fisha21
15-01-2008, 11:55 PM
So, we now have HTCclassaction.org and HTCdriver.com - excellent work guys!
But we can all do more to raise awareness of this problem, and hopefully convice HTC that they need to look after end-users or eventually enough people will know that when they buy an HTC product, they can forget any form of after-sales care.
There are other fora out there that are posting misleading reviews of the TyTN 2 that do nothing to inform potential buyers - these are the people who need to know about this, as their loss is the only thing HTC will notice. Granted, it is a great phone, and I for do not regret buying it. But people should at least be aware of the problems before they buy.
HTCClub forum has a glowing review with no mention of any problems. Perhaps some responses to the author's review might be in order:
http://forum.htcclub.net/en/viewforum.php?id=206
We can also post reviews on reseller websites, to heighten awareness. I have posted a review on Expansys.co.uk, but their reviews are moderated so I'll wait and see if they post it. But if we start contradicting, or at least correcting, reviews on consumer review websites where possible, the reviewers have to take notice. And once they start giving poor reviews to HTC products, HTC in turn have to take notice.
One more thing: I found the following site earlier today:
http://www.theunwired.net/?item=expansion-htc-opens-first-htc-care-customer-service-center-in-taiwan
What I found particularly interesting was the following quote from Fred Lui, Chief Operating Officer for HTC:
"HTC believes that providing superior after-sales support is important to our continuing success, which is why we place such a high degree of importance on HTC Care."
Anyone feel they have seen "superior after-sales support"? Perhaps if people living in Taipei could pop down to the HTC Care Centre and raise the issue direct with them, we might have more luck?
On a side note, Fred Lui is responsible for day-to-day operations and directing HTC's global operations. It seems his is the attention we need to attract. Question is how?
Anyway, long enough post, so I will finish up now.
But we can all do more to raise awareness of this problem, and hopefully convice HTC that they need to look after end-users or eventually enough people will know that when they buy an HTC product, they can forget any form of after-sales care.
There are other fora out there that are posting misleading reviews of the TyTN 2 that do nothing to inform potential buyers - these are the people who need to know about this, as their loss is the only thing HTC will notice. Granted, it is a great phone, and I for do not regret buying it. But people should at least be aware of the problems before they buy.
HTCClub forum has a glowing review with no mention of any problems. Perhaps some responses to the author's review might be in order:
http://forum.htcclub.net/en/viewforum.php?id=206
We can also post reviews on reseller websites, to heighten awareness. I have posted a review on Expansys.co.uk, but their reviews are moderated so I'll wait and see if they post it. But if we start contradicting, or at least correcting, reviews on consumer review websites where possible, the reviewers have to take notice. And once they start giving poor reviews to HTC products, HTC in turn have to take notice.
One more thing: I found the following site earlier today:
http://www.theunwired.net/?item=expansion-htc-opens-first-htc-care-customer-service-center-in-taiwan
What I found particularly interesting was the following quote from Fred Lui, Chief Operating Officer for HTC:
"HTC believes that providing superior after-sales support is important to our continuing success, which is why we place such a high degree of importance on HTC Care."
Anyone feel they have seen "superior after-sales support"? Perhaps if people living in Taipei could pop down to the HTC Care Centre and raise the issue direct with them, we might have more luck?
On a side note, Fred Lui is responsible for day-to-day operations and directing HTC's global operations. It seems his is the attention we need to attract. Question is how?
Anyway, long enough post, so I will finish up now.