Windows Live Messenger: cannot connect to the server

[zooster]

Why do I get always this error message?? Either with wifi and 3G connex...

[Lilhit82]

me too...i don't know why!!

[sailer1983]

same problem here

cannot connect to server

[zooster]

Does anyone know the reason?

[amno1970]

In the last step of the login process, this error appears:

"Windows Live cannot connect temporaly. Perhaps you don't have the correct signal for data connections. Try to connect later or contact your service provider for further assistence".

(I have no problems connecting to the Internet)

Any idea?

HTC S300 Vodafone_ES (a.k.a. HTC Trinity) with FAMAN_4.02_ES
Windows Live 10.6.0032.3100

[Marcdu81]

Hi,same problem on my Kaiser : I understand that some provider lock proxy.For more info,look here (http://forum.xda-developers.com/showthread.php?t=347234)

[Stingray66]

I just logged into Windows Live Messenger -> no problem.
I synced my contacts, settings, e-mail -> no problem.

[Marcdu81]

live messenger works for my just one week,and after same message :

Problem with server,please try later.

http://img61.imageshack.us/img61/984/pccapture1tk9.jpg

[amno1970]

With my configuration:

- Windows Live Messenger from the Trinity refuses to connect (probably due to port blocking)

- Windows Live Messenger from a PC connected through the Trinty (using the same connection -with the same blocked ports-) works perfectly.

Does the WLM "Mobile" need more ports than the WLM "Desktop"???

Regards... Alfredo.

[Lilhit82]

With my configuration:

- Windows Live Messenger from the Trinity refuses to connect (probably due to port blocking)

- Windows Live Messenger from a PC connected through the Trinty (using the same connection -with the same blocked ports-) works perfectly.

Does the WLM "Mobile" need more ports than the WLM "Desktop"???

Regards... Alfredo.

It is an intelligent question...we can't sign in WLM because we have, for example, a router and we must open the port inside for the problem with router firewall.

[shaice]

Why do I get always this error message?? Either with wifi and 3G connex...

same here.
Italy, Vodafone or Wifi.

WTF!

s

[shaice]

I was thiking about server and proxy configuration: maybe there is a registry key to connect directly to MSN server without any proxy to bypass server limitation...

Other point: Anyone is using OZPocketPC messenger?

Thankyou in advance for your replies!

s

[zooster]

Do only italians have this issue??

[Mutttley]

Vidafone IT, same problem, unable to connect. :confused:

[amno1970]

I'm spanish and have this problem too.

I think that we all are people using cheap price plans that block some ports different than 80, 443, 110 and so on.

As WLM on the device tries to connect to 1863, it does not work.

Microsoft should update WLM Mobile to work with standards ports as they did with WLM Desktop.

Regards,
Alfredo

[zooster]

I'm spanish and have this problem too.

I think that we all are people using cheap price plans that block some ports different than 80, 443, 110 and so on.

As WLM on the device tries to connect to 1863, it does not work.

Microsoft should update WLM Mobile to work with standards ports as they did with WLM Desktop.

Regards,
Alfredo

But we all have this problem also using wifi.. so I don't think it's a matter of ports blocked by providers...

[ocram72]

But we all have this problem also using wifi.. so I don't think it's a matter of ports blocked by providers...


I agree with you

[sailer1983]

I agree with you

yes, you are right.

wifi doesn't work as well.

[idsk]

wlm mobile only uses 2 ports:
the 443 to login (normal)
and the 50001 for the communications (it seems to be ssl)
(CONNECT tcp.mws.mobile.live.com:50001)

the server "tcp.mws.mobile.live.com" and the port "50001" are stored in the registry "HKLM/Services/Windows Live/Platform/Transport/"

i already saw a connection in http.mws.mobile.live.com (maybe when tcp is unvailable) but i didn't remember the port used

[Slaxe]

guys, is there by any chance that you all installed SPB pocket plus 4, mobile shell 1.5 and phone suite? previously i installed these programs and i cant connect to WLM. now i hard reset, tested WLM and it connected. Installed SPB PP 3.2 and the WLM still working. didnt go any further.

