View Full Version : T-Mobile Internet Stopped!!
My hermes was working fine for the couple weeks I've had it, internet, internet sharing, everything. A couple days ago, the internet stopped working. I can still do calls, emails still seem to work (with exchange), sms is fine, although MMS is failing as well.
I have a 2nd 8525 and the same issues on that one too. I plugged my sim into a wing I had laying around, and voila, internet works. I tried all sorts of settings, tried surfing with wap.voicestream.com with the 216.155.165.50 or whatever proxy, etc.
I noticed on another forum that people in my area are having the same issues, but t-mobiles says the network is fine.
I am inclined to believe t-mobile on this one a bit, being that my Wing works fine... but neither of my 8525's (hermes) work...
One last note, when I boot up, I get a message saying the operator does not exist database, I just exit out the error and it WAS working fine even with that box, does it on both Hermes I have.
Any ideas!!!! Thanks. All help is really, really appreciated.
tonokeemon
09-02-2008, 04:59 AM
Mine stopped working temporarily yesterday, and started working again within an hour. Are you using the internet2.voicestream.com access point?
I'm using wap.voicestream.com -- but I had tried internet2.voicestream.com as well... are you using all the proxy settings with it (I HAVE the 19.99 unlimited data plan btw).
Both phones are using Schaps, so i'm considering flashing a different rom and seeing if that brings any new luck if I can't find any other help. But I have my main phone really well customized and would hate to have to do that.
What area are you in? I'm in South Florida (and on another thread, 2 or 3 other posters in south florida are having the same issues, weird)
tonokeemon
09-02-2008, 05:05 AM
With the unlimited data plan you should be able to use internet2 for all data and wap.voicestream for MMS. If you want I can post my configs that work, I just copied them from the T-Mobile Wireless configurator site using the Wing for my handset. Also, I'm from Northern Colorado.
S.V.I
09-02-2008, 05:18 AM
I had an issue with t-mobile tZones back when they alowed it on smartphones... Then one day it just stopped working. about two weeks later, I finally got annoyed with them and called them.
They argued with me about tZones working for about 20 minutes and then finally found an internal memo about people using tZones to cruise the internet by accessing wap first, and once establishing a connection, usine pIE. So, You can't trust a phone company when it claims that their network is ok or that they ddin't cancel a part of your service without letting you know.
...BUT,
acording to them:
"216.155.165.050" FALSE INFORMATION
"216.155.165.50" TRUE INFORMATION
"Welcome to the T-Mobile Wireless Data Configurator. In a few quick and easy steps, this tool will help you configure your phone for Internet access."
Setting up the handset
Tap Start.
Tap Settings.
Tap on the Connections tab.
Tap the Connections icon.
Tap Add a new modem connection under T-Mobile Data.
Enter T-Mo WEB in the Enter a name for the connection field.
Tap to select Cellular Line (GPRS) from the Select a modem drop down list.
Tap Next.
Enter internet2.voicestream.com in the Access point name field.
Tap Next.
Tap Finish.
The new Internet profile is now configured and ready for use.
VPN
"Welcome to the T-Mobile Wireless Data Configurator. In a few quick and easy steps, this tool will help you configure your phone for Internet access.
Setting up the handset
Tap Start.
Tap Settings.
Tap on the Connections tab.
Tap the Connections icon.
Tap Add a new modem connection under T-Mobile Data.
Enter T-Mo VPN in the Enter a name for the connection field.
Tap to select Cellular Line (GPRS) from the Select a modem drop down list.
Tap Next.
Enter internet3.voicestream.com in the Access point name field.
Tap Next.
Tap Finish.
The new Internet profile is now configured and ready for use. "
"Picture Messaging (MMS) Configuration Complete
Welcome to the T-Mobile Wireless Data Configurator. In a few quick and easy steps, this tool will help you configure your phone for picture messaging (MMS).
Setting up the data account
Tap Start.
Tap Settings.
Tap on the Connections tab.
Tap the Connections icon.
Tap Add a new modem connection under T-Mobile Data.
Enter T-Mo MMS in the Enter a name for the connection field.
Tap to select Cellular Line (GPRS) from the Select a modem drop down list.
Tap Next.
Enter wap.voicestream.com in the Access point name field.
Tap Next.
Tap Finish.
Setting up the MMS profile
Tap Start again.
