tilt totally dead, cannot recharge, cannot turn on, help.

[tiltyoself]

hi, new member here.

bought my tilt on 10/4/07. has been flawless since that time.

used the nav quite a bit during a road trip, used a cig lighter usb charger.

got home and my battery was at roughly 40%.

put it on the charger at night went to sleep. in morning disconnected it at 8 am. shortly after i arrived at work i got the critical battery low chime. checked and it had like 7% battery life.

figured i didnt plug it in right, or it got knocked loose some how and didnt get charged.

put it in flight mode to minimize battery usage. left work at 2 30 pm (4% battery life) and put it on the car charger. got home and put it on the HTC supplied wall charger. light turned amber, so i assumed it was charging.

checked an hour later and turned phone on, it said 0%, and immediately died. left it on the charger for a few hours and the light was still amber, turned it back on and again 0% and phone immediately died and did a soft reset on its own. i turned the phone off and left it on the ac charger, took out the sim card and put it in an old blackberry to use while the battery was charging.

its been on the ac wall charger for the last several hours, i checked and the phone is totally dead, cannot turn it on, and the LED at the top is now RED.

what is the problem here? why wont this thing charge?

thanks in advance, i have alot of critical info on this device and any help would be greatly appreciated.

i cannot hard reset because i cannot turn the flippign thing on....

:( :confused:

[Lidberg]

Does it charge when you connect it to your computer? If it does, then your charger is toast. If not, then it's probably the phone itself.

[sherpa]

I'd try a different charger first. If that makes no difference then a different battery. If that still does not make any difference then time to exchange it.

[tiltyoself]

Does it charge when you connect it to your computer? If it does, then your charger is toast. If not, then it's probably the phone itself.


connected to either the computer or the wall charger, the LED thats normally amber when charging, and green when charged, remains red.

[kireol]

I had something very similar happen to my wizard.

And as weird as it sounds, the only fix was to charge the battery in a friends wizard on his charger. I'd check the battery if possible.

[Jim_R]

Could be the battery. Know any place or anyone that will let you try a charged battery? If not, you might have to go in to an AT&T store.

[tiltyoself]

i think i got it working. did some reading/browsing...

took a usb wire and cut the mini usb head off. dissected it and found the the red and black charging wires. took out the battery and held the leads to teh battery while the other end was plugged into a USB/AC adapter wall charger from a old blackberry. after manually charging the battery for several minutes, i put the battery back in the phone and the phone started up. now it seems to be charging off the wall charger and the led is now amber from red.

thanks for all your help/suggestions.:)

[tiltyoself]

well it worked briefly. the amber light has gone back to red and it seems that the battery is not charging.

dont know what happened to my perfectly functioning phone. :confused:

[Stinkeymole]

well it worked briefly. the amber light has gone back to red and it seems that the battery is not charging.

dont know what happened to my perfectly functioning phone. :confused:

Repeat this proceedure but this time do not turn the phone on, just plug it in to the wall charger once you have zapped the battery again.
Turning your phone on probably just caused the already recovering battery to die whiles it is trying to take on a charge.

It is mentioned quite a lot on the boards that Li-Ion Batteries do not like being over disscharged and there is usually a little protection circuit in the battery to provent complete disscharging although this circuit may be on board the phone. Completely disscharging a Li-Ion cell will kill it stone dead and it will need replacing.

When you took the battery out and so called jump started it with your flying leads, this possibly reset the little protection circuit in the battery so it can now take on a charge. I feel that once you turned on the phone, this was to much for the already depleted cell to take and possibly re-tripped its inbuilt circuit.

If you do manage to recover you cell, in future it is good practice not to let the battery go below about 25%. Li-ion cells are generally happy being top off regularly.

I hope this helps buddy

Do let us know!

Cheers

C.:D

[tiltyoself]

thanks, that was very helpful.

ive tried defibrillating this battery out of the dead several more times to no avail.

ill try it one more time when i get home from work, if its a no go i will go to teh att core store. the phone is 6 weeks old, dont know what they can do for me if the battery is toast...

[Stinkeymole]

That Sucks! :( I hope they'll give you a new battery.

thanks, that was very helpful.

ive tried defibrillating this battery out of the dead several more times to no avail.

ill try it one more time when i get home from work, if its a no go i will go to teh att core store. the phone is 6 weeks old, dont know what they can do for me if the battery is toast...

[muks11]

I had exactly the same problem with my battery. It came on though after a day. Although the battery life after this happened went down to 10hrs max on standby. I sent the phone back and got a new one and now all is fine.

[mikechannon]

This is a problem that affects almost all makes of phone. There are three (main) causes of the problem:

1.
The battery charge drops too low to allow the charging circuit to recognise a battery is even in place (red no charge light stays lit)
possible solution:
http://forum.xda-developers.com/show...22&postcount=6 (http://forum.xda-developers.com/showpost.php?p=1077622&postcount=6)
(in the end very similar in the end to the USB wire used in post above)

2.
A faulty battery (but if you can charge it using a cut usb cable or using a couple of AA batteries this may not be a faulty battery.

3.
A faulty charger OR a charger not delivering 5v at 1000mA as the OEM one does. Many chargers that are used for other phones or generic chargers only deliver 500mA. This is not enough when your battery drops very low. (these chargers are OK for occasional use but I do not advise using them regularly particularly if the no-charge syndrome has shown itself)

4.
A faulty USB connection on the phone. I have now seen a couple of reports where the fine wire connections in the phones USB port have become bent out of place.

Number 4 above is at least possible for the OP as it seems the battery will charge using a cut USB cable but not when either the PC USB cable or mains charger is connected. A USB port on the phone with a a bent internal contact would explain what's happening.


A previous poster was able with a needle or similar to bend the contact back into place.

Mike

[igor999]

i had the same problem with my phone.
put it in the charger overnight and woke up in the morning and couldnt turn on the phone with blinking red light. I don't know if my battery was over-drained though. I went to AT&T and was playing around with their charger and new battery and somehow the so-called dead battery started working again. They changed the SIM card on my phone there and then i haven't been able to use the phone since. I've changed the network to GSM instead of Auto setting under Phone Options which allows us to make calls; but now I can't connect to 3G network.

[rcnomad]

My phone started to exhibit similar problems...plugged in but no charging of the battery. I finally realized that my mini usb connection on the phone has been compromised (bent, distorted=not functioning properly) Now I have to prop the mini usb connection up at a slight angle to engage the charge. I think the plastic/metallic connector on the phone is somewhat fragile ...I had similar issues with my hermes.

[tiltyoself]

called customer support.
they are sending me a new phone and battery.

how do i know its not a refurbished one? any clues?

[PAQ898]

before u send out your defect phone, have u check if your phone's mini-USB connector has bent or misaligned pins?

[tiltyoself]

yeah all the connectors visually are fine.