How to deal with this Windows Mobile Ringtone Bug?

[LordDeath]

hello,
the following problem appeared on my device with different roms and windows mobile builds.

after some time i hear no ringtone for incoming mail or calls anymore. if i check settings-->phone for my ringtone, i can not play it! and error message appears and i can not close this settings anymore.
after this happened the windows media player doesn't play wma files anymore.

at this point i can do two things: hardreset the device or restore a backup.
i am using the backup solution and now it is so, that i have to backup my device every night! the problem can appear anytime and i don't know, what affects it.

now i tried an app named Tweaks2k2.
under tweaks --> phone tricks it has the option "fix ringtone issue"
its help documentation says: "when you install imusic, sompy player or other media player, they will register as wma (mp3, wav) players. then the phone ringtones (specialy in wma format) stop working. checking this checkbox fires this issue.

"ok" i thought, i checked the checkbox and softreseted the device - no change.
so i restored a backup, switched into the options of pocketplayer (which i use for music listening) and unchecked the checkbox for the wma file association.
thanks to the backup restore the bug was gone again, so i waited to see what happens: the problem also appears, when wma files are associated to the default media player. :(

now i have no idea anymore. what should i do now? is a hardreset always the only solution for problems like this?
who knows the background of this problem and may help me?

ps: i hope my poor english knowledge makes no understanding problems.

thx for reading.

[scousemartin]

firstly ,your english is perfect,now have you tried not installing pocketmusic to see if it is the cause of the problems? Or even updated to the latest version.

I would try hard resetting and installing the software one by one to eliminate each from the problem or to find the culprit that is causing the bug, maybe it is in the rom you have?

have you tried a different rom?

[fallenczar]

hello,
the following problem appeared on my device with different roms and windows mobile builds.

after some time i hear no ringtone for incoming mail or calls anymore. if i check settings-->phone for my ringtone, i can not play it! and error message appears and i can not close this settings anymore.
after this happened the windows media player doesn't play wma files anymore.

at this point i can do two things: hardreset the device or restore a backup.
i am using the backup solution and now it is so, that i have to backup my device every night! the problem can appear anytime and i don't know, what affects it.

now i tried an app named Tweaks2k2.
under tweaks --> phone tricks it has the option "fix ringtone issue"
its help documentation says: "when you install imusic, sompy player or other media player, they will register as wma (mp3, wav) players. then the phone ringtones (specialy in wma format) stop working. checking this checkbox fires this issue.

"ok" i thought, i checked the checkbox and softreseted the device - no change.
so i restored a backup, switched into the options of pocketplayer (which i use for music listening) and unchecked the checkbox for the wma file association.
thanks to the backup restore the bug was gone again, so i waited to see what happens: the problem also appears, when wma files are associated to the default media player. :(

now i have no idea anymore. what should i do now? is a hardreset always the only solution for problems like this?
who knows the background of this problem and may help me?

ps: i hope my poor english knowledge makes no understanding problems.

thx for reading.

have been using wm6 for greater part of a year but never encountered this problem...

some more detail would be appriciated though...
1)are you using stock or custom ringtones???
2)if you are using coustom ringtone then in what format???
and where are they located??
3)what all software have you installed??
4)do you get any errors when you try to play the ringtone?? if yes than what??
5)can you look into your rom and search for your ringtone there??
6)if you find your ringtone copy it and try playing it on the desktop.
also try clicking it and see what media player crops up to play it.
...

[LordDeath]

about pocketplayer (not pocketmusic):
the latest version doesn't work well. with v3.5 it needs several seconds with 100% cpu load to access an other .ogg title. this happens while changing the track and this happens while importing over hundred files into the playlist (every song title and duration takes several seconds to be loaded!). but v3.2 has not this problem and the new version has no really important change/new feature for me.
and if i do not listen any music on my device for a day (and so i did not start the pocketplayer) the problem can appear, too!

hardreseting is a big problem, because i do not want to installing and configure everything again and again. and this bug only appears several weeks/months after hardresetting/flashing a new rom.
so i can hardreset it, install everything for hours and then have the same ticking timebomb as usual.

the problem has also something to do with softresets:

if i softreset my device while it is running, it is very probably, that after the booting the ringtones don't work anymore.
example: some minutes ago i made a change within sktools and it wanted to softreset the device, so i press ok. after the softreset the ringtone doesn't work anymore and i get the mentioned error message within the settings:
ring tone error: this ringtone file is corrupted or unavailable. please choose a different ring tone.

to avoid this after every softreset, i close everything, put the device into the standby mode and after 30secs i reset it with the stylus.

oh, maybe it HAS someting to do with pocketplayer:

pocketplayer has a today plugin which lets me control the player. it looks like this
http://www.conduits.com/products/player/images/ppc_today.png

but while the bug is active these buttons are flat on my ppc and look like this:
http://mitglied.lycos.de/ld86/Screen002.png

as you see the bug is somehow connected to pocketplayer. but it happens while pocketplayer is not running...

@fallenczar:
i am using the standard windows mobile ringtone in the default wma format. it is no problem with the files because with this error the mediaplayer can not open ANY wma file.

[Harry Tuttle]

are your ringtones on your main memory or on your storage card? If they are on your storage card try moving them,just ringtones, to your main memory and see what happens?

[LordDeath]

they are in my windows folder

[fallenczar]

just after this bug appears try examining your reg to see what player is linked to the wma files.

Pocket player has an option to choose what files to be associated with try to dissociate it from wma files

[LordDeath]

just after this bug appears try examining your reg to see what player is linked to the wma files.

ok, i will look at that. where in the registry should i look?

Pocket player has an option to choose what files to be associated with try to dissociate it from wma files

i did that already and it didn't change anything.

[123thisisme]

after some time i hear no ringtone for incoming mail or calls anymore. if i check settings-->phone for my ringtone, i can not play it! and error message appears and i can not close this settings anymore.

This happened exactly the same to me, but I haven't installed pocketplayer or something like that. I used only WMP10 preinstalled to play music.


after this happened the windows media player doesn't play wma files anymore.

My WMP still plays wma files, including the ringtones (I copied them to the memory card and added them in WMP)

But those ringtones did not play when I have incoming calls, and I can neither set nor preview them.. The sound&notification setting keeps hanging if I try to modify the "incoming call alert"


I think this is because I tweaked the registry, attempting to change the ringtones folder (\windows\) into the card, although I have changed everything back to default.

So what would I do now? Please help. I don't want to hard-reset my Zinc. Thanks all

[tread_water]

Check the path to your ring tones... I bet it's not pointed to your windows folder. HKCU\ControlPanel\SoundCategories\Ring\directory

I had to change mine to: \windows\

[fzzyrn]

This thread is REALLY REALLY old. please do not bump more than 1 or 2 days.