uk availability

[bencassie]

Why is the polaris available in europe, yet no sign of it in the UK?

most annoying

[Rudegar]

http://www.expansys.com/p.aspx?i=159617

[Abbsta]

Why is the polaris available in europe, yet no sign of it in the UK?

most annoying

Seconded.

http://www.expansys.com/p.aspx?i=159617

You got me there for a µsecond.

http://www.expansys.com/p.aspx?i=159608

[Jim Chapman]

It seems that On The Go Solutions are happy to ship to the UK, and they just told me they have a large batch of Cruises that are expected to clear customs tomorrow. I've ordered one - and with Fedex International Express delivery it should, if all goes well, be with me some time next week.
I'll be letting you know whether all goes well.
Jim

[bencassie]

how much of a pain is it to fill out the international order form?

how did you send them the pdf ?

[Jim Chapman]

Filling in the International Order Form was not especially tedious:
1) Download as PDF.
2) Open the file, Edit->SelectAll, Edit->Copy
3) Open MS Word, Edit->Paste, then tidy up the formatting a bit
4) Paste in images of the various things they wanted images of (passport back page, credit card, signature)
5) Email the document back to them. Had to mess with the image sizes a bit, as their email gateway rejects anything bigger than 3 Mbytes.

All in all, it's probably easier to print the document, fill it in and fax it back to them - but as it happened I did not have a photocopier and a fax conveniently nearby yesterday evening.

I will let you know what happens next (and here's hoping that what happens next is the prompt arrival of a shiny new Cruise!)

Jim

[bencassie]

thanks for the prompt response!

[Jim Chapman]

On The Go Solutions have just dispatched 'my' Cruise via Fedex to the UK.

Usual next step should be that I get a call from the local FedEx office at UK customs, asking for a duty/VAT payment (which can be paid by credit/debit card over the phone).

I've never really understood how they figure out the duty - it seems to depend on whether they decide the goods are stationery, electric equipment, computers, agricultural machinery, ... . Personally I think the Cruise is lovely enough to qualify as a 'work of art', but I don't suppose the Customs people will agree. Anyhow, I expect to end up having to pay about 20% (17.5% VAT and 2.5% duty).

Jim

[Jim Chapman]

It has arrived - so I can confirm that getting On The Go to ship to the UK seems to work just fine.

Jim

[Abbsta]

Nice. So all n all how much was it? did you get a call from customs or..?

cheers.

[bencassie]

i see onthego have bumped the price up now :(

At $879 i dont think its worth it

[butzchan]

I think that the price was $749 or $769 just a few days ago. :eek:

[tomres]

Hi everyone and happy new year!

I think we just have to be patient. As everybody on this forum, I cannot wait to get this baby, but I will hold fire for another 3-4 weeks.
I contacted O2 and Orange regarding availability. Orange are looking early Feb, but will have more info next week. O2 will have stock middle of Jan, so if you're not desperate, the future is orange... or blue... or even purple? :)

Cheers

[Abbsta]

The networks are, probably, delaying its release which is annoying for me.

[turcomora]

Wow I cant believe that onthegosolutions would do that but it is true. Talk about price gauging. There is no way people are going to pay nearly $900 dollars when you can just wait two or three weeks and get it for under $700.

[Jim Chapman]

Happy to say, I placed my order when On The Go were still showing $749 on their web-site, and they have hono[u]red that price. $879 does look pretty steep! Oh the joys of capitalism :) !

Anyhow, the whole process of getting the thing into the UK went pretty smoothly (note: it's a good idea to phone FedEx once they've collected the package, and make sure they have a contact phone number. If they don't have a number to call you on, then the package will just sit waiting in customs until you call them).

The Cruise they sent me has a silver fascia/button panel. It looks pretty smart.

I have just been trying out HSDPA connectivity, and got 382 kbit/sec (on T-Mobile, in central London). The combination of Google Maps and in-built GPS is also good (particularly if your sense of direction is as poor as mine!).

Jim

[JulianL]

Has anyone spoken to T-Mobile? I know they re-branded the HTC 3300 so maybe the Polaris is one they'll pick up too. I just also looked at their UK web site and under the "Coming Soon" section it mentions: "T-Mobile Touch Plus - This great touch-screen phone allows for intuitive browsing through messages, emails and music. - Expected January - on: Pay monthly". No picture so difficult to tell if it is the Touch Cruise although it sounds like it could well be.

I also noticed a few sites (e.g. expansys) now quoting Jan 18 as the availability date for the generic HTC unit so I'm hoping that I'll be able to have one in my hands within 3 weeks although if T-Mobile are also releasing it in January then I might do some arithmetic and see if I want to upgrade to a monthly contract and get the phone that way.

T-Mobile did cripple the 3300 didn't they by disabling WiFi on the UK model? Let's hope they're not stupid enough to do that again if they are picking up the Polaris.

- Julian

[Jim Chapman]

I spoke a little while ago to a guy in the T-Mobile shop in Oxford Street (London), who generally knows what's what with the T-Mobile range. He told me that the T-Mobile MDA Touch Plus is the HTC Touch Dual. He wasn't aware of any near-term plan to provide the Cruise as a T-Mobile branded handset.

So at that point I opted to take the cash alternative rather than a 'free' handset - and spent the cash on buying the phone of my dreams :) .

Jim

[turcomora]

Touch Cruise availabe next week.

http://www.coolsmartphone.com/news3771.html

[JulianL]

I have Firefox tabs permanently open on most of the UK supplier's Touch Cruise (TC) pages and I refresh them occassionally. I just saw that Expansys and PowerUpMobile changed their stock-due dates from 18th Jan to 21st Jan.

It's also interesting because, for anyone who doesn't know, there's another thread running here (entitled "Angry against HTC") that is reporting a delay until week 9 on HTC TC shipments. I assume that Expansys and PowerUpMobile changed their stock-due dates because of updated info from HTC (why else would they change the dates?) so it's interesting that they only did a 3 day slip and not all the way back to week 9.

I'm not sure what all this means but I just thought I'd report it.

