No More Roaming on Verizon With Sprint Mogul After 3.16 rom / 3.27 radio Upgrade

[keeepinitgansta]

Is it just me or is anyone else unable to roam on verizon towers after the new rom/radio upgrade (3.16/3.27)? I get a recording while roaming "Welcome to Verizon Wireless, We're sorry, we're currently unable to authenticate your phone, Please try your call again. If you continue to experience problems please hang up and dial #8899 from your wireless phone"

Any help is appreciated.

Thanks

[xweaponx]

What PRL do you have?

[neodorian]

I never tried making calls but I don't roam on their towers anymore when it comes to data. I just get the triangle and 1x and no web browsers will let me connect to any sites. I kinda just gave up on it since I only needed it in the DC Metro.

[watson540]

I can roam with the new rom. im using prl 60610 and data roaming works as well.

kind of ironic because it didn't work before for me

[digiblur]

1X roaming works on Alltel and VZW with 60610 and 3.x ROM here, but EvDO roaming is a no go on Alltel, even though it works fine with 60610 and 2.x ROM.

[TopGun2000]

I guess you are not the only one having the problem. it's a no for me for both prl 60610/60611.

However I am only having the problme at home. I can roam onto vzw at different locations (voice and 1x data) $%^%^&#!$#@!$

People say it may have something to do w/ a-key which is blank on my phone ...

[keeepinitgansta]

I guess you are not the only one having the problem. it's a no for me for both prl 60610/60611.

However I am only having the problme at home. I can roam onto vzw at different locations (voice and 1x data) $%^%^&#!$#@!$

People say it may have something to do w/ a-key which is blank on my phone ...

Using PRL 60610. I downgraded my phone back to radio 1.40 and it worked fine but it will not work with the new one. I guess roaming had to be given up for GPS.

[keeepinitgansta]

Problem Solved. Seems like Sprint's System wanted to do the PRL update themselves for record purposes because after I got the rep to shoot a new prl (60611) roaming worked. I then downgraded to 60610 (best one for me) and viola it stuck. everything is working now.

[rfrankli]

Problem Solved. Seems like Sprint's System wanted to do the PRL update themselves for record purposes because after I got the rep to shoot a new prl (60611) roaming worked. I then downgraded to 60610 (best one for me) and viola it stuck. everything is working now.

Ok, so how did you fix this again? Can you give me the current setup of your phone or the steps you took to get to where you are?

Here is what I have done so far:
- Flashed from 2.17/1.47.1 to 3.16/3.27 and got the no Verizon roaming issue you described.
- Figured it was an issue with the new ROM, so I then downgraded back to the stock 2.17/1.47.1 ROM from the HTCAmerica website. (The downgrade wiped all my settings for MDN and MSID) However, the issue persisted.
- I updated the PRL to 60611. Still no luck.
- Called Sprint, who initiated an over the air PRL update of their own to 60611. Still no Verizon roaming. Sprint says they are "investigating" and will get back to me, whatever that means...

The only other thing I can think to do is to downgrade again back to 2.09/1.40.

Also another question, when you view ##778#, does your phone show anything on the "A-Key" page under the "Authentication Key" setting now that you have roaming working? Mine is currently blank, and I have read a couple threads talking about needing to figure it out, but those users all seemed to be Verizon customers. I would be interested to find out if Sprint customers have that setting or not.

This issue is driving me nuts, and any help is greatly appreciated.

[aatreya]

Call sprint technical support and tell them you need an "HLR Reload". If they don't know what this is, ask to speak to someone who does.

[rfrankli]

Call sprint technical support and tell them you need an "HLR Reload". If they don't know what this is, ask to speak to someone who does.

Wow. Genius! Got Sprint technical support on the phone and asked for the "HLR Reload." The guy knew exactly what I was talking about and was able to do it right away. I am now able make calls and get data while roaming (currently using 2.17/1.47.1).

Thanks again!

[aatreya]

glad to know it worked :)

[TopGun2000]

Wow. Genius! Got Sprint technical support on the phone and asked for the "HLR Reload." The guy knew exactly what I was talking about and was able to do it right away. I am now able make calls and get data while roaming (currently using 2.17/1.47.1).

Thanks again!

wow, now i know what i need to do w/ my 3.16 rom

edit: got a call from spint. the tech guy said that he found an authentication failure on my account and reset it. will test the roaming again when i get home. he also had no clew what the "HLR reload" is...

edit2: whatever reset sprint did at their end seems to work. voice/1x roaming is working now, still no evdo though.

[thirdeyeopen23]

Call sprint technical support and tell them you need an "HLR Reload". If they don't know what this is, ask to speak to someone who does.

