Problems with the Mogul and Windows Mobile Device Center

[dalvarez7]

I've had my Mogul for about a month now...before it I had an Apache PPC-6700. I'm runing Windows Vista with the latest Windows Mobile Device Center installed. I have the hardest time getting Windows to recognize my Mogul. I never had problems with my 6700. I have to unplug/replug my Mogul three or four times before Windows sees it. Is anyone else having this issue? Or is it possibly my connection on my phone?

[cintiajeremiah]

Have you tried it on another computer? Also you may want to delete the sync relationship from the windows mobile device center and the phone in active sync: You do this by opening mobile device center on the computer without the phone connected and then going to mobile device settings>end a partnership>click on any of the partnerships and then click end partnership.
On the phone you would go to start>programs>activesync>menu>options>highlight windows PC or whatever name is there and the select delete, repeat for any other computers there.
Also check to make sure you dont have any other syncing software conflicting with windows mobile device center or taking up the com port...like palm desktop or blackberry desktop manager or Itunes sometimes uses the same port and finally try temporarily disabling your firewall especially if you are using something other than windows firewall as it is normal the main reason a com/port would be blocked and retest if that fixes it then its the firewall turn it back on but then contact your security center support to see how to open an exception for windows mobile device center.

[dalvarez7]

I have several other people I work with and they all have the Mogul and have the same issue with their Vista laptops. I wonder if it is a hardware problem. We all have Dell Latitude D620's. I'm going to check for a newer driver.

[cintiajeremiah]

I have several other people I work with and they all have the Mogul and have the same issue with their Vista laptops. I wonder if it is a hardware problem. We all have Dell Latitude D620's. I'm going to check for a newer driver.

Might be, if you downloaded the most current device center when you go to Program features in the control panel make sure it also has the device center driver update there with it, I have a vista laptop and desktop, the laptop is an HP dv6000 and the Dell is a c521 and both work fine.