Polaris reboots and/or hangs randomly

[avoigt]

Hello,

I have three Polaris (O2 XDA Orbit 2) here that crash randomly.

a) Sometimes they just refuse to wake up pressing power. Screen stays black, right green network LED blinks normally (as if phone is registered correctly) but the phone is NOT reachable, the mailbox answers the call

b) the device resets and reboots without any obvious reason...

the mentioned problems occur once in 1 or 2 days, not really reproducible...

Does anybody have the same behaviour? Is it a problem of installed Software?

Additional Software installed:

AvantGo
GoogleMaps
TrendMicro Office Scan
PocketCM Contacts 0.19b
Memmaid
Sprite Backup
Resco Explorer 2007, FTP, Registry
WakeUp Tweak
Calendar+
Advanced Config 2.1
TomTom 6
Battery Status Plugin + Clock

[qtek_metanol]

What kind of configuration you did with the Advanced Config 2.1?? the others applications are on my phone too, except Battery Status Plugin + Clock and WakeUp Tweak

[avoigt]

is there any option to export the config? Its hard to type everything... :-)

WakeUp Tweak is necessary for Alarm Bug prevention (IMHO) and does only set 2 reg keys AFAIK

[avoigt]

nobody who has the same issue?

Can DirectPush can be the reason? I am connected with an SBS 2003 Exchange almost all the time...

Thx for an help,

[Odhinn]

Hmm... I have the same issues and im am using direct push as well. I am going to disable direct push for a few days to see if that will solve the problems...

One more thing. Apart from direct push we are both using resco explorer 2007 but I don´t think that this has something to do with the problems.

[drpiety]

I would try to uninstall batterystatus had the issue too had to do hardreset.

[iain.fraser]

Apologies if this is just too damn obvious to be of any use, but on earlier XDA models I have had problems with poor connections on batteries, so I would check:

1. That your SIM is clean and properly seated - reseat if necessary
2. That your battery terminals are making good contact with no potential obstructions and that it latches properly when closed
3. Try removing, cleaning and reinserting any SD card you may have inserted

That should eliminate any hardware-based causes. The only other thing that I recall having caused problems in the past (on the Artemis) was battery status - especially it's behaviour on boot (and wake??). Might be worth removing it for a bit to see if it makes any difference.

Good luck...there's always return to manufacturer - you might just have a dodgy unit?

[palmbluetooth]

Hi, I have the same problem as you (the first one only).

[Odhinn]

Do you use push mail palmbluetooth? I am trying to test if it has something to do with direct push. I turned it off right after yesterdays post and had no black screen or reboot since. But well... It will take some more days to figure if direct push and these problems are related.

[Jazzdrums]

Hi,

I have exactly the same problem of hazardous reboot.
I have a Cruise with the SFR (Vodaphone French) ROM.

I have see it live twice while my phone was on my table without having touch it.
I'll test this like you without 3G a few days and let you know.

[avoigt]

hardware is not be the reason, although its worth to check. But it happens also if the unit is laying on the table without touching it at all...

batterystatus is NOT the reason, had reboots without it installed, can someone verify?
Resco Explorer 2007 is NOT the reason, had reboots without it installed, can someone verify?

Direct Push is the open issue to check. Without this enabled, I have a stable unit for 32 days but I'll try many more since this was not so often...

Any comments are appreciated but its definitely NOT a faulty unit since all three of mine have the same issue. Faulty firmware? Faulty OS ;-)

CU

[drpiety]

do you have bandswitch installed?

[energy59]

your is a software installed problem mate!
Report here all software installed, bye:D

[Odhinn]

Still no reboot or hang since disabling direct push... I did not change something else and had reboots or hangs nearly every day. Would be great to know if it is really direct push/active sync...

[avoigt]

same with my device, I think DirectPush is the reason. Can somebody else confirm?