- Julian

[turcomora]

I have Firefox tabs permanently open on most of the UK supplier's Touch Cruise (TC) pages and I refresh them occassionally. I just saw that Expansys and PowerUpMobile changed their stock-due dates from 18th Jan to 21st Jan.

It's also interesting because, for anyone who doesn't know, there's another thread running here (entitled "Angry against HTC") that is reporting a delay until week 9 on HTC TC shipments. I assume that Expansys and PowerUpMobile changed their stock-due dates because of updated info from HTC (why else would they change the dates?) so it's interesting that they only did a 3 day slip and not all the way back to week 9.

I'm not sure what all this means but I just thought I'd report it.

- Julian

Julian,

Thats a good sign that it only got pushed back one business day. January is looking pretty solid as far as dates.

[aameerp]

sorry to say i'm pretty sure the htc touch dual, and not the polaris (touch cruise) is the t-mobile touch plus.the picture on the t-mobile website gives it away.
http://www.t-mobile.co.uk/shop/mobile-phones/coming-soon/

[reyjabs]

I have Firefox tabs permanently open on most of the UK supplier's Touch Cruise (TC) pages and I refresh them occassionally. I just saw that Expansys and PowerUpMobile changed their stock-due dates from 18th Jan to 21st Jan.

It's also interesting because, for anyone who doesn't know, there's another thread running here (entitled "Angry against HTC") that is reporting a delay until week 9 on HTC TC shipments. I assume that Expansys and PowerUpMobile changed their stock-due dates because of updated info from HTC (why else would they change the dates?) so it's interesting that they only did a 3 day slip and not all the way back to week 9.

I'm not sure what all this means but I just thought I'd report it.

- Julian

I you have noticed, 18th of January 2008 is Friday and that's when the stocks are expected to arrive. They can only start delivering orders on the 21st which is monday. Make sense to me.:D

[turcomora]

I you have noticed, 18th of January 2008 is Friday and that's when the stocks are expected to arrive. They can only start delivering orders on the 21st which is monday. Make sense to me.:D

Exactly:) Have faith.

[nc35]

Hi All

I think stocks are coming to the distributors on Monday 14th...

May be a few days before they send to the online shops etc

But can't wait till 15th/16th :)

[turcomora]

Hi All

I think stocks are coming to the distributors on Monday 14th...

May be a few days before they send to the online shops etc

But can't wait till 15th/16th :)

Supposidly HTC has started or will be next week shipping devices to major distribution channels. I am keeping fingers crossed for delivery before Feb 1.

[reyjabs]

Supposidly HTC has started or will be next week shipping devices to major distribution channels. I am keeping fingers crossed for delivery before Feb 1.

Confirmed over the phone 0845 2222 786. :)

Stocks will be released tomorrow from Customs and pre-order dispatch will commence on Friday, 11th of January 2008. Cheers guys! The wait is now over.

http://www.in2mobiles.co.uk/htc-touc...se-p30853.html (http://www.in2mobiles.co.uk/htc-touch-cruise-p30853.html)

but, wait!

What's this?

http://pdadb.net/img/meizu_m8_minione.jpg (http://pdadb.net/index.php?m=specs&id=987)

and this,

http://www.techcrunch.com/wp-content/gphone.png (http://www.youtube.com/watch?v=1FJHYqE0RDg)

Now, i'm having second thoughts.:rolleyes:

[RaptorRVL]

Will probably take some time before those devices arrive. And well.. it's the downside of the technology market, it feels like everytime you buy something it's already old and obsolete :D. There is always something better just waiting around the corner! :D

[reyjabs]

Will probably take some time before those devices arrive. And well.. it's the downside of the technology market, it feels like everytime you buy something it's already old and obsolete :D. There is always something better just waiting around the corner! :D

Not quite long, I guess. The first one is slated to be released by February this year and the second one is between Q2 and Q3 this year(I hope) so, hanging on a minute longer wouldn't really hurt that much. Ain't it? :)

[RaptorRVL]

Well as far for the Meizu, they had no working prototype for CES (read here: http://www.meizume.com/meizu-news/4893-meizu-ces-2008-no-working-m8-prototype.html).
And will probably show a prototype in march at CeBIT. So you can forget february for sure and will probably take quite longer than march as well.

Not much is known about the android as well. Q2 or Q3? And they are working with HTC right? Q1 or Q2 in 2009 then lol :D

[reyjabs]

Well as far for the Meizu, they had no working prototype for CES (read here: http://www.meizume.com/meizu-news/4893-meizu-ces-2008-no-working-m8-prototype.html).
And will probably show a prototype in march at CeBIT. So you can forget february for sure and will probably take quite longer than march as well.

Not much is known about the android as well. Q2 or Q3? And they are working with HTC right? Q1 or Q2 in 2009 then lol

This is a working meizu (Japanese Version). What jack hasn't told you is that he's talking about the universal(English) Version whose patent application is still under court procedures.

http://www.meizu.com/bbs/UploadFile/2007-12/2007122415391467594.jpg

http://www.meizu.com/bbs/UploadFile/2007-12/2007122415393163254.jpg

http://www.chinameizu.com/upimg/allimg/071227/2226380.jpg

Still in doubt?:rolleyes:

[Abbsta]

Spoke to Expansys earlier and the guy only had the same time frame 18/21 Jan and that they are expecting 1400 of them!

[reyjabs]

Spoke to Expansys earlier and the guy only had the same time frame 18/21 Jan and that they are expecting 1400 of them!

Confirmed over the phone 0845 2222 786. :)

Stocks will be released tomorrow from Customs and pre-order dispatch will commence on Friday, 11th of January 2008. Cheers guys! The wait is now over.

http://www.in2mobiles.co.uk/htc-touc...se-p30853.html

It's earlier and even cheaper than expansys

[Abbsta]

It's earlier and even cheaper than expansys

I would've thought Expansys would get it pronto also. Anyway, we'll see in the next few days.

[karlth]

Expansys has gone from the 18th -> 21. -> 22. and now estimated in 10 days. I doubt the product has cleared customs yet.

I've placed an order but If there is another delay I'll probably cancel. :o

[JulianL]

Does anyone know any details of the HTC UK distribution model? I think I've guessed it from my conversation earlier this week with someone at in2mobiles.co.uk but if anyone can confirm, deny or add extra detail then I'd be interested.

