Problems with Windows Live Messenger on 3UK

[gareth824]

Just installed Windows Live Messenger on my Hermes with WM6 and when I try to sign in I get this message:

"There is a problem with the server. Please try again later"

I can log in using eBuddy. Is this a problem with WLM or is it 3UK?

Cheers


---
3 Mobile Broadband
No Landline, No Hassle.
www.3mobilebroadband.com
www.3mb.co.uk/forums

[Legogris]

I've got the same problem with my Trinity on swedish 3.
I just called their tech support, and according to them it should be working just fine...

[gjbird999]

I've had a call logged with Three for weeks now, and to be frank, their Indian call centre makes a chocolate teapot in the middle of a Sahara desert look like a positively sensible idea.

They keep coming back saying that they can’t help, because the TYTN II isn’t a “3G” phone (meaning a THREE BRANDED PHONE) (they don’t seem to understand the difference between “Three” and “3G”)

So, as a first off, (as this is the only reproducible easy error I’ve found so far), can I ask you to try going to www.zdnet.co.uk and see if you get a web page or and error. If you get the same error as me, which is “Request Error (Invalid Request)” then it will give me a bit more evidence to go and beat them up over again as H3G are ADAMANT that they do not block ports and don‘t monitor traffic, however, I believe they have a bluecoat proxy server monitoring everything, and they are notoriously easy to stuff up if you don’t know what you are doing with them.

Anyway, on to the Messenger problem…..

From my testing so far…….

Test 1
If you have even so much as a whiff of a Three SIM in the phone, it won’t connect to messenger over the Three Data connection OR over Active Sync.

If you connect it up over active sync or wireless with either the radio (i.e. phone) disabled, or without a Three SIM card, Messenger WILL connect using your alternative data connection (e.g. ADSL connection)

Conclusion - A Three SIM card some how stuff’s messenger (Seen a similar thread with a Vodafone SIM, but I don’t have one of those to test with).

Test 2
If you pop a T-Mobile or Orange SIM in the phone and perform the same tests, messenger is fine over either active sync, wireless or the Mobile operators data connection. Conclusion - This backups the previous conclusion that having a Three (H3G) SIM in there kills messenger.
(At this point, if anyone from marketing at T-Mobile or Orange is reading, if either of you will offer the same data mobile broadband data tariff (obviously in a working format) as Three on PAYG, we will ALL drop H3G quicker than that chocolate teapot will melt).

Test 3
Three are various custom versions of WindowsLive.cab knocking around and some of the earlier ones will actually connect (even with a Three SIM card installed) and actually work, however the Live Mail part then gets stuffed, as its not got all the features of the current Live, with the Push Mail, and the download options, but it does give a Conclusion that earlier Live messenger clients will connect.
The later ones (including Dutty’s ones) still fail to connect, so Dutty, if you are reading, and have any ideas, please feel free to chip in.

Test 4
MSN Mobile (NOT live version)
I found an earlier version of MSN Mobile, and this seems ok ish (i.e. messenger will connect, but again, you lose the nice push mail functionality)

Other Tests,
I’ve tried various combinations of various Radio and OS Rom’s and live.cab installs, without success.

Tests I’d like to try, but don’t have the hardware for
The one test I haven’t been able to try yet (and would like to) is seeing if messenger can be made to connect from a non Three device (i.e. my TYTN II, or your Hermes) whilst using a proper Three Connection.

i.e. Messenger on my TYTN II, going through Active Sync to a laptop, which in turn is connected to the Internet via a Three branded phone or USB Dongle. If That fails to connect, then it’s a fair conclusion that Three do in fact block ports, as the Dongle would be doing the connection. If it worked, then it would be fair to say that the actual SIM is causing the problem. Either Way, it would be really good solid evidence to go and get support to actually take notice.

Which would lead onto another Test, which is if there are any Three Users out there who it works, for, trying you SIM in either of our devices to prove if its some Three SIMS that are actually causing the problem.

(In techie speak, does anyone know if its possible from a SIM card to have a hosts file, or do port redirection ON THE SIM?)

I work up in London, so if by any chance, you are in that Area, please PM me, and maybe we can meet up to try and come up with ideas.