[JNGold]

You guys mean to tell me that direct push, which is built into the OS and is a major component of AS on the device for years doesn't work? Come on now. I refuse to believe it. If it truly caused instability like you guys say, that would be an even BIGGER issue than the lack of video drivers!

If anything, there must a software conflict going on that is causing the instability. As a true test, try hard resetting and without installing anything, turn on AS push. Wait a day and let us know what happens.

I'll be getting my TC tomorrow and loading it up to the hilt, including setting it up for my 4smartphone account.

[Odhinn]

Well... It may sound strange but I really start to belive that this is a direct push issue. I did not have these reboots and hangs right from the start and thought about what I have done before getting the problems. I uninstalled a lot of software and nothing changed. After reading the post of avoigt about direct push I remembered that I did enable this right before the issues started. On the other hand I would not bet all my money that it is really direct push causing the problems but it is the No.1 candidate now.

I am not willing to do a hard reset right now and test just direct push course I need some of the installed components for my working days. I hope someone else is able to test that. I would even offer my exchange server for testing... :cool:

[cortega01]

Exactly the same problem (Polaris hangs or reboots) several times a day. Removed Direct Push and have not had a problem in three days. I set the schedule in ActiveSync to every five minutes. Also changed the GPRS connection to "Always on".

[sgl9x]

My Polaris just cuts completely off a few times a day or screen goes black and can't awaken it. It was working fine for weeks and just started doing this.

I do have bandswitch installed and I do not use direct push.

EDIT: When I push on the battery it turns off. I hope its the battery and not the contacts.

[ygeordy]

Hi, same problem here.

The original version was the french ROM, and it worked for a week without any problem. (I have the phone for only one week). Last night I flashed it with a english version, and installed only 2 programs, skype and core player.
Facts:
1. if the phone is usb connected with the computer, it doesn't turn off.
2. if the phone is going in power save mode automatically refuses to turn back on by pressing the power button. It's like the display is disabled. If I call my number when is down like this, from the phone that I am calling from I can here the call, but the HTC doesn't ring.
3. it goes off after about 2 minutes if is innactive, and I can turn it back on only by reset. If I am using the phone (playing, browsing, etc.) it doesn't turn off.

I guess it's a soft problem. (but then again, I'm just a beginner user with this phone)
Does anyone has a solution for this?

Thanks

[martint235]

My TC seems to be turning off every couple of hours or so today and refusing to come back to life. LED is flashing but screen remains blank. I don't use direct push at all.

It was doing this a while ago (just after I first got it) but went away after a couple of days. I installed SPB Phone suite, Time and weather about 5 days ago along with WM6.1 but that seems too long ago to be important.

Anyone had any other ideas?

[madinga]

I have a similar set of software installed, mine crashes once a day AT LEAST and needs a soft reset. Beginning to tire of it - I paid A LOT for this phone, and it really isn't very stable at all...

[AG_Uni]

I had same problem, TC didn't want to come back from standby mode... Disabled automatic e-mail checking and problem was solved. I noticed also that mostly TC froze after i did recieved mail with attachment...

So I was thinking, could it have something to do with the storage card??? Often many application do mention not to install on storage cards... WM mail client uses storage for storing the attachments (at least if you specify it)

[Hotas]

Same problem here. I just bought mine 2 days ago and it "died" every night. LED still flashing, screen black, no chance to wake up the thing. Direct Push was enabled. In the first morning there was a message synced on my other device so I thought that messages during standby cause the problem. This night no message arrived but device frozen again. Will try today to switch off AS over night now (which is cr... since I love Direct Push).

Cheers,
Derek.

PS: device was a virgin, no other software installed.

[Hotas]

You guys mean to tell me that direct push, which is built into the OS and is a major component of AS on the device for years doesn't work? Come on now. I refuse to believe it. If it truly caused instability like you guys say, that would be an even BIGGER issue than the lack of video drivers!

If anything, there must a software conflict going on that is causing the instability. As a true test, try hard resetting and without installing anything, turn on AS push. Wait a day and let us know what happens.