I called in2mobiles.co.uk (and posted my findings earlier in this thread) primarily to ask about whether the devices they supply are directly from HTC and, in particular, whether their devices come with the full HTC UK 2-year warranty (they do). I rather warmed to the person I was talking to because, rather than just give me the easy answer ("yes") she actually told me the correct answer which is that they don't buy directly from HTC, they get their stock from one of the two authorised UK master distributors who are responsible for all official HTC imports into the country. I had already referenced devicewire.co.uk in my conversation because they do a good job of explicitly mentioning the 2-year guarantee on the product description and the woman at in2mobiles told me that Devicewire get their stock from the same disti as in2mobiles do.

So I think the distribution model in the UK is that there are two master distributors and the web retailers like expansys, devicewire, clove, in2mobiles etc get their stock from one or both of these master distis. What this might well mean in practice is that, once the units clear customs, they might first go to the master distis before then being shipped on to the retail channels so there will be few days delay before the web resellers are actually fulfilling orders.

If anyone knows the names of the master distis then I'd be interested just out of curiosity.

By the way, this is an area I know quite a lot about. I've worked for various IT supplier companies responsible for product sales and/or marketing and have dealt in depth with one, two, and sometimes even three tier distribution channels for about 12 years.

- Julian

P.S. I suspect the above is all only HTC own-unit sales. Re-branded units (e.g. the O2 XDA Orbit 2) may well be single tier direct from HTC to O2.

[bencassie]

Just had a chat with in2mobiles, they wont be getting stock now until at least next friday (18th).

Why's the UK so messed up, and everywhere else fully stocked?

[JulianL]

Just had a chat with in2mobiles, they wont be getting stock now until at least next friday (18th).

Why's the UK so messed up, and everywhere else fully stocked?

Yeah, it's frustrating, but personally I suspect that the 18th-21st Jan figure, which quite a few of the sites have been quoting for a couple of weeks now, is the reliable one and the rumours of Jan 11th-14th were maybe optimistic. The trouble is that we have different people here calling different resellers and then probably talking to different people at those resellers so there is huge opportunity for information given to us to just be plain wrong in some cases.

I suspect by now that if we could find a totally reliable source (i.e. someone who isn't going to potentially tell a customer what they want to hear to get a pre-order on their site; I'm not saying that is what is happening when resellers quote earlier dates but the cynical side of me at least acknowledges that this could be a motive for exagerating a few days as to stock availability) then, if the Jan 18 date is correct, it should really be pretty solid now because I assume these things are in cargo containers from the far east and so will literally be on a ship en-route right now. Weather can change things by a few days I suppose but I don't see what other variables there are at this point. Certainly manufacturing issues aren't in the equation because units expected Jan 18-22 have certainly cleared the production line and testing by now.

My big fear was that the first batch coming into the UK would be insufficient to meet demand; it still might be but the report of 1400 for Expansys is encouraging.

- Julian

[turcomora]

Yeah, it's frustrating, but personally I suspect that the 18th-21st Jan figure, which quite a few of the sites have been quoting for a couple of weeks now, is the reliable one and the rumours of Jan 11th-14th were maybe optimistic. The trouble is that we have different people here calling different resellers and then probably talking to different people at those resellers so there is huge opportunity for information given to us to just be plain wrong in some cases.

I suspect by now that if we could find a totally reliable source (i.e. someone who isn't going to potentially tell a customer what they want to hear to get a pre-order on their site; I'm not saying that is what is happening when resellers quote earlier dates but the cynical side of me at least acknowledges that this could be a motive for exagerating a few days as to stock availability) then, if the Jan 18 date is correct, it should really be pretty solid now because I assume these things are in cargo containers from the far east and so will literally be on a ship en-route right now. Weather can change things by a few days I suppose but I don't see what other variables there are at this point. Certainly manufacturing issues aren't in the equation because units expected Jan 18-22 have certainly cleared the production line and testing by now.

My big fear was that the first batch coming into the UK would be insufficient to meet demand; it still might be but the report of 1400 for Expansys is encouraging.

- Julian


Expansys is our best shot for before Feb 1 delivery date of UK TC. I speak to them everyday and they can not guaruntee anything but no delays have been reported.

[karlth]

Expansys is our best shot for before Feb 1 delivery date of UK TC. I speak to them everyday and they can not guaruntee anything but no delays have been reported.

Considering that Expansys have delayed the product 4 times since their first estimate I wouldn't bet on it. :)

Anyways still hoping, 9 days til shipping now being reported.

[Abbsta]

Considering that Expansys have delayed the product 4 times since their first estimate I wouldn't bet on it. :)


You can't blame them for that though. All other UK retailers were the same.

[karlth]

You can't blame them for that though. All other UK retailers were the same.


I'm not blaming them, just saying that the estimates haven't been accurate.

[karlth]

Well Expansys have pushed back their estimate, for the 5th time. Is it a new record?

So now they are expecting stock on the 30th of January. The odds of that actually happening are probably hovering around 10%.

[dr_s]

:mad: Expansys now showing expected 9th FEB .......:mad::mad::mad:
Unblievable !!! I don't think we are going to get TC in UK.

[bencassie]

im beginning to think its a conspiracy

[Abbsta]

Gutted

:mad:

[Top Mario]

If the delay is because they are modifying or making better (software issues) then let it be late. Because some places (countries) already have it, then, what is the problem?

[turcomora]

I have finally decided to bite the bullet and order from onthegosolutions.com instead of expansys. I guess it is worth paying $100+ bucks more and get the device next week. Confirmed second batch of TC's en route and expected to start shipping on Monday 21.They do ship to the UK if anyone is interested.

[JulianL]

I just spoke to Expansys (I needed to call them about another item I'm waiting for). I asked about the Touch Cruise delays. For what it's worth, the guy told me that the issue was that HTC were having trouble manufacturing in sufficient volume to meet demand and that they were delaying the ship date until they had sufficient volume to fulfill all orders. He didn't say anything about any product issues.

