Battery gets charged but AS does NOT find the phone

[crunchy]

i've got a rather stupid problem.

first of all, i got the orig. O2 XDA Orbit WM6 rom on this toy ;)
so no weird, tuned firmware or anything unknown..

i wanted to sync my artemis with my "old" computer (new is a mac.. doenst work verry well) runing XP home SP2. It worked for months perfectly, worked with WiMo5 and 6. It actually DID work!

Normaly i use the USB for syncing, then i got lazy a few weeks ago and changed it to BT. I had quite a fight to get i work but in the end it worked fine and wireless...

Then i did not sync it for about a month. And today i wanted to sync it again.
BT Dongle wasn't anywhere to find so i plugged in the USB. The Display "light up" so everything is normal... Active Sync starts to turn (the icon in the Systray, next to the clock). After a few minutes AS wrote that there is no connection. I re-plugged the USB. No change. I uninstalled AS and installed the latest version directly from MS's homepage. No change!
I tried it with BT. The BT on my computer recognized a artemis. wow! great! AS starts and my BT Connection-software tells me "connection cancled". Damn!

I changed the Computer. No running a Win Vista HomePremium 32bit, plugged the phone in, it recognieses some thing (4 i think it was...)
But i can't find the phone. No problem, so i thought. I downloaded from MS the Mobile Device Center. unplugged an plugg it in again - no change!

Somehow my phone is not recognized as phone for AS.
The Battery is charged now ;) so, some things work and some thinks not.

I need the sync! Win XP oder Vista doesn't matter. But how the hell i get this thing to work again?!

I deleted now all "connections" in AS on the Computer an on the Artemis.
So actually it should tell me that i have to configure what to sync. but it doesn't!

Anybody an idea what might be wrong?

[mugglesquop]

Do you charge ur Artemis in a car? its a common problem that having your phone on charge whilst starting the engine causes the USB control board to get damaged, so you can still charge, but the USB connection doesnt work for Syncing.

Needs a new USB board if this is the case, which is covered by warrenty, or can be repaired for around £20 (phone repair shops).

[crunchy]

i often charge my phonein the car.
it never made any problems - until now!

i should contact my provider (o2) and make them repair my phone?!

[mugglesquop]

yeh, as long as your phone is under a year old, O2 will repair for free (under warrenty)

[shoonari]

first of all - dont be so pessimistic, make a backup/hard reset and check again.
It is a usual problem( at least, for me) if you use your pda to sync with several computers via diff ways.

[neila]

Had a similar problem with a faulty connector on an Xda IIi which was 3 months old and had lots of trouble getting it repaired under warranty.
The problem is that they send it off to a repair depot who analyse the fault and then come back to you a couple of weeks later saying it's your fault and that they will not repair it under warranty i.e. you've got to pay.
A couple of letters and a call to Customer Retentions did the trick though

[mugglesquop]

when it *first* happened to mine, i sent mine off to T-Mobile in a bag that they sent me, and 2 days later is was back again, fixed!

i've got to say that T-Mobile seem to have good servicing, not that the products should need repairing in the first place! :rolleyes:

[macguffin]

Have you tried a different cable?
I have one cable that only allows me to charge (must be damaged somehow) but all the others work fine with it.

[crunchy]

i tried 4 cabels!
i wrote an email to o2 --> no answer yet
hard reset will be next thing to do. normal reset is done, no change!

but mayB o2 will simply give me a new one ;)
i wouldn't mind ;)

[shoonari]

try, as well, to delete all partnerships, on pc and pda as well

[Longhair]

I get that problem randomly also.

I've had it happen on 2 different computers, Win 2k Pro, Win XP Pro, Active Sync 4.2, Active Sync 4.5, WM5, WM6...

The best solution for any problems with any combination I had was REBOOT THE COMPUTER.

Worked every time.

[crunchy]

they are delted.
no change


o2 wrote an email:
un-check the "hook" in settings - connections - usb2pc
or
hard rest should help

well as far as i know, i checkt the usb2pc thing, un-checked, checked it again... i tried quiet a lot. so this won't help
hard reset will be done as soon as i find out how to save all the sms, mms from the phone... anybody an idea?

[shoonari]

to save your messages?
about sms - "jeyo mobile companion" will surely help you
mms? try sktools - i saw there backup of pocket outlook folders.
br

[crunchy]

thank you.. jeyo helped

[4o4i]

has anyone repaired his device usb already.Could you post where is the best place and cost to repair XDA Orbit's USB.
Thank You

[blkWolf]

First time I connected my phone to the PC, ActiveSync didn't work. Same simptoms, battery was charging, but no connection from AS. Turned out "DHCP Client" service was stopped in Windows. Start -> Control Panel -> Administrative Tools -> Services. See if the status of that service is "Started". It is by default.

[4o4i]

Hi, thanks for your suggestion.all the system services are ok.I have orbit 2 and syncs like a charm.the orbit 1 unfortunately lost that ability due to a car charging problems as described above.I need to send it for repair but don't know where and how much that would cost me.
Thanks

[samov]

MY GOD.... you mean it's a KNOWN fact the car charger ruins your artemis...

does this happen with 5V 1amp charger

or with a normal "usb" charger 5V 0.5amp....?!

both for car use.

[soardiac]

car charging shouldnt be a problem if you plug it in AFTER you started the car (dont blame me though). when starting the car, there seem to be some possibility of high current peaks that can damage your device. i guess it also depends on the car...

[4o4i]

I am not a very tech person but what I read in this forum is showing that exactly when you start the engine and your artemis is pluged in to the charger this thing happens.
I did hard reset, tryed 3 diferent usb cables and still no reacton.It is definately a hardware problem Mr Samov.
Regards

[Twinn]

i had the same problem with AS & cable. I just took another cable (from my camera) and it works till now :)

[crunchy]

i did a hardreset, it worked again!
great!

[4o4i]

I did 5 hard resets-nothing.even after one reset the battery stoped charging.after the next one battery is charging but still not AS connection:(

[mugglesquop]

i gave up with hoping Activesync would work again a year ago lol! Tried many computers and many cables with many hard resets....

New phone soon tho! woo! just got to decide on what to get...

[Shand359]

I had this problem a number of months ago. Eventually found out the problem was my Firewall. Turned out my firewall was blocking access to my Orbit as it didn't recognise the device as a trusted member of my Home network.

[pskint]

i have the same situation over here, tried everithing told in this thread...guess i'll have to go to a service unit to change its USB board...

does anyone know a bluetooth issue (at PC pairing the phone does not see the serial port service)? may me related with the car charger damage?