I'll be getting my TC tomorrow and loading it up to the hilt, including setting it up for my 4smartphone account.

I believe it is not DP directly but a Power Management issue of the device that pops up when data is transferred during standby. Data does not mean necessarily that an email has to arrive. When DP is enabled there is a lot of data transfer all the time without a single item to be sync'd.
Power Management is partly provided by the OS but the most important part is implemented by the manufacturer of the specific device (HTC) as it is hardware dependent. Since I'm involved in developing Windows Mobile drivers for our radio modules (not used by HTC :)) I'm pretty sure that in this case HTC's Power Management is screwed up somehow. :(

[Update]: after thinking about it a bit more it may be even worse: in my job most applications (= customers devices) have an application processor which runs e.g. Windows Mobile and our radio modules are attached via V24 or USB internally. Our modules include the modem processor. Both application and our module can send to sleep and wake up the other side to save power. E.g. our radios wake up the device on incoming calls etc. where on the other hand we are sent to power save mode when there is no radio related user action on the device. So you can imagine that there are very complex power managment scenarios. In the Orbit/Touch Cruise devices there is the MSM7200 processor which contains an ARM 9 plus an ARM 11 core (hope that's right). So in this case Power Management between application part and radio seems more to be Qualcomm's job. When I recall that the device itself is unresponsive and radio is not attached to the network anymore I think that possibly Qualcomm is to blame.

These are my thoughts only and I have no evidence for them...

[Hotas]

It is frozen again this morning :(. Direct Push was disabled. So it seems it is not (only?) caused by DP. Don't know what the reason could be. I think I have to return the unit....

[Hotas]

I will disable 3G for a few days. 3G/HSDPA coverage is a bit poor in my flat. I returned home with the Orbit in my pocket this morning at 02:30 am and the device was still running. When I woke up the Orbit was frozen again.

@Jazzdrums: You wrote you wanted to do this too (disabling 3G) - did you? Any results?
Cheers,
Derek.

[Hotas]

Okay, continuing my observations (hope somebody joins someday): I disabled 3G/HSDPA und re-enabled Direct Push and guess what? The Orbit made it through the night without freezing! Will check if this is reproducible the next days...
See you.

[kutonglupa]

Hey guys! You al have a runaway battery notification DLL problems. The one that sends the unit to suspend mode in order for you not to lose data. It's not about any software you might have installed. The best way to resolve this is to use SK Tools or Memaid and run the Advance Cleaner and voila everything's smooth as ever. NO CRASHES. :D

[Hotas]

You think the battery is empty (maybe I didn't get it right...)? It is not in my case...

[lebidibule]

Hello,
I've the same problem. It's not DP's fault, but it seems there's a bug with HDPSDA. If you deactivate it, there's no more hangup and resets.
I've a french SFR ROM btw.

[X-Act!]

Hi,
in my 2 week-old TC I've see this issue only two time: I've manually put the device in stand-by and I'm not be able to wake-up it.

I use DP, but in both cases it was off and no data connection are active.

Never see any issues when the device is on, no reset and no crash!

Now, my TC is in stand-by: I'm monitoring it...

[directmail]

My TC also refused to wake up after pressing the power button. It has been working now for about 2 weeks after a hard reset. Installed the same software except an updated version of Windows Live (10.6.0034.0800; which made my TC much faster) and new Opera 9.5.

[Hotas]

Hello,
I've the same problem. It's not DP's fault, but it seems there's a bug with HDPSDA. If you deactivate it, there's no more hangup and resets.
I've a french SFR ROM btw.

Yes, that's what I discovered too, see my comment a few posts earlier. I can live with having HSDPA disabled. It sucks too much battery power anyway....

