Can't change profile.

[Chillin]

On my friends Excalibur (AKA S621, Dash, S620) When he changes profiles it always immediately changes back to the normal profile.

It doesn't matter what profile he selects.

He has changed all profile settings back to their defaults.

It doesn't matter which of the three ways he changes his profile (Power>Profile, Profile change from homescreen, Start>Settings>Profiles) it will always go right back to Normal.

He doesn't think he installed anything.

He can Not hard reset (he can't sync for now and doesn't want to lose everything)

What can he do?

Thanks.

[seu2002]

The quickest way is hardset.

[quiksand]

Don't do a hard reset. Connect to activesync, navigate to \Application Data\Profiles and delete the profiles that don't work. They will recreate once you go back into the profiles menu and select them. They'll also work again.

[DotStig]

But he may not be able to access the settings.

[quiksand]

But he may not be able to access the settings.

He'll be able to access the settings once the files are recreated. I had the same thing happen to me. I deleted the corrupt profiles and they all got recreated and I was able to edit them. One more thing. He can't access them through the settings anyway they'll just go back to the profiles screen.

[DotStig]

Well heck, I wish i had known that, but all my stuff was synced anyways, but good to know now. That shit gets old, cannot access settings

[Chillin]

Thanks, I'll let him know.