Personally I find the insufficent number of units scenario a bit unlikely, if they have some manufactured units available then surely their finance people will be telling them that it's better to sell what they have and deliver more when possible rather than sit on unsold inventory.

I suppose one possibility is that limited stock will start trickling through next week but that Expansys already have more pre-orders than they can fulfill with the first batch of stock so they've updated the site to give people placing a new order a more realistic expectation of delivery but, if this was the case, then surely the guy would have told me this because it's a more positive message, at least to my ears.

Anyway, I suspect most of the above is worthless (especially my speculation) but, in the spirit of community, I thought I might as well post it.

- Julian

[rhov23]

In Norway we got the TC yesterday in some stores, and the rest will be in stores 21/1. Strange that this isn't the case in the rest of europe.

[JulianL]

I went into Inkino (a store in London's Tottenham Court Road) yesterday where they had a Touch Cruise to play with. As of 18:00 yesterday when I talked to them they were still expecting a small number of units to arrive on Saturday (19 Jan).

One thing that might explain some of the confusion regarding some sites showing stock on 18th (Friday) and some showing 21st (Monday) is that apparently these first using are coming in by plane and the Friday date is the day the plane itself actually lands so for most of the big internet players they still need the couriers to get them from Heathrow to their warehouse hence I believe that, for those resellers that are getting some of the first allocation, 21st is probably a more realistic date.

This does make me think that, assuming what Inkino people told me is accurate, then maybe what the Expansys guy told me yesterday on the phone is also correct and the evidence does seem to be mounting that some UK units are landing at Heathrow tomorrow (Friday) but in very limited quantities, possibly in Expansys's case only enough to fulfill some of their pre-order list so, if they have a backlog already hat they know they can't fulfill with the initial delivery, they set the availability date back to when they expect the next batch to come in.

It's mostly guess work but I've built a story that to me makes sense and explains everything we've been hearing and seeing regarding delivery.

- Julian

[karlth]

Thanks for the info.

[JulianL]

Two updates (one good, one bad) from my refresh of the 6 Firefox tabs I have permanently open to various UK reseller's Touch Cruise pages:

1) www.powerupmobile.com have slipped their date from 21 Jan back to 7 Feb (bad!). This is now, at least at the time of writing this, consistent with the availability date on the often-changing Expansys page.

2) www.clove.co.uk have updated their availability estimate from "Stock expected in January" to "First stock due next week". This sounds more specific so I assume they heard some news from HTC that they are at least getting some of the first batch due to touch down in Heathrow tomorrow (Friday). I take this as good news as possibly more confirmation that a plane really is landing tomorrow with at least some units.

- Julian

[JulianL]

Thanks for the info.

You're welcome! I'm glad at least some people are finding it useful.

I'm hurting so badly from not having any smartphone and the Inkino people seemed pretty genuine and clued up when I visited yesterday, so I couldn't stand it anymore and put a deposit down to get myself on their preorder list. If all goes to plan then I hope to be jumping on a tube on Saturday morning to go and pick up my device.

I'll post a status update, which I hope will be an "I got it" message, on Saturday.

- Julian

[Abbsta]

Cheers for the info Julian. I was going to pop in on Saturday but I'll wait for your response if you are going anyway.

[Abbsta]

http://www.devicewire.co.uk/HTC-Touch-Cruise

I better cancel my other order quick.

GO!

[bencassie]

whoop whoop!

order placed!

[Abbsta]

whoop whoop!

order placed!

Order placed. Roll on Friday!!

[tomres]

TC is in stock ! Confirmed by phone to devicewire just now !!! Better be quick :):):)

[martint235]

Yep Devicewire currently have 173 in stock! One of which is mine as I ordered in October! Yippee finally!:):D

[hawk eye tim]

Just emailed Powerupmobile.com to cancel my order so i can order from devicewire but powerupmobile then phoned to say they have limited stock in today and i should recive it tomorrow and at £370 its one of the cheapest around i think.

C'mon bring it on:)

[xrrkrrkx]

WOOO HOOO

Devicewire does have them, they said 2 days to Sweden!

o how wonderful it is!

[be_vigilant]

I have had a preorder with handtec since december. They took the full amount from my account the day I placed the pre-order. Not had 1 email from them at all letting me know when to expect it. Their customer service is terrible and I would NEVER order from them again

HOW CRAP IS THAT!!!!

I have now cancelled that order and expect a FULL refund ASAP.

I have have also since ordered from devicewire and should get it sat

w00t

GOODBYE OLD CRAPPY tytn!!

[xrrkrrkx]

i had the same thing with expansys. i had it ordered since december and they kept pushing the daters on me, with no apologies, but they sure didnt have a thank you in store for me for holding onto my 6000 SEK.....

no answers to questions, kept pushing dates, i will never buy from them again.

I demanded a full refund from them.

[wywywywy]

Is it just me, or has Expansys UK increased the price AGAIN?

[Abbsta]

Is it just me, or has Expansys UK increased the price AGAIN?

They have mate. I had an back order with them at a cheaper price but I cancelled it just now.

[finesse]

Yep Devicewire currently have 173 in stock! One of which is mine as I ordered in October! Yippee finally!:):D

94 Currently In Stock:eek:

[karlth]

94 Currently In Stock:eek:

It was 115 only 30 minutes ago when I ordered mine.

[finesse]

It was 115 only 30 minutes ago when I ordered mine.

Really want to order now but cannot justify 389 quid on a phone.

Hmmm I wonder when T-mobile going to release this....:rolleyes:

[yallow]

When I was on devicewire in the morning there were 229 of them, now there are only 86 left.
My respect to devicewire!!! =)

PS: One of them is mine!!! =)

[dr_s]

Wowwwwww.... finally. Only 86 in stock though. I am just wondering whether Devicewire has got it from HTC directly or have tahy got it from a third party in Eruope where HTC is already available. Only because, I hope this is a bug-free first shipment and not the otherway round. Is it only in colour as its shown on devicewire's site? With silver faceplate for button area and silver scroll wheel. Hope it was darker at the bottom part as well. Don't know whether there going to be a darker version later at other UK suppliers later ..... ohhhhh so confused, to order or not to order and wait for colour confirmation, but then its going to be weekend and can't really wait to put kaiser up on ebay and get hold of the CRUISE .... :D

[Abbsta]

When I first posted the news, they had over 200. Who knows how many they sold before that. But they did come in today.

