activesync will not run

[speedygraphixink]

i have tried several soft resets, hard resets, uninstalling activesync, reinstalling activesync and none of my computors will recognize my mogul. i have checked settings and for the life of me i can't seem to figure whats going on. can anyone please help?

[ksquake]

Try this, go to:
Start > Settings > Connections tab > USB to PC

Uncheck "Enable advanced network functionality"

My VX6800 will not connect to Active Synch with this enabled. Hope it helps.

Ks.

[Artanis]

i have the same problem. uncked the advance network settings, no go.

have synced before.

now looks like pc doesnt even see ppc plugged in.

wierd cause usb will charge phone but no connection.

[ksquake]

One other thing I had noticed on mine during all this was that once the phone was in this state I would have to manually stop Active Sync on the phone and then reconnect to the PC.

[yakky]

try deleting the activesync partnership on the phone (not the pc)

[wwillie]

Where do you do that at?

[yakky]

Where do you do that at?

In activesync under menu|options|delete

[bookluvr4u]

I don't know if this is relevant to your issue but I had the same problem however, I was connecting my phone to my PC via a USB hub. I connected great the first time and when I tried to connect the second time Active Sync on my PC would not find my phone. What I ended up doing was unplugging my printer from the USB port on my PC and plugging my phone directly into the PC and it found it fine. This also happened with a card reader I have. I guess what I'm trying to say is that if you aren't plugging your phone directly into the USB port on your PC that may be what's causing the problem.

[speedygraphixink]

i have looked in the activesync on my mogul and the options isnt bold face print. the options is empty. im at total loss. i call a sprint rep and they said it was the phone.

[qu1nn]

I had the same problem, it went away when I updated the ROM!
Active sync worked for a about a week, it would not connect so that I could install applications, albeit I could browse the device using the explorer function.

(all of the following failed: deleted active sync profiles, disabled firewall, reinstalled activesync, hard reset and tried to use sprite backup restore (for contacts, which failed))



qu1nn

[speedygraphixink]

quinn, how did u flash a new rom if u can't activesync?

[yakky]

Try everything here first:

http://forums.microsoft.com/windowsmobile/ShowPost.aspx?postid=2620369&siteid=65

Then try a hard reset before flashing.

[speedygraphixink]

i read the microsoft forum and to be honest nothing there helped me. there was another person on there that had the same issue but no one there seemed to resolve it. has anyone found a workable solution? i have read in another forum that i would have to call sprint because it might be an issue with the phone. i would try that venue except my phone has been flashed to cricket. any suggestions?

[AGY]

I had the same problem after spending lotof time trying all the things already posted, I find a solution that worked for me I hope works for you

in your pc go to:

C:\Program Files\Microsoft ActiveSync

then find WCESMgr.exe right click in the mouse and doble click run as


then type your login and you should be able to get back your sync

hope it work sfor you :D

[us687008]

try this... http://forum.xda-developers.com/showthread.php?t=349997

[dawarrior_vex]

I noticed that on Windows XP you have to uncheck the Enable advanced network functionality. If this does not resolve your problem Try plugging your phone into a different usb port on your computer. If this resolves your issue, You should consider deleting the phone from Device Manager. When you plug it in again it will reinstall the drivers and work.
On vista I have not experienced these issues. You can leave the Advanced network func checked.

Hope this helps,

DaWar

[erick10]

I noticed that on Windows XP you have to uncheck the Enable advanced network functionality. If this does not resolve your problem Try plugging your phone into a different usb port on your computer. If this resolves your issue, You should consider deleting the phone from Device Manager. When you plug it in again it will reinstall the drivers and work.
On vista I have not experienced these issues. You can leave the Advanced network func checked.

Hope this helps,

DaWar

yo I did this on my mogul and my computer recognized it but as a hardware. IT said something like this:"htcusbplug" i installed it but it still doesnt open up activesync.

[cmdare4]

@ artenis: im having the exact same problem...wont recognize the device at all, even though it charges fine...(im running alex's wm6.1 beta 2 rom...could wm6.1 have something to do with it?)

[dhuffner]

i had the exact same issue with my sprint mogul, tired everything, formatted my laptop, reinstalled activesync, hard and soft reset the phone, tried other usb/computers, nothing. luckily i have sprints EPP and just took it to the store for a swap for a new mogul, got a new box and everything.. good luck

[tigueraje]

I had the same issue with my desktop, but after trying everything I could think of, decided to give Microsoft a try.
The drivers included in the pre-installed version of Windows Mobile Device Center would not allow the computer to recognize the Mogul, so I simply reinstalled the application from here: http://www.microsoft.com/windowsmobile/devicecenter.mspx
Everything works fine now.