UPDATED: Orange release new SPV M3100 upgrade

[Sherlock1971]

Sometime over the weekend Orange UK have released a new update for the SPV M3100.

Although the software update page still shows the April 07 update, if you click the "downloads & support" tab the top link will download the new October 07 update (50.7mb).

Download Link http://www.orange.co.uk/business/downloads/SPV_M3100_ROMUpdate_1007.exe

UPDATE: This is not the awaited Windows Mobile 6.0 upgrade, but another, seemingly pointless Windows Mobile 5.0 release. :mad:

UPDATE 2: Just been phoned by Orange UK support to an e-mail I sent to them at the end of last week...they still protest that there will be no official Windows Mobile 6.0 upgrade released by Orange UK for the SPV M3100...even thought a number of us have has e-mails to the contrary. The data team will be phoning me back leter this evening once I get home from work...and will update you all with the result of the conversation.

[Sherlock1971]

Update 3

Orange UK customer (http://www.mobilitysite.com/boards/#) support rung 4 times on Monday night, with the final call being escalated to the department manager. Every excuse under the sun was made for them not to give me the information I was requesting:
"Didn't know what it was..."
"Can't find your request..." etc.

The department manager said he'd contact the data team to find out what was going on...why they didn't do this in the first place is beyond me.

Update 4

The support department manager phoned to 6pm last night to say he hadn't any news as of yet from the data team, and that he wouldn't be in the office on Wednesday (today) and that he will contact me tomorrow...


Watch this space...

[TheBrit]

I'm watching I'm watching!

This update enables HSDPA. Hers's the complete list:
1) Phase in Orange New Security Policy.
2) Call management - when user tries to switch to a second incoming call the incoming caller no longer gets the engaged tone.
3) Correction of issue related to viewing streaming video in full screen mode.
4) Phase in the new MMS version to fix SMIL format compatibility issue.
5) The Line 2 VMI issue is fixed in this ROM.
6) The changes to US timezones are included in this ROM.
7) Phase in the SAP-Profile application in the Accessory folder to fix the Nokia 616 Carkit issue.
8) Phase in the new Dialer application.
9) Enable Vista support.
10) Enhancements to SPV M3100 device performance and stability.
11) HSDPA support is enabled.

2, 8, 10 and 11 are of interest to me. What is "Orange New Security Policy" all about?

I wouldn't hold your breath waiting for WM6 for the M3100 but this is the second update they have released to you never know. Here's hoping.

[Sherlock1971]

Well, Thursday came and went...so did Friday, Saturday & Sunday. And still no return phone call from Orange :mad:

In the end, I phoned them on Monday evening when I got home from work...to the usual answer "Sorry, don't know anything about it."...spent 15 minutes re-outlining the problem and the issues with the current support structure Orange UK have adopted.

The support agent then comes back with "Oh, I've found your previous support call details..." (I wasted 15 minutes due to incompetence) "...but the person you were speaking to previously, works in another office and cannot transfer your call. I will have to email him to get him to phone you back."

I was fuming at this point, and told her I expected the return phone call by the close of the support hours...and surprise, surprise I didn't!!!

I'll give them until 18:00 tonight before I phone them back again...

[TheBrit]

Sherlock...any updates on this?

[Sherlock1971]

Well, I had to phone Orange again last night...as I've still had no phone call from the person I spoke to last week. Spoke to a very nice lass who, after I again had to explain what was my support request, phoned me back 15 minutes after my original call with an update...

and I quote "The update would be too big for our website..." as she was speaking about the Orange UK Home Page (http://www.orange.co.uk/) website and not the Orange Business Services - homepage (http://www.business.orange.co.uk/servlet/Satellite?pagename=Business&c=OUKPage&cid=1138982789168)

This was ok, as when I re-explained the support call I forgot to mention the all updates for the SPV M3100 were held on the business site and not the normal site.

So, the up-shot of all this is...I will have to wait for her to get back to me next week with more information...when she has come back from her 3 day off rotation (fri, sat & sun) and had change to chase up the info from the business section.

One thing she did admit though was that "Orange are very slow at releasing anything..." which we all new anyway.

Will post any new information when I receive it...

[phil-w]

Having put on the latest upgrade

(Hi Paul, I think we conversed on pocket gps !)

How do I go about downgrading the phone back to the version originally on the phone 13 months ago ?.

I can't believe how much a simple upgrade could scr*w up my phone. Yes the basics work but I only get the BT handsfree with one way audio (no TX only RX) My TTOne will now not communicate with phone to do traffic updates which it has done perfectly for months and the M3100 has crashed 6 times today in a matter of 4 hours....Arrrrrrr!!!

Original firmware please, pretty please, look I'm now grovelling...anyone ?

Next step see if I can get a phone upgrade after 13 1/2 months from orange in a 18 month contract ?

Phil

[mrlunacy]

what is Radio version number in this ROM ?

[TheBrit]

Having put on the latest upgrade

(Hi Paul, I think we conversed on pocket gps !)

How do I go about downgrading the phone back to the version originally on the phone 13 months ago ?.

I can't believe how much a simple upgrade could scr*w up my phone. Yes the basics work but I only get the BT handsfree with one way audio (no TX only RX) My TTOne will now not communicate with phone to do traffic updates which it has done perfectly for months and the M3100 has crashed 6 times today in a matter of 4 hours....Arrrrrrr!!!

Original firmware please, pretty please, look I'm now grovelling...anyone ?

Next step see if I can get a phone upgrade after 13 1/2 months from orange in a 18 month contract ?

Phil

Hi Phil,

Yes...it's me. Mike Alder can be seen around these parts too.

Sorry to hear that you've had problems. The latest ROM has been just fine for me.

Have a look at WM6...that could (possibly) solve your problems. I'm currently toying with the idea of installing the Schaps 4.01 WM6 ROM.

[phil-w]

Hi Paul,
small world. or should that be small WWW
Would be handy to have a previous version of firmware to roll back to should I need it..

Tried a little update to solve a problem with the BT and tomtom unit I found on here but still no joy... Ah well, technology is great (when it does as it's told !!)

Right must let this thread return to it's originators request, don't want to hijack it..

Cheers Phil