About colour, from what I know, it's black/gray in Europe and probably the States also (for the time being at least).

[devicewire.com]

Hi Guys,

Hope it's ok i'm posting here.

I work for devicewire and am really pleased you guys are visiting our site.

Just to clear up a few questions that have been posted.

1) Device Color:
The image shown on devicewire is the correct imagery. Darker screen surround with lighter buttons. From what we have been told this is the only version available.
2) UK Stock
We source all our HTC products from HTC Direct in Taiwan. Our parent company is one of only 2 official HTC Distributors in the UK. We never offer 'grey' stock.
3) Warranty
We do offer the HTC 2 year warranty (due to point 2).

If you have any further questions, feel free to ask and I'll do my best to answer them.

Danny

[retrospek]

Hi Guys,

Hope it's ok i'm posting here.

I work for devicewire and am really pleased you guys are visiting our site.

Just to clear up a few questions that have been posted.

1) Device Color:
The image shown on devicewire is the correct imagery. Darker screen surround with lighter buttons. From what we have been told this is the only version available.
2) UK Stock
We source all our HTC products from HTC Direct in Taiwan. Our parent company is one of only 2 official HTC Distributors in the UK. We never offer 'grey' stock.
3) Warranty
We do offer the HTC 2 year warranty (due to point 2).

If you have any further questions, feel free to ask and I'll do my best to answer them.

Danny

Hi Danny,

Great to see you on this forum..

One question I have is how to track the order once it has been shipped when no tracking number is provided on your website ? Also, if the item was shipped yesterday does this mean I shall receive today or Monday ?

Thanks.

[devicewire.com]

Hi Danny,

Great to see you on this forum..

One question I have is how to track the order once it has been shipped when no tracking number is provided on your website ? Also, if the item was shipped yesterday does this mean I shall receive today or Monday ?

Thanks.

Hi,

At the top of the site click 'My Account' - sign in and then you should be able to see your account page. Click 'See Orders' and this will display all your previous order details. If a tracking number has been entered on the system it will show here.

All items ordered are sent out on Next Working Day delivery via City Link.

If you placed an order before 4pm and received an email stating the order was 'shipped' yesterday then delivery will be made today.

If you wish me to look in to this further for you send me a PM with your order number. This applies to anyone who wants me to investigate an order.

Regards,

Danny

[dr_s]

Thanks Dany.

I have already ordered one from devicewire :D. Expecting to be delivered tomorrow hopefully.

Are you going to be posting video review of cruise like you did for kaiser?

[retrospek]

Thanks Danny - I've just sent you a PM..

Mark.

[Dr.Mazika]

Hi,

At the top of the site click 'My Account' - sign in and then you should be able to see your account page. Click 'See Orders' and this will display all your previous order details. If a tracking number has been entered on the system it will show here.

All items ordered are sent out on Next Working Day delivery via City Link.

If you placed an order before 4pm and received an email stating the order was 'shipped' yesterday then delivery will be made today.

If you wish me to look in to this further for you send me a PM with your order number. This applies to anyone who wants me to investigate an order.

Regards,

Danny

Please man i am from egypt and i can't add my billing or shipping adress
and please when the next stock will arrive

[devicewire.com]

Please man i am from egypt and i can't add my billing or shipping adress
and please when the next stock will arrive

Hi, Our website will only accept UK delivery and billing addresses. Pleases visit http://www.devicewire.co.uk/International-Customers for details on Internal Orders.

Regards,

Danny

[retrospek]

Yay - My Touch Cruise has just been delivered from DeviceWire :D

Time to go and play :p

[Abbsta]

@devicewire.com:

Just got my Polaris. Nice packaging 'Sweet ;)' so thank you for your good service.

See you all later.

[yallow]

http://www.devicewire.co.uk/HTC-Touch-Cruise

Stock Arriving Soon

[devicewire.com]

@devicewire.com:

Just got my Polaris. Nice packaging 'Sweet ;)' so thank you for your good service.

See you all later.

Nice one - hope you enjoy the sweets!

Danny

[devicewire.com]

SOLD OUT

Guys - The HTC Touch Cruise is now out of stock - We have an email alert service on the product page here http://www.devicewire.co.uk/HTC-Touch-Cruise - Add your email address and you'll be notified when we get our next batch of stock in.

I'll try to source our next delivery date for you.

Danny

[KillyTheBid]

SOLD OUT

Guys - The HTC Touch Cruise is now out of stock - We have an email alert service on the product page here http://www.devicewire.co.uk/HTC-Touch-Cruise - Add your email address and you'll be notified when we get our next batch of stock in.

I'll try to source our next delivery date for you.

Danny

Sorry to hear that you have sold out. Inkino of London have the HTC Touch Cruise P3650 at both their shops and at their website www.inkino.co.uk (http://www.inkino.co.uk)

Do you guys have a shop too, Danny?

[dr_s]

Sorry to hear that you have sold out. Inkino of London have the HTC Touch Cruise P3650 at both their shops and at their website www.inkino.co.uk (http://www.inkino.co.uk)

Do you guys have a shop too, Danny?

Yeah and INKINO is apparently emotionally black mailing all Touch Cruise entusiasts as they have risen their price tag to £419.99 .... :eek:

Thank God I ordered from devicewire while it was in stock. My order status syas, order fulfilled, pending billing and ship date as 18/01/08 so hopefully Touch Cruise will be knocking on my door on a lovely Saturday morning which is few hours away ... :D

[dr_s]

@devicewire.com:

Just got my Polaris. Nice packaging 'Sweet ;)' so thank you for your good service.

See you all later.

Congrats man. I am awaiting mine. hopefully be delivered tomorrow. Can u post any pics of it or a video ;) ..... just getting imaptient to see how actually it looks

[dr_s]

@devicewire.com:

Just got my Polaris. Nice packaging 'Sweet ;)' so thank you for your good service.

