Dirt INSIDE the screen

[4Orbit2]

Hi guys,

Well it seems a real disappointment, but my Orbit 2 has gathered some dirt inside (I guess below outer touch surface and inner screen). Is there some way to get rid of it, can we disassemble the fornt cover in a simple way to do this?

ps: mind you its got nothing to do with a screen protector, the dust is inside the upper surface. If I got it after 1 month of use, I'm pretty sure all other owners will have similar problems! :(

[SabbeRubbish]

Or you have a deffective unit in which the front protector (hardware, not accessory) was not stuck firmly enough, and let some dust inside...

I would strongly advise to NOT open the device, go back to your reseller. Most lower-tech devices can be opened, but I would really discrouage you to open this one... Much is at stake, unless you have plenty of money, but then you would have bought another one already :p

[4Orbit2]

Or you have a deffective unit in which the front protector (hardware, not accessory) was not stuck firmly enough, and let some dust inside...

I would strongly advise to NOT open the device, go back to your reseller. Most lower-tech devices can be opened, but I would really discrouage you to open this one... Much is at stake, unless you have plenty of money, but then you would have bought another one already :p

Thanks for the reponse. But is this an un-heard-of problem for HTC devices? Same thing happened with my Nokia mobile, there was not much help except cleaning it, and it was a design flaw. For the case of HTC I guess it wont come under warranty!

[benzo8]

It was definitely an inherent problem with Nokia phones, and with other manufacturers' phones, where you could "snap off" the fascia in order to replace it with an painted one. Dust easily made its way under the screen cover and I was forever trying to clean it off and then snap the case back together before any new dust managed to settle!

The Touch Cruise doesn't have such a design, and taking the front off to clean underneath the fascia would be a very risky and skilled job. I second the recommendation to not tackle this yourself but to take it back to where you bought the phone from and see what they will do about it.