Battery Kill - Vibrate latching? Problem!

[bigdigtown]

Ok, so after loading "RUU_Kaiser_ATT_WWE_1.60.502.3_22.45.88._07_1.27.14 .09_Ship.exe" for a couple days, tweaking a few things and adding a few software packages...

Yesterday, after leaving my desk for a while with the phone on the desk and unplugged after recent sync with desktop....

I come back and find my Tilt is really hot and totally dead!

Later in the day, last night and today...I noticed that on some email notifications, the vibrate latches in and won't stop until I wake up the screen!

Anyone else seen this? Need to decide whether to restore to factory condition, retest etc...or send back as defective.

Cheers and THANKS!

[AHDOnline]

this has happened to me several times, I finally went off and set email alerts off which is annoying. This also happened on my other HTC phone 8125

[TexasPenguin]

This has happened a couple of times for me too on the totally stock ATT ROM.
Annoying but, since it's always with me, it's never gotten worse than "annoying".

[Jens-]

Same problem here, since I don't want to disable the vibrating alert I just send a mail to HTC asking for a solution.
Hope they'll anwser.
I'll keep you posted.

[bigdigtown]

Hmm, with these numbers (already)...it is difficult to determine if this is a quality control issue with a small percentage failure. Need some more replies and a comment from HTC!

I'm already inclined to tell AT&T to send me another one, especially since this issue has been experienced with the ship ROM, and it is less than 2-weeks old.

[Jens-]

Also original rom and I had the problem from day one.
It's night over here in Belgium, but I won't wait from an answer from HTC. First thing tomorrow I'll call the shop where I've got it.

[pjam]

I've had this a couple of times on my UK Vario 3. It actually happened today.
The problem seems to span different roms and batches.

pjam

[Mandlebrot]

I've also have this problem so like most people I disabled the vibrate notification which isn't a fix but better than having it none stop vibrate. Hope they fix this for the Vario III as well as Kaiser:(

[Jens-]

I just called the shop where I purchased mine, and first thing the guy asks, "do you really need the vibrating warning? can't you just use a sound alert or something?"
After explaining that I really want it to work as mentioned, he went to ask.
When he came back he tried to convince me that it's normal with WM6. It's a feature. When asked wheter it's normal it sometimes works "correctly" en sometimes it keeps vibrating, he answered it's strange but normal.

Explaining that the battery gets really hot and so didn't help either. He was convinced it's normal. But he gave me a number of HTC. Not a Belgian nr so I'll first wait for an anwer via email till this afternoon.

[Jens-]

I just called to HTC Europe, and the woman on the phone said "oh that's not good".
But a solution? I'll have to send it in for repair. :(

Still waiting for an answer on my email I send to HTC. And if I'll send it in for repair I'll first call again for a better anwser than "that's not good".

But sorry no real solution yet!

[Fastkill]

seems like this is getting worse and worse for us. I am experiencing the same issue. I have had the phone for about a 3 weeks now. The first week everything was fine. Then this sporadic occurance of the steady vibrate with new text and email messages. It seems like the first 2 vibrating pulses go through fine but it gets hung up on the last one. Full stock att ship rom here as well.

[bigdigtown]

I'll get after AT&T for a replacement tomorrow (GMT -5) and post their response.

[bigdigtown]

Well, not much to report except AT&T gave no fuss and new Tilt is "in the mail". I would suggest even those who are outside the "return for new one" window, get after HTC and/or their provider to replace any units with this "defect"...

Maybe threaten class action... Good luck to all.

[Jens-]

I called back to HTC support, explained the problem again. Also said that I'm not the only one but they are not aware of the problem. I'll have to send it in for repair.
So I called the repaircenter, and it would take 2 or 3 weeks.
Don't want to send him in for so long, so for now I'll try to live with it. Still hoping for a bugfix one day.

[Fastkill]

Well, not much to report except AT&T gave no fuss and new Tilt is "in the mail". I would suggest even those who are outside the "return for new one" window, get after HTC and/or their provider to replace any units with this "defect"...