See you all later.

Did u get tracking number in your account status yesterday? Mine is showing as status: pending billing, ship date: 18/01/08, actual date: 18/01/08 .... I did receive an email that order has been fulfilled. With this status u think I will be receiving it tomorrow? As yet there is no tracking number and status not showing "shipped". Or is it too early to check for that. It might change after 4 or 5pm?

Don't know how would I sleep tonight ...... adrenaline rushing all over !!!!

[devicewire.com]

Do you guys have a shop too, Danny?

Hi,

Unfortunately we do not have a retail store. That does mean we can be aggressive on pricing though.

It would be great if any one who has purchased from us recently (For any product) would drop us an email regarding our service. sales@devicewire.com with the subject - 'Comments For Danny'. I'd love to hear your experience. We may also show them on our site :)

Thanks,

Danny

[be_vigilant]

--Removed Post--

[mmichalak007]

Hello everyone,

this is just to confirm another case of bad luck with ordering Cruise at devicewire. I got the same email as be_vigilant, but I do not mind that much though. Obviously, these devices went away much faster than anticipated:eek:

I, as well, saw the number of the remaining stock and believed there were enough devices, apparently that counter is not updated in real time!!! My order had a status of "Pending Approval" since yesterday, so I phoned them to ask about it. The very same moment I phoned them, I got an email informing me that HTC Cruise is out of stock.:(

It is frustrating, but I do not mind that much really. What upsets me is that certain vendors have raised the price due to high demand. This is just so amazing!!! DO NOT BUY FROM THOSE, damn it!

I will probably order from devicewire anyway, (provided they do not raise the price!), they seem to be friendly and having someone from devicewire actually posting to the forums in a friendly way is nice.

Cheers,
Mike

[Abbsta]

I did receive an email that order has been fulfilled. With this status u think I will be receiving it tomorrow?!!!!

No tracking number and since you got that email, you'll get tomorrow. Mine came around midday.

[devicewire.com]

Just received this email from device wire. I Placed the order and cancelled my handtec preorder as soon as I saw they had units in stock. I placed my order when it still said they had over 250 units so I must have been one of the first. So how come I now get this?

Hi,

Firstly please accept my personal apologies.

I do know a few International Orders were not shipped due to orders being placed on our site when we do not accept none-UK addresses. This is a security measure our Payment Process imposes and why we deal with all International Orders over the phone. I'm not saying this is the case with your order, just pointing it out.

I'm now out of the office but have set a reminder to deal with this as my first task on Monday Morning. If you wish to send me an email - please send me a PM and I will reply with my personal email address.

I have been informed our next batch of stock we receive will ensure devicewire.com is first to list stock as available to purchase, an advantage of being direct with HTC.

Again please accept my apologies I'll be in touch on Monday.

Regards,

Danny

[devicewire.com]

Hello everyone,

this is just to confirm another case of bad luck with ordering Cruise at devicewire. I got the same email as be_vigilant, but I do not mind that much though. Obviously, these devices went away much faster than anticipated:eek:

Hi Mike,

Please accept my personally apologies. Again I will investigate this for you on Monday Morning, first thing.

Without looking at the stats I do know this is either the fastest or second fasted product to be out of stock on our site. It was less than 24 hours to sell our complete allocation.

We are already taking back orders for our promised 5th Feb delivery.

Again please accept my apologies, not having a gadget on the day of release is annoying and i fully understand the frustration this can cause!

I'll be in touch on Monday Morning.

Regards,

Danny

[dr_s]

WHAT A PDA PHONE .... WHAT A PDA PHONE .... WHAT A PDA PHONE .... WHAT A PDA PHONE .... WHAT A PDA PHONE .... WHAT A PDA PHONE .... WHAT A PDA PHONE .... WHAT A PDA PHONE .... WHAT A PDA PHONE ....

............ THAT IS ALL I CAN SAY AT THE MOMENT .

Received this morning and it is fabulous. DEVICEWIRE is the BEST.

More feedback later. Busy playing with it now

:D:D:D:D

[be_vigilant]

--Post removed--

[Abbsta]

@be_vigilant:

Might be best to PM him mate with the order# etc. and I'm sure they'll sort it.

[be_vigilant]

Well as helpful as Danny sounds I am going to email devicewire to sort this out. Not to offend Danny but there is no proof he actually works there

I am confident they will sort it out its just a bit annoying these things happen in the first place.

[devicewire.com]

Well as helpful as Danny sounds I am going to email devicewire to sort this out. Not to offend Danny but there is no proof he actually works there

I am confident they will sort it out its just a bit annoying these things happen in the first place.

Morning,

I'm on the case for you, but feel free to email sales@devicewire.com for assistance. As mentioned in my previous post if you want my direct email, please PM me.

I can not yet speak about your order as I am awaiting full details from our customer service team.

I do know that as we use WorldPay to deal with the secure transactions they 'hold' the monies in reserve for 5 days. We then have to manually accept this money within those 5 days. If we do not accept, then the reserved money is then released again.

I'll be in touch shortly once I have the full story for you.

Regards,

Danny

[devicewire.com]

Well as helpful as Danny sounds I am going to email devicewire to sort this out. Not to offend Danny but there is no proof he actually works there

I am confident they will sort it out its just a bit annoying these things happen in the first place.

Hi, I have sent you a PM and also believe our customer service team has emailed you.

I hope the outcome is a good one for you and apologise again.

If you have any further questions, feel free to contact us. I have also included my personal email address in the PM should you wish to contact me.

Regards,

Danny

[be_vigilant]

Good Morning Mr Platts

Your HTC Touch Cruise is due for shipment today. There have been conflicting information and a time lapse between some emails recently, so for that, I wish to apologise.

We have been extremely busy in the past few days, but have still endeavoured to produce a high customer service.

If you wish to discuss this further with me, please contact me on +44 870 8490233 and I will personally look into your account for you.

Many thanks

Carrie
---
Thanks very much Carrie

A big thanks to you aswell Danny you have been very helpful. You can expect an email to your customer service team saying explaining this.

[devicewire.com]

A big thanks to you aswell Danny you have been very helpful. You can expect an email to your customer service team saying explaining this.

