tilt not charging with sync cable but with power

[harty83]

Has anyone else experienced this? My tilt will not charge if I use a cable that is a retractable charge/sync cable. The cables work because I use them with other devices and they charge fine. If I plug in my power cable, the tilt charges. If I use a portable battery charger, it charges. If I plug the tilt into the sync cable that came with it (not retractable and plugged into a usb port), it both charges and syncs. But it will not charge/sync if I use the sync/charge retractable cables. Like I said before, they both work because I use them for other devices.

I know this worked prior to cooking my own ROM. But now it does not. I'm not for sure if the two are related.

Any ideas?

Thanks,
Alan

[GSLEON3]

Firstly, make sure that under Settings\System\Power\Advanced that the box labeled "When device is on, do not charge the battery when connected to PC" is NOT checked.

If That box is NOT checked, it should work.

Secondly, & most unfortunately, check to see if the USB port on your device is bent, curved slightly, or is slightly lower on the right side.

If it is, then you've got problems & may need to RMA your device :mad:

[p51d007]

Mine use to do that. It would charge on the AC charger, but would not charge
on a car charger. I eventually had AT&T replace it under warranty.
Take a look at the two pictures below. The top one is what mine looked like
and the bottom one is the new one.

http://i16.photobucket.com/albums/b29/p51d007/Misc/USB_Old.jpg

http://i16.photobucket.com/albums/b29/p51d007/Misc/USB_New.jpg

[StashCompInc]

A RMA may not be required, but the truth is, it is even quite possible that the cable is not capable of providing enought power for the kaiser to charge from. From my own experiance of retractable cables I have seen that they were not able to power my USB DVD-RW. While another, single, normal cable was more than capable. Id just like to add that the DVD-RW was meant to be only powered by USB. So try a different normal cable first before RMA. This as well the above posters information should fix your problems. If this helps, your welcome in advanced.

Adil AS

[GSLEON3]

@ p51d007

Great Pic Post! I can't tell you how many people have argued with me stating "If the USB is damaged it won't charge at all, anywhere, no matter what".

I certainly know that if it's a curved USB or slightly lowered on the right side it can definitely cause a loss of only car & PC-USB charge because it happened to me. People still argue though saying that's immpossible.

[Comatose]

As another poster suggested, try another cable or try your cable on another device.

Im personally using an insten retractable mini USB cable, and I have no problems syncing/charging with it.

[harty83]

Erg. I looked at the usb port and I indeed had a pin bent all the way down. I tried to straighten but of course it broke. I purchased through Amazon (with a two year contract) so I don't think it came with a warranty. So that sucks.

Can anyone recommend someone to repair (close to Houston, TX would be nice :-) ? Or would it be easy to repair it myself by replacing the port?

Thanks!
Alan

[Shafty]

I have an unusual problem which is even worse!! My kaiser ONLY charges from the USB port on my computer. I've tried 2 or 3 car chargers now and the orange light comes on for a bit then goes off. Mains charger won't work either - orange light stays on but the battery level continues to decrease. It's a real bummer if I go away anywhere as my phone just eventually runs out of charge!! :(

[UTZorro]

Yeah, same thing going on here... my wall charger works when plugged into the phone, but I have a desktop stand charger that stopped working a few days ago... and I have the same thing going on with my phone's port... :(

[jackburnt]

I have trouble getting Activesync to pick it up. Usually says "must install 4.5" on my phone. I can usually delete the partnership and reboot and it works, but my pin is slightly bent.

Sucks.

[gqstatus0685]

where can i find the pin to fix this myself. Just the part. I looked at mines today and its slightly bent maybe thats why its it doesn't charge. I will look online in google.com but let me know if anything.

[harty83]

You can get it from pocketpctechs.com. I asked them the same question and here is the answer I got:

"Yes, we can sell you the usb port as a part only for $25.00 + shipping. Place the order online for the full service repair, then email me your order number and I can change the order before it's processed."

But of course it requires the skill and tools of soldering.

[photios]

For whatever reason, my pin became bent in my mini usb port on my phone. It bends down to the right and my phone will no longer charge from my car charger, but does charge from the ac adapter and does charge and sync via usb (thank goodness).

I called ATT for a replacement phone and they told me that this is not covered under warranty. Oh man was I steamed. I told the rep that this was not my fault but was due to faulty manufacturing. I explained that the pin must sustain hundreds if not thousands of events of being plugged and unplugged as the phone must be charged daily due to low battery life. I've only had the phone for 6 weeks. How could this be my fault? So, after much arguing, he agreed to set up the exchange, but warned me that HTC upon receiving the phone may have my account charged $450 stating that this was user induced and not covered under warranty.

Can you all believe this?:mad:

[cdettman]

Same problem here

[echofloripa]

Since I had a Hermes I had problem with this connector. It is not very durable, especially if you use plugged head-sets with the phone in your pocket.

It happened that my kaiser stopped charging properly in the mais, I had to leave it with something forcing from below for it to work : )

Then one day the worst happened, the plastic bit around the pins came off, and it bent, and trying to fix it broke.

end of the story, since 13th of december I gave it back to tmobile and I'm waiting for it to be fixed. They also told me that tmobile could not consider that as been defect. That connector is the shittiest thing ever!!! How can that be my fault???? Anyway, I have insurance that I can rely on as a last resort...

Going again to the shop to check if there is any news about my telephone.
Meanwhile they try to push a G1 to me, no way...

regards to all
Emerson

[echofloripa]

Since I had a Hermes I had problem with this connector. It is not very durable, especially if you use plugged head-sets with the phone in your pocket.
...

To make the long story short, I took it to the shop, they send to repair, then it came back with a dodgy power button, as they had changed the WHOLE board!!! Send it back to repair, came still a bit weird button, the manager then gave me a new Kaiser, nice end :)