rijc99
16-11-2007, 08:49 AM
For those of you who are considering purchasing a Boxwave Flex case or Active Case, you may want to reconsider. The case they are giving you are intended for a GSM Touch which is different from a CDMA Touch. Furthermore, they will not refund you the shipping fee if you decide to return a product that clearly is not intended for our phone.
Look on their web page, Their Sprint Touch case pictures show the mirror at the 12 o'clock position and the speaker close to the edge of the phone. Our Touch has the mirror positioned at the 10:30 position and the speaker more inboard. Plus most review sites have stated that the CDMA Touch is a tad bigger than the GSM version. The flex case will stretch but the holes are in the wrong places and the Boxwave logo is crooked. The hard case will not fit as the camera and mirror requires a recess in the back piece and due to the fact they are positioned different, it simply will not work.
Here are the correspondences between myself and Boxwave. Some others are experiencing the same thing I am on PDAPHONEHOME so please don't let this happen to you too.
FROM ME -->
To Whom it may concern:
I ordered a Sprint Touch skin case on Thursday 11/8. When I received the case, I notice it was not the correct fit. It appears your Sprint Touch case is intended for the GSM Touch which is a little different from the Sprint Touch. The camera placement and rear speaker are some of the differences. Because the case did not fit my phone perfectly, I decided to order the Active Case for a SPRINT Touch.
When I ordered the Sprint Touch Active Case I requested Expedited overnight shipping because I needed a case. As I have said, the rubber case could fit but it did not offer proper protection.
When I received the case, it again was for a GSM Touch. This case will not fit as it is hard plastic.
I don’t mind keeping the rubber case, however, the hard case is useless to me. Please issue a RMA and refund in the amount of $54.45.
Again, the Sprint Touch is different from the GSM Touch.
Thank you for your prompt attention to this matter.
Richard
FROM THEM -->
Dear Richard,
Thank you for your email.
I am sorry to hear that you're having issues with your Active Case. However, we have found that the two are compatible with one another. I'd be happy to assist you with a refund.
Please review our Returns Policy before you return our products back to us:
http://www.boxwave.com/faq/faq_topic_1.htm#return
By returning an item (or items) back to us, you are agreeing to the Returns Policy terms.
Look on their web page, Their Sprint Touch case pictures show the mirror at the 12 o'clock position and the speaker close to the edge of the phone. Our Touch has the mirror positioned at the 10:30 position and the speaker more inboard. Plus most review sites have stated that the CDMA Touch is a tad bigger than the GSM version. The flex case will stretch but the holes are in the wrong places and the Boxwave logo is crooked. The hard case will not fit as the camera and mirror requires a recess in the back piece and due to the fact they are positioned different, it simply will not work.
Here are the correspondences between myself and Boxwave. Some others are experiencing the same thing I am on PDAPHONEHOME so please don't let this happen to you too.
FROM ME -->
To Whom it may concern:
I ordered a Sprint Touch skin case on Thursday 11/8. When I received the case, I notice it was not the correct fit. It appears your Sprint Touch case is intended for the GSM Touch which is a little different from the Sprint Touch. The camera placement and rear speaker are some of the differences. Because the case did not fit my phone perfectly, I decided to order the Active Case for a SPRINT Touch.
When I ordered the Sprint Touch Active Case I requested Expedited overnight shipping because I needed a case. As I have said, the rubber case could fit but it did not offer proper protection.
When I received the case, it again was for a GSM Touch. This case will not fit as it is hard plastic.
I don’t mind keeping the rubber case, however, the hard case is useless to me. Please issue a RMA and refund in the amount of $54.45.
Again, the Sprint Touch is different from the GSM Touch.
Thank you for your prompt attention to this matter.
Richard
FROM THEM -->
Dear Richard,
Thank you for your email.
I am sorry to hear that you're having issues with your Active Case. However, we have found that the two are compatible with one another. I'd be happy to assist you with a refund.
Please review our Returns Policy before you return our products back to us:
http://www.boxwave.com/faq/faq_topic_1.htm#return
By returning an item (or items) back to us, you are agreeing to the Returns Policy terms.