Unable to Update Tilt - Unknown USB device

[pete_c]

I am using a OCT 07 version of Dutty's update and its been working well.

Don't use activesync except for copying apps over to phone.

Noticed that I have lost the ability to use activesync. My phone is longer recogized by 3 laptops and one desktop.

When I had this problem with my 8125 I would go to settings, connections, "USB to PC" and disable the check box to "Enable advanced network functionality" and my phone would show up again. Tried it with my Tilt and it didn't change anything.

Thinking I am missing something here. While I wasn't using Activesync to sync up my contacts and rather just to move programs to my micro SD card. Without Activesync I cannot update my ROM (its an addiction). I do not believe its an issue on the PC but rather with the Tilt at this time.

I have hard reset a couple of times and still having this problem. I use Sprite backup and am able to restore my phone after the hard reset.

Just to check went to boot loader mode to check and see my hardspl update is still there. It is there. When I plug in my usb cable - see the switch from serial to USB but RUU doesn't communicate with mobile phone.

Any suggestions?

[P1Tater]

Have you deleted the device in the active sync and rebooted the computer and see if it recognizes it then?

[minirx7]

THis happens to me sometimes.

Try using a different USB cable. For some reason some cables (my docking station for instance) causes this problem!

[pete_c]

So far have tried -
Removing partnership in activesync - on two PC's - still not working
Removing and updating activesync - on two PCs - still not working
I don't believe its an activesync problem but rather a phone problem.

Started up my "old" Cingular 8125 and tried it with docking station and two mini usb cables and it is recognized by all.

Looking at the mini usb port on the 8125 it appears to be intact but there is a small crack on one side of it - but it still works fine.

It could be a micro-usb problem. Not sure. Audio works, it appears to be charging ok.

I do use a cradle at home, office and each car. I used a magnifying glass/lamp combo to look better and it appears that all the pins are straight.

Never having looked though I am not sure what I am looking for.

Tried another cable - still same - "USB device not recognized"

[pete_c]

I have Old model - with visible "holes" in the plug.

The New model doesn't have visible holes.

Is there a tool of sorts which shows pin connectivity on the PC side or HTC side?

[pete_c]

Tried my cable (mini USB to standard USB) in the office today and it worked! The two at home and three computers there have historically worked since I got the ATT Tilt. Odd?

Further testing in the offices with three other cables didn't work. Plugging the one that worked into my docking station also did not work. Tested the "HTC" combo mini USB and Audio adapter didn't work.

Noticed the pins are more pronounced on the one cable that work.

So will be taking my cable home to try there with the "other" computers.

This is leaving me to think that its definitely a problem with the pins on the mini USP connector on the HTC Kaiser/Tilt. I can't see any bent but may only "flattened" a bit.

I did find a place which will service device installing a new mini USB plug for $60 including shipping. Will post link.

[seree86]

^^ Did you ever get the link. I think I have the same problem.