227.html&pid=811019)
Cingular 3125 | Comments (http://www.htcwiki.com/page/Cingular+3125/thread/388914/Repair+Service%3F?t=anon)

You see where I ended up... It's surprising I haven't been able to find any related thread here. I'm really wondering if none of you has had a single cracked screen from regular use on this device :confused:

Anything to tell anyone? I'm going to email HTC tomorrow and see what they have to say about this; not putting much hope tough :(


Cheers,
Barkuti

[NetrunnerAT]

I am on of the first QTEK 8500 User in Austria (i think so LOL) my device is in Business use over 2 Years!! My device have hit the ground ... i have kick the phone on the wall after some on bug me a lot ... what ever.

no damage display
no damage mechanismus
work realy good

put the only thing i do ... if i put any handy in my pocket ... no keys or other items like lighter are in this pocket at the same time. if i put it in a bag ... the same.

the display is robust like razor v2 or better

[raskell]

No Issues for over four years. Possible cause for your screen failing is flexing as this is the weekest mode. Particular problems with tight pockets, dropped into a book bag or back pack against other objects, etc...

[zetajunkie]

i must say for the months that i used my startrek, the case got rather beat up, but had no problems with the screens. the phone works great (i love the clamshell, but missed the touchscreen and keyboard of ppc's). More than likely he hit the corner of something that landed on the ext. display :(

[MagpieMDP]

I had a similar thing happen int he first week of owning the phone. It had been in my pocket and I don't recall hitting against anthing, but the screen was shattered internally. No marks of any sort on the outside.

Major bummer.

[zedone]

The same old story.Mine too had a cracked lcd without even letting the lid to close on its own force I was closing it it very gently.Some of them might be defective (Different production lines?).They have so many reports but they will not accept it