Tap Messaging.
Tap Menu.
Tap MMS Configuration.
Tap the Servers tab.
Tap New.
Enter T-Mo MMS in the Server Name field.
Enter 216.155.165.050 in the Gateway field.
Enter 8080 in the Port number field.
Enter http://216.155.174.84/servlets/mms in the Server address field.
Tap to select T-Mobile GPRS from the Connect via drop down list.
Tap to select WAP 2.0 from the WAP Version dropdown.
Tap OK.
Scroll to T-Mo MMS and tap Set As Default.
Tap OK.
The new MMS profile is now configured and ready for use. "
"t-zones (WAP) Configuration Complete
Welcome to the T-Mobile Wireless Data Configurator. In a few quick and easy steps, this tool will help you configure your phone for t-zones (WAP).
Setting up the handset
Tap Start.
Tap Settings.
Tap on the Connections tab.
Tap the Connections icon.
Tap Add a new modem connection under T-Mobile Data.
Enter T-Zones in the Enter a name for the connection field.
Tap to select Cellular Line (GPRS) from the Select a modem drop down list.
Tap Next.
Enter wap.voicestream.com in the Access point name field.
Tap Next.
Tap Finish.
Tap Manage existing connections under T-Mobile Data.
Tap on the Proxy Settings tab.
Tap to check This network connects to the Internet.
Tap to check This network uses a proxy server to connect to the Internet.
Enter 216.155.165.050 in the Proxy server field.
Tap Advanced...
Tap HTTP.
Enter 8080 in the Port field.
Tap OK four times.
Tap Start.
Tap Internet Explorer.
Browse to http://wap.t-zones.com.
Tap Menu.
Tap Tools and tap Options...
Tap Use Current under Home page.
Tap OK.
The new WAP profile is now configured and ready for use. "
http://tmobileuspublic.wdsglobal.com/phonefirst?phoneId=0&manufacturerId=0&ispId=&mmsId=&wapId=&contractId=235&countryId=37&networkId=90&bearerId=5&phoneId=1805&manufacturerId=41&mobileNumber=&incomingServerId=
another thing you can do is copy the contents of your extended rom on the wing onto a storage card on your new device. also copy the "config" text file so that you install the CAB files in the proper order. reset. try now, I hope this helps
another thing you can do is copy the contents of your extended rom on the wing onto a storage card on your new device. also copy the "config" text file so that you install the CAB files in the proper order. reset. try now, I hope this helps
Did all of the above settings, didn't do a thing. Still same connection issue. When you go to IE and enter an address, it says "connecting... locating... opening..." and just sticks on "opening" for the page, MSN Live doesn't work or anything else either. This is all strange since it was all working fine only a few days ago.
There is some magic setting or something that is making Hermes devices not work anymore while the wing still does.
I DIDNT do the extended rom thing, would you mind explaining that a little further step by step for me?
tonokeemon
09-02-2008, 06:21 AM
If those settings don't work it sounds to me like something is corrupted on your phone, and you may need to do a hard reset, or installing a new rom. I haven't had any issues with Schaps 4.31 since I installed it 2 weeks ago, but it sounds like you might be.
I have 2 8525's, lol... didn't work on EITHER even with a fresh install of schaps, I even tried 4.4 with win mo 6.1 just for jollies. It's really strange though and as I said, multiple people in my area are reporting this same issue at this moment.
But I just think they made changes that a certain setting or something on the hermes doesn't like since it works on the Wing.
In fact, it's quite pissing me off, lol... really frustrating.
tonokeemon
09-02-2008, 07:30 AM
I would call t-mobile and find out from them. my 8525 works just fine.
yeah but you are in a different part of the country, it's actually people with Kaisers (Tilt) having the issue as well... it's the TyTn and TyTn II models that just magically aren't working, and it's all south florida. Those t-mobile bastards!
But really, the freakin Wing works, what could it possibly be!!!!!
