Cancel order from expansys?!

[SpiffBB]

Hello

Well, i suspected that the releasedate would slip then the phone was launched so I waited until it was actually IN stock before I ordered the phone, that was 27 decembre. Unfortunatly it ran out of stock until they had handled my order. Since then the release has - as all know - sliped a few days many times. Now I really need the phone (because of the GPS) and mailed expansys twice about delivery date and they havent replied to any of the mails :mad:
The phone is in stock in several other shops here in Sweden now and expansys says 6 days on their site, witch i really dont believe any more....... I gave my credit card number to expansys. Anyone know hove expansys handles if you want to cancel the order? Im very affraid they will bill my card and send the phone anyways since they dont care to respond to mail and I have newer had any success on calling theire phone number. Some advice?

Right now Im really pissed of - I payd extra and choose a english phone just to get it quicker and today I could have had a swedish version - instead Im sitting with nothing.

Best regards

[benzo8]

They're really simple to cancel - I've done it twice now! I first order on the UK site in November, then reordered on the Spanish site when they were cheaper (and apparently) quicker, and then finally bought it in a shop in Barcelona...

Both times I just clicked the " Si desea ver sus datos adicionales, o reportar un retraso de entrega por favor envíenos un correo electrónico indicando su número de pedido" on the tracking.aspx page (that's in Spanish - it's the "Click here if you want more information"... link, and sent them an email saying:

"I'd like to cancel this order, as I've bought the phone elsewhere". The order ID is automatically in the Subject line of the email. Both times I got a mail back within 10 minutes confirming the order was cancelled and updating the tracking page showed that too.

[xrrkrrkx]

i am sorry, guy above me, but i have to disagree about how "easy" it is to cancel with Expansys....

I had to call them numerous times at the Swedish number,,, it connects to their French warehouse...

Expansys sucks they push the date without any forewarning..... they were happy to take my bank transfer and keep it for over a month before i went ballistic and called them like a thousand times to get the order cancelled and the money transferred back to my account.


I ended up buying one from Devicewire a few weeks back and have been happy with it in my hands since 3 days after I ordered it.

[queener]

I called Expansys in CA last week and canceled my order. It was easy and fast. I don't want to spend 800$ CAD for an unfinished product :)

[SpiffBB]

Thanks for the replies!

I have now canceled my order on expansys and ordered it from another shop, hopefully i can get it on monday or tuesday. In my case they havent billed my credit card yet. If they dont confirm the canceling on monday I think I will have spam them with mail - at least someone will hopefully reply - so they cant say I didnt cancel the order.

Best regards and thanks again for the moral support!

[kolobok01]

I have no problem with expansys. I have placed order in 11/07 and still waiting. the reason they change dates is 1 HTC have not officially released phone. 2 the date you see on the website is for second shipment they have sold out their first shipment with have not com. But i know that the first shipment have 6xx phones in it and they back odder over 700 phones. If you have placed order like me in 07 you are on the first shipment. And if you will only pay $654.xx instead of 740.00. And if I head any questions for them naiver head any problems with them.

[dovid]

What your suggesting is not exactly accurate. Expansys US brought in a tiny shipment early on -- well under 100 phones. Since then, they have pushed their delivery date back many times -- now it's at the end of march.

HTC has officially released the phone -- just not to Expansys. Some US e-tailers are already on their 4th shipment of the product.

[efty]

Expansys is the worst website I have used so far. See my email to them below, which by they have ignored, and simply asked me if I want to cancel my order!! I was waiting for over a month and in the past few weeks their website was showing expected delivery in 1-2 days while in fact the expected delivery was on the 18th of february!!

The worst thing about such cases is that there is no EU Wide consumer protection organisation and if you have a complain you need to file it at the country of the retailer. In this case they have multiple websites but in fact they are based in the UK. Anyway I have filed a complain to the Greek consumer protection organization about this. Hopefully they will do something about this. If I was another retailer competing with expansys I would sue them since they are doing false advertising, and gaining unfair advantage by not using correct delivery dates.


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Dear Sirs,

Please note that I will file an official complain to the EU consumer commissioner for false advertising on your part.
You have been
a)changing the expected delivery date since the day the product was launched
b)charging your customers for the product when you did not even have it stock.
c) you have been aware of the change of the delivery date for some time now and you have not changed it on your website to reflect the actual date. In the process luring customers to keep ordering from your website
based on the prospect of getting the product in 1 or 2 days while in fact stock is expected on the 18th of feb.

Please refer to the following EU Press Release related to the above complains.
http://europa.eu/rapid/pressReleasesAction.do?reference=IP/07/1915&format=HTML&aged=0&language=EN

And a QA related to the press release
http://europa.eu/rapid/pressReleasesAction.do?reference=MEMO/07/572&format=HTML&aged=0&language=EN

Regards,