No worries - glad we managed to sort this out for you.

Regards,

Danny

[wywywywy]

Have DeviceWire ever thought of offering phones on contracts?
This is the sole reason I haven't ordered from DeviceWire yet.

[alexmicheal]

iPhone combines three products — a revolutionary mobile phone, a widescreen iPod with touch controls, and a breakthrough Internet communications device with desktop-class email, web browsing, maps, and searching — into one small and lightweight handheld device.

iPhone also introduces an entirely new user interface based on a large multi-touch display and pioneering new software, letting you control everything with just your fingers. So it ushers in an era of software power and sophistication never before seen in a mobile device, completely redefining what you can do on a mobile phone.

Release Date: June, 2007
Dimensions: 61 x 115 x 11.6 millimetres
Mass: 135 grams (battery included)
Software Environment
Operating System: Mac OS X 1.0 (iPhone)
Microprocessor
CPU: 32bit Samsung S3C6400
CPU Clock: 620 MHz
Memory, Storage capacity
ROM capacity: 8000 MB (accessible: 7300MB)
RAM capacity: 128 MB
Hard Disk capacity: Not supported
Display
Display Type: color transflective TFT , 65536 scales
Display Resolution: 320 x 480
Display Diagonal: 3.5 "
Sound
Microphone: mono
Speaker: mono
Audio Output: 3.5mm jack
Cellular Phone
Cellular Networks: GSM850, GSM900, GSM1800, GSM1900
Cellular Data Link: CSD, GPRS, EDGE
Call Alert: 64 -chord melody
Vibrating Alert: Supported
Control Peripherals
Positioning Device: Multi-touch screen
Primary Keyboard: Not supported
Directional Pad: Not supported
Jog / Scroll Wheel: Not supported
Interfaces
Expansion Slots: Not supported
USB: USB 2.0 client, 480Mbit/s , USB Series Mini-B (mini-USB) connector
Infrared Gate: Not supported
Bluetooth: Bluetooth 2.0
Wireless LAN: 802.11b, 802.11g
Multimedia Telecommunication
Analog TV: Not supported
Analog Radio: Not supported
Built-in Digital Camera
Main Camera: CMOS sensor, 1.9MP
Built-in Flash: Not supported
Power Supply
Battery: Lithium-ion , built-in

contact us:mobiletelecomphones@live.com
contact us:mobiletelecomphones@live.com

[alexmicheal]

iPhone combines three products — a revolutionary mobile phone, a widescreen iPod with touch controls, and a breakthrough Internet communications device with desktop-class email, web browsing, maps, and searching — into one small and lightweight handheld device.

iPhone also introduces an entirely new user interface based on a large multi-touch display and pioneering new software, letting you control everything with just your fingers. So it ushers in an era of software power and sophistication never before seen in a mobile device, completely redefining what you can do on a mobile phone.

Release Date: June, 2007
Dimensions: 61 x 115 x 11.6 millimetres
Mass: 135 grams (battery included)
Software Environment
Operating System: Mac OS X 1.0 (iPhone)
Microprocessor
CPU: 32bit Samsung S3C6400
CPU Clock: 620 MHz
Memory, Storage capacity
ROM capacity: 8000 MB (accessible: 7300MB)
RAM capacity: 128 MB
Hard Disk capacity: Not supported
Display
Display Type: color transflective TFT , 65536 scales
Display Resolution: 320 x 480
Display Diagonal: 3.5 "
Sound
Microphone: mono
Speaker: mono
Audio Output: 3.5mm jack
Cellular Phone
Cellular Networks: GSM850, GSM900, GSM1800, GSM1900
Cellular Data Link: CSD, GPRS, EDGE
Call Alert: 64 -chord melody
Vibrating Alert: Supported
Control Peripherals
Positioning Device: Multi-touch screen
Primary Keyboard: Not supported
Directional Pad: Not supported
Jog / Scroll Wheel: Not supported
Interfaces
Expansion Slots: Not supported
USB: USB 2.0 client, 480Mbit/s , USB Series Mini-B (mini-USB) connector
Infrared Gate: Not supported
Bluetooth: Bluetooth 2.0
Wireless LAN: 802.11b, 802.11g
Multimedia Telecommunication
Analog TV: Not supported
Analog Radio: Not supported
Built-in Digital Camera
Main Camera: CMOS sensor, 1.9MP
Built-in Flash: Not supported
Power Supply
Battery: Lithium-ion , built-in

contact us:mobiletelecomphones@live.com
contact us:mobiletelecomphones@yahoo.com

[devicewire.com]

Have DeviceWire ever thought of offering phones on contracts?
This is the sole reason I haven't ordered from DeviceWire yet.

This is something we are looking into as our Parent company already offers this. If you contact sales@devicewire.com with your requirements we may be able to help, but no promises.

Danny

[karlth]

Ordered to Iceland late on Thursday and it arrived this morning. Great work! :)

Only one thing ....

No sweets!!! :(

Bahhhaaahhhh!!!! *sob* *sniff*

[jabok]

Ordered to Iceland late on Thursday and it arrived this morning. Great work! :)

Only one thing ....

No sweets!!! :(

Bahhhaaahhhh!!!! *sob* *sniff*

You send him some Hákarl and he'll send you some sweets. :p ;)

[karlth]

You send him some Hákarl and he'll send you some sweets. :p ;)

It would probably be confiscated in customs as a biological weapon. :p

[quincy67]

I am looking forward to be the first Touch Cruise Owner in Saudi-Arabia. Ordered on Friday and should be shiped the next days. Is there any GPS sofware for the midlle east ?

[ianl8888]

No worries - glad we managed to sort this out for you.

Regards,

Danny

Hello Danny Devicewire

It's good having a retailer representative on the forum, very helpful.

I'm one of those people from other than the UK patiently waiting for an English ROM device (since last August, actually, when I pre-ordered from the UK)

Could you shed any light at all on this pathetic supply situation please ? Another post gleefully maintained that 450,000 devices were slated for other than the US market, but all we've seen is dribs and drabs (at the most, apparently about 300 units) with retailers continually pushing the release date back and back with cheesy grins. Mid February is now the favoured date, but who in their right mind would believe it now ?