[cicci]

Hy the same for me, HTC P3600 Lasagna KE, everythings was fine for 3 weeks than...
No any extra SW installed. just plain ROM, VO Italy mobile operator, and not working even with wifi connection.
Could pls somoene help us ?

[Black-Dragon]

Voici ma solution, du moins elle a fonctionné pour moi sur mon TOUCH.

http://www.planete-htc.com/index.php?mod=forum&ac=voir&cat=132&id=11169

Je suis pas bilingue du tout, alors si quelqu'un peu traduire pour tous le monde, je le remercie par avance.

[zooster]

English, we don't know french, only english, the official language of this forum.

[Lilhit82]

yes in english please!!

[amno1970]

I have tested WLM from the Trinity through WIFI and it works perfectly.

So I can confirm that my problem is a port blocking problem:

WLM in the Trinity needs some non-standard port that are blocked by my operator (Vodafone ES RealMail)

WLM in the desktop does not need these ports and can connect, even through the Trinity's connection (Vodafone ES RealMail)

Regards,
Alfredo

[andrebe]

same here.
Italy, Vodafone or Wifi.

WTF!

s

same also for me
Italy vodafone by gprs or wifi

[andrebe]

I have tested WLM from the Trinity through WIFI and it works perfectly.

So I can confirm that my problem is a port blocking problem:

WLM in the Trinity needs some non-standard port that are blocked by my operator (Vodafone ES RealMail)

WLM in the desktop does not need these ports and can connect, even through the Trinity's connection (Vodafone ES RealMail)

Regards,
Alfredo

which ports?
thanks

[amno1970]

I have heard about ports 1863 and 5001. However, I haven't personally tested it.

(What I call standard ports are as all of you may know 80 & 443)

Regards,
Alfredo

[bronson25]

Im facing the same problem .

How can i configure using WIFI ? Cause i try to click sign in , it automatically connect using my data plan . I dun wish to use that .

Anyone can teach me how to configure it using WIFI ?

Cause even using my data plan , also facing the same problem as you all .

Plsssssssssss help me with this .

Million thanks .:confused:

[andrebe]

Here the mail received by Microsoft support

Gentile Andrea,
Grazie per aver contattato il servizio Clienti Windows Live Mobile.
Sono Kasia e sono davvero spiacente per tutti i problemi che stai riscontrando in Windows Live Mobile.
Volevo gentilmente assicurarti che il nostro Team Specializzato sta lavorando
incessantemente per risolvere il problema che hai segnalato.
Il sito dei servizi Windows Live Mobile non sara' disponibile per un certo periodo di tempo, a causa di interventi di manutenzione.
Si tratta di una circostanza eccezionale.
Purtroppo non possiamo precisarti il tempo entro il quale lo risolvera'.
Ti ringrazio per la tua pazienza e collaborazione e
rimango a disposizione per qualsiasi ulteriore informazione o necessita' di
chiarimento.
I nostri cordiali saluti
Kasia
Servizio Clienti Windows Live Mobile


Transation:
Dear Andrew,
Thank you for contacting the customer service Windows Live Mobile.
I'm Kasia and I'm really sorry for all the problems you are experiencing in Windows Live Mobile.
I kindly assured that our team is working to resolve the problem that you reported.
The site of Windows Live Mobile services will not be available for a certain period of time, to maintenance.
This is an exceptional circumstance.
Unfortunately, we can not tell you the time within which it will take on again.
I thank you for your patience and cooperation and
I remain at your disposal for any further information or need to
Clarification.
Our cordial greetings
Kasia
Customer Service Windows Live Mobile

[zooster]