Seumas
09-02-2008, 12:21 PM
As always, when I have problems with my phones I turn to xda developers and viola! Answer's to my questions. My at&t 8525 internet stopped working around 8pm Thursday night (2/7/08). I have had my T-mobile sim on this phone working fine since last July with not one problem until now. I actually did call t-mobile customer service and went through all the usual treat the customer like a dummy and tell him/her to restart, take out battery, etc etc like that never occurred to me to try...DUH! Then they tell me to talk to the IT dept at my work to see about active sync settings. And of course they do not know that I AM the senior engineer in the IT dept so I get the rare privilege to inform them of this and assure them that there is NOTHING wrong with my exchange server as everyone else in the office using active sync has no problems, it is only me on T-mobile with my unlocked 8525. They then offered to transfer me to tier 2 support. Which gave me another rare opportunity to use one of my favorite lines with customer support..... "I just want to talk to someone who knows more than me". Unfortunately work took me away from the phone and I did not get a chance to continue with tier 2 support. I will take this up later today and post any resolutions if they present themselves. But I am putting my money on this forum and the incredibly talented individuals who frequent here on a resolution to this issue instead of T-mobile. Seems to me T-mobile is sending a hidden message that they possibly do not want my business anymore. Good thing my contract us up in a few months. :)
Thanks to all in advance!
theformula
09-02-2008, 01:18 PM
yeah but you are in a different part of the country, it's actually people with Kaisers (Tilt) having the issue as well... it's the TyTn and TyTn II models that just magically aren't working, and it's all south florida. Those t-mobile bastards!
But really, the freakin Wing works, what could it possibly be!!!!!
It's possible that the wing, since its a T-Mobile phone probably has some sort of network priority list the 8525 doesnt. try selecting under Phone > networks Tmobile and see if it sticks. Good luck!
jompao
09-02-2008, 01:30 PM
Perhaps you should try flashing another radio. I used one a while back and could not get data working.
that's very interesting, as we are probably ALL using the same unlocked radio. Can you possibly point me in the right direction on how to do that?
Seumas
09-02-2008, 02:14 PM
I'm using Radio version 1.51. I will try flashing to the latest and see how that goes, but let me tell ya, looking at the new schap's rom I'm thinking I might just flash that bad boy, It looks awesome!
I'm using Radio version 1.51. I will try flashing to the latest and see how that goes, but let me tell ya, looking at the new schap's rom I'm thinking I might just flash that bad boy, It looks awesome!
The 4.4? It's ok, I didn't notice a huge difference, and it actually seemed to run a bit slower, although I didn't have a chance to test it much.
I went to my device information, and it says radio version 1.16 - so I guess we are running different radio's and having the same issue... maybe that isn't the solution then. Could it have somethign to do with hard-spl and having it unlocked and what not?
Ok so tried 5 different radio versions, all with zero success. Ugh!!
S.V.I
09-02-2008, 09:56 PM
http://forum.xda-developers.com/showthread.php?t=294573
I use this rom to fix my service. period. I just dont know how else to fix that issue.
All the other ROMs have not fixed the issues I have been having after upgrading my phone to WM6. The Rom By it self eats the batery, so Faria's Kitchen has a great little extra package in the extended rom: "Xfaria settings"
FIXED the battery drain issue.
WIZARD G3 (TMO MDA US) WM6 pro from Here:
http://forum.xda-developers.com/showthread.php?t=294573
Radio: official 2.25
IPL/SPL: 2.26
Xfaria Settings
How recent was your internet not working? And can we just install Wizard roms onto an 8525 hermes?
We are going to keep this down to 1 thread I think, we have one going pretty well on the Kaiser forum (TyTn 2) and the South Florida guys with that model are having the exact same issues.
Head over there and we can keep this all together and try and find a solution.
http://forum.xda-developers.com/showthread.php?p=1907694#post1907694
F2504x4
25-02-2008, 04:09 AM
Just to say that i am having the same issue on my 8525, no IE and cannot get the HTC weather to update,
I am cid unlocked with the ATT WM 6 rom update. with the radio update to 1.54
BUUUUTTTTt I did load opera mini 6 and can now get on the internet with no issues.:confused:.hmmm strange one me thinks
S.V.I
03-03-2008, 11:29 AM
Did all of the above settings, didn't do a thing. Still same connection issue. When you go to IE and enter an address, it says "connecting... locating... opening..." and just sticks on "opening" for the page, MSN Live doesn't work or anything else either. This is all strange since it was all working fine only a few days ago.
There is some magic setting or something that is making Hermes devices not work anymore while the wing still does.
I DIDNT do the extended rom thing, would you mind explaining that a little further step by step for me?
Just had to do that all over again. didn't work untill soft reset. (I guess it needed to apply registry settings
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