I called and had them do this, but i had no luck. Still no EVDO roaming in places where there should be. I can make and recieve roaming call and data roam in 1X but evdo is gone. This is on both the 60610 and 60611 PRL. EVDO roaming worked on both PRL's with the 1.47 radio and 2.17 rom.

Any more ideas?:confused:

[dagurasu]

well I thought I didn't have these problems, but now I'm not certain. I don't think I've ever been able to EVDO roam on verizon, at least not sice I started paying attention which was already after moving to a 2.17 with 1.40 radio and orginal PRL. I know verzion has evdo in this area, but sprint doesn't. Maybe there is no agreement here for evdo becuase of that? I guess it couldn't hurt to try this trick and see if I get it.

[dagurasu]

I found more problems using 3.16. I did encounter the roaming authentication error. So I called, got the HLR reload. That made things MUCH worse. Now nothing works. My MSID and whatnot are all correct and I see signals, but can't make calls or data connections. Sprint tried some things but nothing worked. I'm going to do a hard reset and see what happens.

Sprint was surpisingly willing to work with me knowing that I am using the test rom though... but in the end still suggested I revert to an official rom when nothing worked out.

Anyway, not sure I'd reccomend the HLR reload on the 3.16... try at your own risk.

[aatreya]

holy crap
sorry to hear that
if you get it figured out, lemme know what fixed it.

[dagurasu]

I suspect sprint just hit the wrong button. I hard rest... still no dice, but I noticed that dialing *2 does work.. normal numbers and network don't. Seems like an authentication issue. I doubt seriously it has anything to do with the rom, but I just flash 2.17, casue otherwise I don't hink I'll get far with sprint.
Now when I try to make it call it tells me the phone has not been activated. (with 3.16 I just got the call end dings imeediately)


SO when I fix this and flash back to 3.16, will I dare to try this again after roaming gets broken again?... tough call.
Edit... still need to fix MDN and MSID in the 2.17 .. more soon.
Edit: fixed MDN and MSID in 2.17... now having the same problem as in 3.16... ding ding ding... no call. Looks like I have to call sprint again.

ON the phone with sprint now. Have rebooted for them a couple of times. This guy is still stumped and he doesn't seem generically ignorant.

[dagurasu]

I started a new thread for my issue.
http://forum.xda-developers.com/showthread.php?p=1881522#post1881522

You might want to read it before doing any HLR updates in 3.16 though. I'm on my third rom today and a few hours with sprint tech and I still can't make calls.

(EDIT:)
SOLVED... see above thread. It seems they messed me up badly when they did the HRL reload... however.. it doesn't have to be done badly... at least now we know the fix if it happens to someone else.. so don't let my experience stress you too much. Now to upgrade roms again.

and voice roaming works now..

[gaganit]

ahhh!!! after the upgrade, i cannot roam on vzw...
Called and spoke to several reps... no one knows what HLR Reload is... according to them turning the phone off and taking out the battery for a few minutes will force the HLR reload.... :mad::mad::mad:

I don't know what to do.... These reps are impossible to deal with.. Anyone have any suggestions?

[rfrankli]

ahhh!!! after the upgrade, i cannot roam on vzw...
Called and spoke to several reps... no one knows what HLR Reload is... according to them turning the phone off and taking out the battery for a few minutes will force the HLR reload.... :mad::mad::mad:

I don't know what to do.... These reps are impossible to deal with.. Anyone have any suggestions?

Try again for a different rep. The phone number I used was the generic Sprint customer service number (888-211-4727). When the system asks you why you are calling, say "Technical Support" and then make sure you get into the proper area for your particular phone. Every time I have called them, they have known exactly what I was talking about. I explain my situation, explain what the phone does when I try to make a call while roaming, and explain that the fix is for them to do an HLR Reload on the account. I have never had them argue or not know what I was talking about. Also, make sure you call from a different phone than the one that needs the reset though, as you do have to turn the phone off during the reset.

Hope some of this helps.

[aph]

Had the same problem, the first 2 reps weren't able to fix it but the third did. I wonder if they did an HLR update-- what is it?

[gaganit]

Try again for a different rep. The phone number I used was the generic Sprint customer service number (888-211-4727). When the system asks you why you are calling, say "Technical Support" and then make sure you get into the proper area for your particular phone. Every time I have called them, they have known exactly what I was talking about. I explain my situation, explain what the phone does when I try to make a call while roaming, and explain that the fix is for them to do an HLR Reload on the account. I have never had them argue or not know what I was talking about. Also, make sure you call from a different phone than the one that needs the reset though, as you do have to turn the phone off during the reset.

Hope some of this helps.

rfrankli, thanks for the tip... I was finally able to get someone who did the HLR Reload..