Here the mail received by Microsoft support

Gentile Andrea,
Grazie per aver contattato il servizio Clienti Windows Live Mobile.
Sono Kasia e sono davvero spiacente per tutti i problemi che stai riscontrando in Windows Live Mobile.
Volevo gentilmente assicurarti che il nostro Team Specializzato sta lavorando
incessantemente per risolvere il problema che hai segnalato.
Il sito dei servizi Windows Live Mobile non sara' disponibile per un certo periodo di tempo, a causa di interventi di manutenzione.
Si tratta di una circostanza eccezionale.
Purtroppo non possiamo precisarti il tempo entro il quale lo risolvera'.
Ti ringrazio per la tua pazienza e collaborazione e
rimango a disposizione per qualsiasi ulteriore informazione o necessita' di
chiarimento.
I nostri cordiali saluti
Kasia
Servizio Clienti Windows Live Mobile


Transation:
Dear Andrew,
Thank you for contacting the customer service Windows Live Mobile.
I'm Kasia and I'm really sorry for all the problems you are experiencing in Windows Live Mobile.
I kindly assured that our team is working to resolve the problem that you reported.
The site of Windows Live Mobile services will not be available for a certain period of time, to maintenance.
This is an exceptional circumstance.
Unfortunately, we can not tell you the time within which it will take on again.
I thank you for your patience and cooperation and
I remain at your disposal for any further information or need to
Clarification.
Our cordial greetings
Kasia
Customer Service Windows Live Mobile
So it doesn't depend on the trinity, it's just a problem of Microsoft and its servers? And if it's true, why then someone is able to connect and others not?

[Lilhit82]

probably this is a microsoft problem...i had listen in this or another forum that microsoft and all telephone companies are making an particulan windows live messenger, for vodafone, wind, ecc...but i don't know if is true!

[zooster]

probably this is a microsoft problem...i had listen in this or another forum that microsoft and all telephone companies are making an particulan windows live messenger, for vodafone, wind, ecc...but i don't know if is true!

And for those who have a normal windows mobile 6 without telephone module and only wifi? Shouldn't be a "no customized" version of mobil msn??

[Lilhit82]

no i have a pocket pc phone edition HTC Tytn), i have the same type of WLM...go to that link but is an italian web page!

Here!! (http://www.mobileblog.it/post/3963/vodafone-e-microsoft-insieme-per-live-messenger-mobile)

[cicci]

I work for VO Italy and i have no ear anything regurding a customized WLM

[Lilhit82]

I work for VO Italy and i have no ear anything regurding a customized WLM

Good...but the problem remain!! :o

[maury71]

This version is ok ;-)

http://rapidshare.com/files/78504378/WindowsLive_Messenger_PPC.rar

maury

[zooster]

This version is ok ;-)

http://rapidshare.com/files/78504378/WindowsLive_Messenger_PPC.rar

maury

What build is this?

[tazzmain]

This version is ok ;-)

http://rapidshare.com/files/78504378/WindowsLive_Messenger_PPC.rar

maury

great job bro :)

[g27]

please any french version working *
thanks !

[zooster]

Does it really work? What version is this linked one? An older one?

[g27]

j just install it YES IT WORK

[Johnston411]

j just install it YES IT WORK

No it doesn't.

Well not for me anyway.

Strangely enough i have not had problems when send/receiving email on wi-fi only through w'n'w on all versions i've tried since problem arose.

Still Once signed into wlm i can sync email with the options in live.

Very odd indeed and quite annoying.

[zooster]

Version build please...?

[Johnston411]

Version build please...?


I cant find it and in the remove programs screen it just says windows live.

If there is a wat to tell other than the installed name i'll look?

[boonie2]

Here is a Dutch forum. Vodafone NL users are reporting the same problem.

http://gathering.tweakers.net/forum/list_messages/1265243/1

Did your problems start around 6 december and did it get realy bad around 13th?

Dutch people are reporting that wifi only works when the sim is removed. Also reports of working connection after first connecting via wifi and then placing sim back.

[zooster]

Partially solved :)

To make it work you have to disable the telephone, and to log in by wifi without the telephone module, deselected in the comm manager, after you log in you can reactivate the telephone.

[pelotas80]

I have a solution...

Try to disable the telephone module.
restart device.
now after rebooting the device is all ofline.
Activated wi fi.
log in in messenger.