[Nomar]

Hi gjbird999,

well i have done a few tests as suggested by you:


www.zdnet.co.uk returns "Request Erroe (invalid_request)"

WiFi ON/phone function OFF/3UK sim in - MSN messenger fails to connect.

WiFi ON/3UK sim removed - MSN messenger connects successfully!

WiFi ON/phone function OFF/3UK sim back in - MSN messenger connects successfully!

WiFi off/phone function ON/3UK sim in - MSN messenger fails to connect.


i guess this kinda proves that 3UK is blocking the ports either by mistake or deliberately :( the thing is MSN Live can connect to my hotmail mailbox ok to check email etc, just won't connect to MSN messenger.

I have tried calling the 3UK customer service for some other problems before and lets just say that it was amuzing enough to try get them to understand the problem let alone sorting it....

i hope you can get somewhere with them! keep us posted please!

[moparman]

In a sweidish TyTn II forum we are alot of people that gets the error msg There is a problem with the server. Please try again later..

Its been like this for 3-4 weeks..

I have Tre and its still not working

[nybom]

I have a Swedish Tele2 business telephone subscription and i can connect to MSN Live without any problems. However I got a nag about 30 days trial when starting MSN Live the first time, isn't MSN Live for free?

Edit: Tele2 is the part of Comviq used mainly by business users...

[southeastblue]

I get the same message on 3UK, strange that a sim cardstops you from using MSN when your connected via wifi! :confused:

[Nomar]

I get the same message on 3UK, strange that a sim cardstops you from using MSN when your connected via wifi! :confused:

well i am not entirely sure about this because I did managed to connect after reinstalling the sim with the phone boot up without the phone function on, but if i just switch the phone function off then try connect with WiFi without rebooting the phone, it won't connect :(

using WiFi is not so much use for me because if i can access wifi, it would probably means i am at home already! I guess i can always use the webmsn but that kinda sucks...

[gjbird999]

Three tech support is on hold, and I'm back to M$ basing at the moment. But I'll try to get into the local 3 store and see what zdnet does on their "open access" 3g Cards that are totally unresticted

[dphiance]

hiya, just wanted to post up as im in the exact same boat, 3uk contract using my own htc hermes. having the exact same problems with live as has been described here. so good luck ! if you want any help with anything i'll be happy to help

[Lilhit82]

same problem in italy!!

[JPW]

Ive got live installed on schaps rom -

It seems MICROSOFT now want to charge me for using it - I keep getting a message saying I can use for 30 days trial period and then will have to BUY a pass to keep going.

Cmon ms Btards whats going on.

Anyone else getting this.

will think twice when upgrade time comes if it isnt free

Jon

[gjbird999]

After first emailing me back saying there were no problems, and was all my fault for not setting up the phone properly M$$$$$$$ admit there MIGHT be a problem their end (or at least with their crappy software)

Thank you for writing back to Windows Live Mobile Technical Support. This is Sheila and I understand that you are still unable to connect your HTC TyTn II device to Windows Live Messenger. I am sorry for the frustration and inconvenience.

****USERNAME****, this issue you have with Windows Live Messenger has been identified by the product team as high-priority and we want to assure you that we are working seriously on a fix for this problem. Due to the complexity of this matter we currently project weeks of testing for our engineers to resolve this issue. We understand the importance of this and we are doing everything within our means to correct the situation.

We cannot commit to a specific timeframe as to when the fix will be released. Please do bear with us regarding this matter and thank you very much for the patience you have shown. You may check with Windows Live Mobile from time to time for updates.

We appreciate your continued support as we strive to provide you with the highest quality service available. Thank you for using Windows Live Mobile.

Sincerely,
Sheila
Windows Live Mobile Technical Support

[skitty]

I'm also on 3UK. I was using windows live messenger fine on my E65 (not the crappy version they give you) up until about a month ago. and since switching to my hermes, I also haven't been able to use msn messenger.
i suspect its all down to 3UK.
i only say this because on my E65, no updates were installed, it just one day stopped working

[Nomar]

just want to make an update, my SPV M3100 on 3UK network is now able to connect to MSN again, I haven't changed any settings on the phone at all, so i guess it is either 3UK sorted out their porting issues or MS did... just glad it is working again!!

[dphiance]

As is mine :)