Replacement 750

[kn1564]

I have a warranty replacement Treo 750, the old one i have is running WM6 AT&T Leaked Rom........ The New One Is Running WM5.

My question is this, how do i downgrade my old one to WM5 Again. such as pull the wm5 rom off the new one to install on the old one so when i return it i don't catch any ATTitude saying i voided my warranty or something.

[kn1564]

do i even need to worry about having the WM6 rom on it?

[kn1564]

Ok i contacted palm trying to get the rom. no success. but if you see near the bottom. however i do disagree that you can't downgrade. so please people any input would be greatly appreciated. also the IT reason i was calling isn't a reality, however i was hoping i could wrangle the ROM out of them.

Allen>
Yes, it should be released in 1 month or less.


Here is the full Chat Log

user Ken has entered room

analyst Allen has entered room

Allen>
Hello Ken, Thank you for contacting Palm Technical Support. My name is Allen. How may I help you?

Allen>
Hello.

Ken>
hello

Ken>
i have a question

Allen>
Please let me know.

Ken>
recently i have gotten a Treo 750, my it guy was setting it up to sync with our exchange server,

Allen>
Okay.

Ken>
he asked me where i got it, i told him on ebay, he then informed me that it is running WM6 which is not correct yet and told me to contact you to find out about getting a downgrade back to the proper software

Ken>
he said he could install it he just needed the software

Ken>
so i am needing the wm5 software for an AT&T treo 750

Allen>
Correct me if I am wrong, you would like to downgrade the Windows OS version on the device, correct?

Ken>
yes i want to go back to wm5 i want my device to be proper

Ken>
the IT dept says wm6 is not supported yet

Allen>
First of all, this is strange as we did not release the Windows Mobile 6 out to the users yet, how could that possibly installed on the device.

Allen>
I am sure that the version which you have installed on the device may not be a certified one.

Allen>
Coudl you let me know the Carrier on the device?

Ken>
AT&T

Ken>
Windows Mobile 6 Pprofessional Build 17746.0.2.4

Allen>
I am sorry, I missed it above. I see you typed that before. However, I would like you to know that once you upgrade the OS version on the device, cannot be downgraded as it will be written on the ROM of the device.

Ken>
i have googled it, and it i see other people that have had this issue have corrected it by contacting palm support

Allen>
We cannot downgrade the version of Palm OS. However, I would like to inform you that the Palm Engineering team has studied the complete release of Windows Mobile 6 and the build for Treo 750 is being developed.

Allen>
The same is being forward to get approval from the vendors.

Ken>
i don't care about what is coming i just want my IT dept to be able to sync my phone with exchange

Ken>
they said they will not connect it running wm6

Allen>
When that version is released for the users(which is very soon), you can re-run the genuine upgrade on the device, that may help your IT guy to configure your device.

Allen>
What is the version of Exchange Server you have in your network?

Ken>
um

Ken>
i have no idea

Ken>
i don't do IT

Ken>
probably the latest

Ken>
our IT dept stays on the cutting edge

Allen>
Is that Exchange Server 5.5?

Ken>
let me call them

Ken>
hold on

Allen>
Please go ahead.

Allen>
No worries.

Ken>
2003

Ken>
with 2007 being deployed

Allen>
Exchange 2003 and 2007 servers are supported on Windows Mobile 6.

Ken>
i understand

Ken>
but they will not connect it

Ken>
because they want only supported devices

Ken>
and since you don't support wm6 yet

Ken>
they will not do it

Allen>
Our engineers have tested and it works in our labs. Mr. Ken, I will explain you about what's happening here.

Ken>
ok

Allen>
Before that, could you let me know what happens when you try to connect?

Ken>
nothing, my it department will not connect it

Ken>
IT policy prohibits it

Allen>
Okay. If that is a IT policy, then I am sorry, we will not be able to downgrade it. However, I would like you to know that Windows Mobile 6 upgrade will be release by us very soon, which will be then supported by us. That way, your IT department will also start supporting it.

Ken>
ok so if it is going to be soon, how soon will i be able to install a supported OS

Ken>
ball park ish

Ken>
1 month

Ken>
6 momths

Allen>
Yes, it should be released in 1 month or less.

Allen>
No, it will not go till 6 months. It is a huge update, It will be absolutlely free to give existing users a new experience of Windows OS 6.

Ken>
ok here is a question, can palm replace my device with one that is running the supported software?

Allen>
I am sure when we release the upgrade for the device, your IT department will also start support the Windows Mobile 6, that way you will be able to configure your device.

[kapster]

the link for it is out there. be patient someone must have the link saved. im sorry i did not save it myself.

[Mudshark517]

WM5 for Cingular/ATT

http://www.megaupload.com/?d=ZSV5WF2C