[dikko]

I bought one 4 weeks ago. I had 10 reset in 2 days. Called my resseler only thing they said sen dit in you get it back repared. Later on I called HTC uk they said you should get a new one. I sen d it back to gsmweb.nl, gsmweb.nl send it to a repaircentre, the rapaircentre has sent it to HTC. I hope I get a new one or a working one.:mad:

[MusicArt1st]

Hi,
Just a quick question people. Does anyone's device also reboot aswell?

[teride]

hardware is not be the reason, although its worth to check. But it happens also if the unit is laying on the table without touching it at all...

batterystatus is NOT the reason, had reboots without it installed, can someone verify?
Resco Explorer 2007 is NOT the reason, had reboots without it installed, can someone verify?

Direct Push is the open issue to check. Without this enabled, I have a stable unit for 32 days but I'll try many more since this was not so often...

Any comments are appreciated but its definitely NOT a faulty unit since all three of mine have the same issue. Faulty firmware? Faulty OS ;-)

CU


I have had the issue happen before & after batterystatus installed. I also have Resco can't confirm before installation. My device won't wake up from standby. It has been happening more frequently. I also have direct push to exchange server on constantly.

[hlm]

I have the same problem - doesn't wakeup randomly on power button push.

It started to occur after i made some registry editing according to the tips and trick from this site.

The only software from the posted list i have is resco explorer.

Now i rolled back chages of the registry and waiting if the problem takes a place again.

[ouioui]

I have the same problem here (French SFR ROM).

I often must restart my TC with a soft reset on the morning.

DP is OFF.

When I restart, the battery level looks very low aswel, as if an application was ON during night (sry for my shitty english).

[ouioui]

Someone tried to work without SD card ?

[ouioui]

Test made :
- Memory cleaning with memaid
- Mail stored in RAM (previously on SD)
- DP ON
- Uptime meter (battery monitoring) desinstalled

> Hangs still there

Gonna try without SD Card in PDA

[palmbluetooth]

I turned the push email off, and since then I have had no problems.

[ouioui]

Ohh, nic ; but I still have the pbme with Direct Push Off

[mlambert890]

So is this problem still happening? Did everyone just say the hell with the Cruise? :)

I have the exact same problem. Definitely not software related as it persists after a hard wipe.

Im am trying the HSDPA disable thing to see if this makes a difference.

HTC quality is just getting worse and worse as they become more and more dominant in WM phones. Really a shame.

[indigo]

Guys I had the same problem. I removed the SD card, and no resets or hangups since then (1 week). I am planning to first clean the contacts of the SD card and if the problem persists, to change my SD card.

[Pol_pv]

Same problem. Polaris go to sleep, and after power on - reset
I already trying many diff. roms (incl. original), disable PUSH Mail, not install applications - same issue.
The last chance - to remove Micro-SD Card.

[mgkkelis]

I had the same issues. Random restarts and hangs several times per day.
I have disabled HSDPA from settings/connections and it's been 3 days now without any hang.
Hopefully this was the problem.

[kikoj]

i looked at the micro sd card and found a message saying there is a
discontinuety problem.
i have copied the files from the card to the pc,formated the card and copied back the files-since yesterday-no reset.

i hope that will help you too.

[kikoj]

i have posted my reply at the end by mistake
try to backup your micro sd card format it and load the files back.
it worked for me- no resets when turning the device on.
( did it after i found a file in my card saying there is a discontinuety problem).

[ouioui]

Problem still here

How is your card formatted.

Mine was in FAT. I will try now with FAT32

[benjimen]

My Touch Cruise randomly spontaneously reboots occasionally as well. The only thing I've noticed for sure is that GPS is active as well as a media player other than the HTC one or WMP. If I'm using Conduits Pocket Player, CorePlayer, or Resco Radio >and< something GPS, a reboot is likely to happen.

[hamidrj]

I had the same problem very often for long time, my device refused to wake up after pressing power. I used a basic version of windows 6.1 and download the image to my mobile. since then, I had never experienced any issue.
you can use the following link to do it. and then disable the HTC home if dont like it.
http://forum.xda-developers.com/showthread.php?t=393429