Maybe threaten class action... Good luck to all.

did u walk into an att store? or make a phone call to customer support? In either case how did you go about proving this was infact an issue?

[bigdigtown]

I called AT&T premier phone support from a shopping mall while waiting for my better half to shop...it took about 1 minute to explain the issue.

Basically, I told them my phone needed to be replaced because it was defective and explained the manifestation (sometimes when email alerts are set to vibrate, the vibration does not stop and if I let it keep going, it kills the battery fast and overheats the unit).

I further explained that I researched the problem online and that is appears a small percentage of users are affected by the issue so that it is likely a manufaturing QA issue.

I also suggested that they send me a new unit versus a refurbished one, at least the first time around. They responded, "Oh, of course we will be sending you a new unit".

It took another two or three minutes on hold for the order to be setup, and I had an email in my Tilt inbox before we disconnected.

Overall the experience was excellent.

[Thorvald]

Same problem here. Mine is a Hong Kong unit that is HTC branded. Using it here in Canada with Rogers.

Note: I have installed Blackberry Connect 4 as well for connection to my corporate email.

If an message comes in, it will sit there and vibrate like mad until I wake it up. For now, I've disabled vibrate.

Rom Version: 1.81.707.0 WWE
Rom Date: 09/05/07
Radio Version: 1.27.12.11
Protocol Version: 22.45.88.07H

[fusi]

I just called the shop where I purchased mine, and first thing the guy asks, "do you really need the vibrating warning? can't you just use a sound alert or something?"
After explaining that I really want it to work as mentioned, he went to ask.
When he came back he tried to convince me that it's normal with WM6. It's a feature. When asked wheter it's normal it sometimes works "correctly" en sometimes it keeps vibrating, he answered it's strange but normal.

Explaining that the battery gets really hot and so didn't help either. He was convinced it's normal. But he gave me a number of HTC. Not a Belgian nr so I'll first wait for an anwer via email till this afternoon.

sounds very much like the typical idiot you find in such places

[fusi]

is it just email notifications that are affected, or does it happen on all types of notification, ie sms message?

[bigdigtown]

Good question...
Right now I'm running Dutty's Tilt Beta 2 w/ touch and all is good actually. It turns out that the phone ring uses only one vibration (long) and is followed by sound, where as my email uses 3 short vibrations only.

I'm more inclined to reach and answer the phone, than I am to reach to read an email, plus the email gets 3 chances to improperly latch the vibrate.

So, I don't know if it really is only email, or if email manifests itself as the culprit only because it happens more often.

Others may be able to confirm this.

I will say though, I'v had Dutty's running for 24 hours, and although the weekend email volume is much lower for me, I would have expected it to happen again by now.

The whole thing is crazy, sometimes it bothers the hell out of me, and other days it just gets forgotten or I assume it is a glitch.

All in all, I like the phone enough to keep it in the end, even with this problem. However, I still think the numbers on this forum are low enough that I have a decent chance of not experiencing this "bug" with my new phone when it arrives.

[Jens-]

is it just email notifications that are affected, or does it happen on all types of notification, ie sms message?

I use vibration for incoming calls, sms and email, and (with mine) it only occures when I recieve email.
I use the 3 short vibrates, and the first two are always oké, it's the third one that sometimes keep going on and on and on...

[DaddyGoFast]

Mine locks the vibe on too. It happens on a stock Tilt and Rom. It does it on emails, and reminders as well. Also does it on incoming calls when set to vibe only and then only sometimes.

[DaddyGoFast]

Bump. Any idea on updates on this yet?

[farazfastian]

Guys,

mine is MDA Vario III from Tmobile-UK. I'm having the same issue i.e. only on some of the email notifications it keeps dancing on office desk, everybody gets annoyed with this not just me. So could someone tell me if there's any solution to this? or should i send it back to TMobile?

Regards
Faraz

[Jens-]

No solution yet. If you can miss your device send it in.

[mikechannon]

Related thread
http://forum.xda-developers.com/showthread.php?t=389699

Mike