What's going on here ?

[devicewire.com]

Hello Danny Devicewire

It's good having a retailer representative on the forum, very helpful.

I'm one of those people from other than the UK patiently waiting for an English ROM device (since last August, actually, when I pre-ordered from the UK)

Could you shed any light at all on this pathetic supply situation please ? Another post gleefully maintained that 450,000 devices were slated for other than the US market, but all we've seen is dribs and drabs (at the most, apparently about 300 units) with retailers continually pushing the release date back and back with cheesy grins. Mid February is now the favoured date, but who in their right mind would believe it now ?

What's going on here ?

Hi Ian,

To be honest I'm not sure why this device seems to have taken its time to hit the UK market. I'm more than happy to try and find out from our product manager and try and get an answer for you.

All I can say is as our parent company is one of only two UK distributors for the HTC product range, so devicewire.com does have an edge over the majority of other sites for stock availability (wow that sounded like a sales pitch! Sorry)

I have now implemented an estimated delivery date on our site (be finished today) The HTC Touch Cruise http://www.devicewire.co.uk/HTC-Touch-Cruise also has a registration form to be alerted via email when stock has arrived (All products that are out of stock now have this feature). This is the best way to keep up to date on deliveries. Due to stock arriving from the other side of the world via a fishing boat, some dates do slip, but our site is always kept up to date with the latest dates we have been provided.

Regards,

Danny

[ianl8888]

Due to stock arriving from the other side of the world via a fishing boat, some dates do slip,

Danny

Hello Danny

Thank you for the reply. It is appreciated, and if your product manager can shed some light, that too would be appreciated.

Actually, we here in Aus say "a slow boat from China", and for much the same reason. But no one really believes that HTC is shipping 300 at a time on a slow boat.

The real question is whether to continue waiting for a date that has so far proved unreliable quite a few times over quite a few months, or settle into deciding on an alternative. I suspect a lot of potential customers are doing just that (as I am, of course)

[Dr.Mazika]

devicewire is so strange site
1.Delivery Charge is so high £75 for egypt and all other sites is £23

2.You can not add order if you are not from uk .... !!! so the stock will finish until the custome service agent answer you and after all he will send u a message tolding u u have to call +44 0 8708490233 to add your order !!!

[devicewire.com]

devicewire is so strange site
1.Delivery Charge is so high £75 for egypt and all other sites is £23

2.You can not add order if you are not from uk .... !!! so the stock will finish until the custome service agent answer you and after all he will send u a message tolding u u have to call +44 0 8708490233 to add your order !!!

The reason our International Charges seem high is due to the fact they are sent with insurance and requiring a signature. I know several sites they just sent the item without insurance or a delivery signature required.

As mentioned previously our Payment provider won't authorise International Cards over the web (Something we hope to change), but with proof of delivery addresses our customer service team can manually process the order for you. You are more than welcome to place a back order with us to guarantee stock.

Hope that helps,

Regards,

Danny

[ianl8888]

The real question is whether to continue waiting for a date that has so far proved unreliable quite a few times over quite a few months, or settle into deciding on an alternative. I suspect a lot of potential customers are doing just that (as I am, of course)

Fair enough, no answer also helps a decision.

[Dr.Mazika]

As mentioned previously our Payment provider won't authorise International Cards over the web (Something we hope to change), but with proof of delivery addresses our customer service team can manually process the order for you. You are more than welcome to place a back order with us to guarantee stock.

Hope that helps,

Regards,

Danny

it was not international cards it was bank transfer
and i ask custom service agent to add me an order .. he send me a phone number and ask me to call

[Top Mario]

Tis afternoon I found out that Inkino have four devices left, so I called them to reserve one for me to pick up at the end of the day. To my surprise by the end of the day the price was much higher so I decided to not to buy from them as a matter of principel.
Here is a link, but don't call then before you order it or you will end up paying even more
http://www.inkino.co.uk/zen/index.php?main_page=product_info&cPath=135&products_id=2112

also, I found out that in2mobiles have a few units left. I have order one but I have to say that their costumer service is the poorest ever (it remind my 3G network costumer service a few year ago). Didn't reply to my email so I phoned them and the lady said that the department was closed, to phone some other day. At this point I canceled the order, then, later on during the day a block call me saying that indeed he has polaris in stock, so, lets see if I get it or not tomorrow
http://www.in2mobiles.co.uk/htc-touc...se-p30853.html
I think is the only two places in the UK

[dazza9075]

you dont suppose O2 at least are delaying this due to massive commitments with apple?

i mean, if i was apple i would be pretty hacked off if o2 decided to launch (in my opinion) the best all round pda phone to date that in every way except style knocks the pants of the Iphone

Now that sales have been so poor on the Iphone perhaps they are holding back this PDA until it hits its magic quota, wouldnt be the first timeapple has strong armed its way about.

As for the other vendors in the UK i cant be so sure, but again, it seems possible to me that large amounts of cash has exchanged hands for the rights to sell Apples Iphone at future dates

[dzign-it]

Anyone know whats happening with the o2 version of this? its not in there comingsoon list anymore and i dont see it on the site?!?!?!

i would buy the standard htc version but the o2 version looked sooooo sexy..

[chris2403]

Its out on the 4th as far as im aware :)

[BlueReZZ]

I spoke to the O2 upgrades team two days ago and the operative went off to consult with some people "in the know".

She told me 4th Feb for the Orbit II release but said that I couldn't preorder one as they were changing all their packages at the end of Jan. This is quite strange as I picked up the leaflet from the shop last week and it had prices for the Orbit based on the existing contracts.

I'm just gonna give them a call on the 4th and do the usual bartering...

[jabok]

She told me 4th Feb for the Orbit II release but said that I couldn't preorder one as they were changing all their packages at the end of Jan.

http://www.esato.com/board/viewtopic.php?topic=163062&start=0

[macaorentals]

if you lot in england are getting yours around febuary i might aswell give up i've got no chance living in cyprus !!! maybe round christmas 2009 !!!! happy new year everyone ...