Post here your HTC e-mail service answers please

[Isaygarcia]

huh.. i just e-mailed them and they answered this.. i hope they will hear us..


Hello HTC Web Team,



Thank you for your response in regards to your HTC TyTN II.



I definitely understand your concern to fix the issue you are experiencing with your device. We'll be happy to provide you with assistance.


We at HTC would like to assure all of our customers that, customer satisfaction is our first priority. We thank you for bring this matter to our attention and for also including the letter from the website: http://www.petitiononline.com/tytn2vid to us. We will also like you and other HTC TyTN II owners to know that, your concerns have be forwarded to the appropriate department for further research and consideration for the next future update/ patch.



Please visit our website periodically, to search for updates/ patches for the TyTN II's camera. You will need to sign-in or register to HTC e-Club at: http://member.htc.com/member/SignoutSuccess.aspx.


Isay Garcia, we are sorry for the inconvenience this issue has caused. And we thank you very much for your patience. Please feel free to contact us again, if you have any further questions.

__________________________________________________

[Doug2873]

well, its a start...all HTC North America told me was that they would forward my "suggestion" to htc's software engineers

[vpoet]

fromMax <info@america.htc.com>
dateJan 10, 2008 3:22 PM
subjectRe: AT&T Tilt performance <<#4137-13724#>>

Hello XXXXX XXXXXXX,

We here at HTC Technical Support definitely understand your concern about using our devices to their maximum potential. In this case, regarding the hardware acceleration for our HTC TyTN II and its carrier branded versions that is affecting the viewing, capturing, rendering, and playback of media on the device.

We have received lots of user feedback regarding the use of the above functions similar to what you are experiencing.

Unfortunately, at this point in time, we do not have a solution to increase the device's performance with respect to those functions; however, we have forwarded your concerns to our Product Development Team for resolution.


Thank you for your inquiry,
Max

I hope we have answered your question in detail. Feel free to contact us again if you have any further questions.

HTC Technical Support
http://www.america.htc.com
http://www.htcwiki.com