Strange problem, is it just me??? [Update: Found what causes it!]

[dreamtheater39]

Hi,

I have this strange problem on my device...here's the description of the bug -

- When i have a phone call active, the start button goes dead...I cant click on the start button :( Even if i press the Win key, the start menu doesnt roll out.
- however, the close button and the volume icons are active
- when i try to tap and hold on the clock (to change between analog and digital), i get the circle of dots, but at the end i dont get the menu options for switching between the two modes.


- when i end the call, the start button is still disabled. If i have to re-enable it, I need to press the POWER button to turn off my device and turn it back ON, then it gets active again. However, this works only after i end the active call.


This started to happen ever since i installed one of the roms/radio roms (which i dont remember) and now, it happens on any ROM that i flash it with :(

I have no clue as to whats broken and this seriously gets on my nerves :(

Any suggestions or ideas?

thanks!
San

[dreamtheater39]

Damn, i take it that noone has had this problem.....anyone any suggestions which may help fix it?!

Cheers,
San

[tomal]

Hi,

I have this strange problem on my device...here's the description of the bug -

- When i have a phone call active, the start button goes dead...I cant click on the start button :( Even if i press the Win key, the start menu doesnt roll out.
- however, the close button and the volume icons are active
- when i try to tap and hold on the clock (to change between analog and digital), i get the circle of dots, but at the end i dont get the menu options for switching between the two modes.


- when i end the call, the start button is still disabled. If i have to re-enable it, I need to press the POWER button to turn off my device and turn it back ON, then it gets active again. However, this works only after i end the active call.


This started to happen ever since i installed one of the roms/radio roms (which i dont remember) and now, it happens on any ROM that i flash it with :(

I have no clue as to whats broken and this seriously gets on my nerves :(

Any suggestions or ideas?

thanks!

San

Did you try a DOC format?
It may help...

Regards

[dreamtheater39]

Hey Ranju!!!

Thanks for your response! How do i do a DOC level format???

Thanks so much for responding!
San

On a side note, your v6 rom is just amazing! I love it for its great stability on my device, and not to mention the perfect balance in terms of applications it comes with etc.!

[beast0898]

Hey Ranju!!!

Thanks for your response! How do i do a DOC level format???

Thanks so much for responding!
San

On a side note, your v6 rom is just amazing! I love it for its great stability on my device, and not to mention the perfect balance in terms of applications it comes with etc.!

Hi Dreamtheater,

Enter BootLoader, connect to pc with USB, load, MTTY and type "Task 28 55aa" this will restore DOC to original state.

You will loose all info on your device so back-up first.

More details in the Wiki

http://wiki.xda-developers.com/index.php?pagename=Universal_Technical

Cheers,


Beasty

[sofene]

Damn, i take it that noone has had this problem.....anyone any suggestions which may help fix it?!

Cheers,
San

Before you try the DOC format, try re-flashing the radio only rom. If you are using v 1.18 or 1.17, try 1.15 which is more stable.

[dreamtheater39]

Hi Dreamtheater,

Enter BootLoader, connect to pc with USB, load, MTTY and type "Task 28 55aa" this will restore DOC to original state.

You will loose all info on your device so back-up first.

More details in the Wiki

http://wiki.xda-developers.com/index.php?pagename=Universal_Technical

Cheers,


Beasty
thanks dude!

Successfully formatted the doc, now reinstalling the rom....lets hope this solves the problem...

really appreciate your help m8!
Best,
San

[dreamtheater39]

Before you try the DOC format, try re-flashing the radio only rom. If you are using v 1.18 or 1.17, try 1.15 which is more stable.
I was running on R1.15...now i'm trying 1.17! :)

You suspect the problem to be with the radio? I guessed as much too...but it seemed like it happened two different radios and all the OS roms. Maybe something was screwed at DOC level, hopefully the doc format should work....

thanks!
San

[dreamtheater39]

Still no luck :(

I formatted the DOC and reinstalled everything, and it still fails...

All i need to do is, dial a number, shut the lid, re-open it and then try to click on the start button, doesnt respond :(

Everything below is functional.....

Sad :-(((
Why me??!

[dreamtheater39]

still no luck :(

@beasty, ranju
Any other suggestions? This is such a wierd problem. Is there something like a format of radio section on the device?

Thanks,
San

[tomal]

still no luck :(

@beasty, ranju
Any other suggestions? This is such a wierd problem. Is there something like a format of radio section on the device?

Thanks,
San

This is a very typical problem, I've no solid answer.
But lets try...

1. Run the CID unlock tool
2. Unplug the battery and plugin back after a few minutes
3. Start the device in BL
4. Flash the Radio 1.09, an original OS rom (i.e. from O2) and an empty extrom
5. Hard reset, screen align etc. (do not install anything)
6. Check the device status ....

Are you having the same problem?

[dreamtheater39]

This is a very typical problem, I've no solid answer.
But lets try...

1. Run the CID unlock tool
2. Unplug the battery and plugin back after a few minutes
3. Start the device in BL
4. Flash the Radio 1.09, an original OS rom (i.e. from O2) and an empty extrom
5. Hard reset, screen align etc. (do not install anything)
6. Check the device status ....

Are you having the same problem?
thanks ranju,

let me give this a spin now....i'll post back after i try it. one thing though, when i tried a wm5 based rom, this issue didnt turn up.

one thing though....i actually cooked my own rom using a wm5 rom base and replaced the phone and outlook apps from wm6 and tried to run it. the phone module never powered on, and nothing worked....and went back to a wm6 rom after which. i'm not too sure if this has triggered these problems or a bad wm6 rom which i've flashed (i remember mo3ulla's rom which never worked for me and fubared my device completely....this could also be the cause....)

either ways, still hunting for a possible fix, and thanks so much for helping out! will post back bro....

San

[beast0898]

still no luck :(

@beasty, ranju
Any other suggestions? This is such a wierd problem. Is there something like a format of radio section on the device?

Thanks,
San

Hi San,

If you have a history file in the root of your device can you post it for us please?

If not do you have access to Visual Studio and Platform Builder so that you can get a KITL output of this in action, then post the KITL for us?

Also, are you running any taskamanagers or additional apps?
Does the issue occur straight after a clean flash of a Vanilla Rom?

Cheers,


Beasty

[dreamtheater39]

@beasty
Here's history.txt attached....

I have visual studio, but i dont have platform builder....so i'm afraid thats not possible. If you could point me as to where i can get it, I could give it a shot.

Right now i'm going to radio 1.09, and checking if its a radio incompatibility issue...doubt it though.....


San

[dreamtheater39]

Oh dudes! I guess i figured out what's causing the problem, though i have no idea how to fix this!!!!!!

All this has started when my exchange service provider has migrated to exchange 2007 which makes it mandatory for me to have a password for my device. I have a 24 hr time out for the password, pretty much making the need for a password useless....

When i make a call and leave the lid open and continue to talk - no problems! the start button works as it should....

but the moment i close the lid and pull it open again, it seems like the display blanks and redraws (only happens if you have a password for your device), and thats when the start button gets disabled! Now, the only way out is to end the call, power off and then power on again......

This is confirmed, but how do i fix the problem? I should have a password, cant disable it.....and i always close the lid when i make a call! MS bug????

Thanks again ranju, beasty.....really appreciate it!

San

[dreamtheater39]

knock knock! :)

[beast0898]

knock knock! :)

Who's there?

There are some known issues with password screen causing issues on some roms mate.
All I can suggest is dig through the forums to see if you can find a fix posted............I think J had a similar issue with one of his Roms and it was discussed in detail............

or flash to a different Rom and see if it is reproduceable.

later San


Beasty