If at this point without problems, Launching the network wizard ed re-configure with your mobile operetor.

bella..

[Marcdu81]

Hi,i've already done this method but after 3 or 4 soft reset,the problem appears again.

[zooster]

It doesn't work anylonger....
But it's strange that microsoft portrait works prefectly with WLM contacts... it's possible to chat and stuff no problam at all...

[Lilhit82]

Trying to disable the telephone module and than sign in WLM program works but with telephone module not works..

[boonie2]

Guys,

How are things in Italy? In NL it is working again since this morning. M$ has fixed it.

Boonie

[tr72]

j'avais le même problème de connexion avec messenger mobile. Je l'ai résolu en reconfigurant le compte en wifi mais avec la connexion téléphonique coupée pour ne pas mélanger edge/3G et wifi.
Depuis je n'ai plus de problème quelque soit mon mode de connexion:)

[Lilhit82]

Sorry but i don't understand french!! ;)
In italy if try to connect when i have a telephone mode i can't loggin...but with fly mode is ok!

[gjbird999]

After first emailing me back saying there were no problems, and was all my fault for not setting up the phone properly M$$$$$$$ admit there MIGHT be a problem their end (or at least with their crappy software)

Thank you for writing back to Windows Live Mobile Technical Support. This is Sheila and I understand that you are still unable to connect your HTC TyTn II device to Windows Live Messenger. I am sorry for the frustration and inconvenience.

****USERNAME****, this issue you have with Windows Live Messenger has been identified by the product team as high-priority and we want to assure you that we are working seriously on a fix for this problem. Due to the complexity of this matter we currently project weeks of testing for our engineers to resolve this issue. We understand the importance of this and we are doing everything within our means to correct the situation.

We cannot commit to a specific timeframe as to when the fix will be released. Please do bear with us regarding this matter and thank you very much for the patience you have shown. You may check with Windows Live Mobile from time to time for updates.

We appreciate your continued support as we strive to provide you with the highest quality service available. Thank you for using Windows Live Mobile.

Sincerely,
Sheila
Windows Live Mobile Technical Support

[filjoa]

hi
I have an trange problem... in my home I connect messenger with WIFI(Weap2) and this work fine but on my scool I don't have messenger,
on last versio of SO I don't have internet explorer because proxy settings but with new version mary 3.5.2 all work fine in conections but messenger not...
some one can help me to solve that?

[boonie2]

M$$$$$$$ admit there MIGHT be a problem their end


Guys,

Some inside info has reached me. There is an upgrade going on right now. It should be finished by tomorrow morning (europe).

So when you get out of your bed tuesday, first test you WLM ;) and let us know how it goes.

Boonie

[zooster]

Guys,

Some inside info has reached me. There is an upgrade going on right now. It should be finished by tomorrow morning (europe).

So when you get out of your bed tuesday, first test you WLM ;) and let us know how it goes.

Boonie
Yes, unbelievable, it works! I hope it'll last, and not just for some day :)

[filjoa]

Hi

where you download this?

[filjoa]

Hi

I try download from "HTC e-club" the update for live messenger but for P3600 I don't have fix file :S

some one can tell me where I can find this file?

regards

[gatto79]

Yes, unbelievable, it works! I hope it'll last, and not just for some day :)

i have the same problem can you tell me which update did you install

[xda-kungfu]

I'm using the Java version of Messenger over 3g network three.co.uk
Using cabs found here
http://forum.xda-developers.com/showthread.php?t=436306
There is a version N95 (WM6) here
http://forum.xda-developers.com/showthread.php?t=366197
It was working one minute and then I was getting the message about not being able to connect to the service for reason bla bla bla.
After trying various things I found a couple of "how did that happen!" configurations.
One: The time was incorrectly set – not sure if this had any impact or not but corrected it anyway
Two: In Menu -> Actions -> Security the "Net access" was set to "Never Allow" – this was changed to "Ask" which appeared to cure the issue.
There seems to be various reasons for IM not working so this won’t be a general fix for everyone but I hope it helps at least one