WM6 does NOT sync with Vista running OUtlook 2003/2007

[lanwarrior]

I just got a new laptop running Vista and I am just having tremendous issue trying to sync my Sprint Mogul (HTC Titan) to Windows Mobile Device Center (WMDC --> ActiveSync replacement in Vista) and Outlook 2007.

Basically, when I connect my Mogul via USB (NO Bluetooth), the device shows that it is connected for syncing to the laptop. But WMDC shows "connecting..." all the time and just not syncing. The only way to do this is to reboot the laptop.

The same phone sync just find to a Windows XP machine. I have tried the following but to NO AVAIL:
- Disable "Enhanced network USB function" in the device (Start -> Settings -> Connection -> USB to PC
- Remove all background services in the laptop, like Anti Virus, Vista Sidebar, Spy Sweeper.

BTW, my Mogul is running WM6, no custom ROM or anything.

Does anyone have the same issue and can provide me with the solution? It seems Vista and WMDC just breaks everything.

[nikon858]

what does sync center say?? I'd try going into WMDC and unchecking all the sync content and seeing if it will connect...chances are theres something that it's trying to sync and it won't....I've also ran into a problem recently where outlook must be open for it to sync properly...you can try that.

[lanwarrior]

There are 2 WMDC applications:

WMDC (Start -> Programs): just say connecting

Sync Center (on Taskbar): when I double click, under "View Sync Partnership", it just say "Disconnected"


I always run Outlook 2007 before Sync, so I suspect something else in Vista causing it.

I have tried a fresh Vista install, and it sometimes work, sometimes doesn't.

What I found out is like this:

1) Start Vista and Outlook
2) Connect device to WMDC - WORK
3) Disconnect, but Outlook remain
4) Reconnect - DOESN'T WORK

[tyante]

There are 2 WMDC applications:

WMDC (Start -> Programs): just say connecting

Sync Center (on Taskbar): when I double click, under "View Sync Partnership", it just say "Disconnected"


I always run Outlook 2007 before Sync, so I suspect something else in Vista causing it.

I have tried a fresh Vista install, and it sometimes work, sometimes doesn't.

What I found out is like this:

1) Start Vista and Outlook
2) Connect device to WMDC - WORK
3) Disconnect, but Outlook remain
4) Reconnect - DOESN'T WORK

I have Vista and Outlook 2007 and never had a problem with syncing. I just tried the 4 steps you outlined and it worked when I first connected my Mogul and also when I reconnected the Mogul. What version of WMDC are you running? I have 6.1.6965.

I usually don't run Outlook before doing a sync. I've never had a problem with this either way.

[skny]

I know you said that it shows something about being connected, but have you gone to My Computer and tried to access your device? This will help determine if its just not being recognized by the system properly, or if the sync software is hosed.

Additionally, try searching here or on ppcgeeks.com for the "update vista drivers". I didn't need them - but apparently some folks did. Depending on how long you've had Vista, and/or whether or not you've done M$ Windows updates, I'm thinking your driver could be hosed.

I too have Vista - and I can sync just fine as well as transfer files back & forth through My Computer. I also sync the same device up with an additional computer (how sweet is that? I wish iTunes would freakin' work like that one of these days!) that's on XP.

Would love to help more if need be. I'll be around Saturday if you want to PM and try going over your settings vs mine or something.

[mem_reddog]

Sometimes I have to connect my mogul up to 6 times before it connects properly to my Vista laptop. I now always open device manager before connecting the mogul. It doesn't connect properly until the Microsoft Windows Mobile Remote Adapter driver installs correctly under Network Adapters AND the pocketpc driver installs correctly under portable devices. And it is very wierd because sometimes it works on the first try, and other times like I said b4 it can take up to 6 tries before it works right. I have looked up the error codes that it generates in the Event logs and there are a lot of people who are having the exact same issue, so I chalk it up to a Vista problem and hopefully it will get better after SP1 is released.

[lanwarrior]

Sometimes I have to connect my mogul up to 6 times before it connects properly to my Vista laptop. I now always open device manager before connecting the mogul. It doesn't connect properly until the Microsoft Windows Mobile Remote Adapter driver installs correctly under Network Adapters AND the pocketpc driver installs correctly under portable devices. And it is very wierd because sometimes it works on the first try, and other times like I said b4 it can take up to 6 tries before it works right. I have looked up the error codes that it generates in the Event logs and there are a lot of people who are having the exact same issue, so I chalk it up to a Vista problem and hopefully it will get better after SP1 is released.

How did you get this MS Windows Mobile Remote Adapter and Driver? Windows Update or manual download link?

[Jammo]

I don't know how to set my ppc-6800 (same as Mogul) to sync my contacts and e-mails with outlook 2007. When i connect it to my PC, it appears in my computer and i can browse in and transfer files in both ways. But still no contacts or e-mail sync...i would like to get help.

[slvrap1]

I know you said that it shows something about being connected, but have you gone to My Computer and tried to access your device? This will help determine if its just not being recognized by the system properly, or if the sync software is hosed.

Additionally, try searching here or on ppcgeeks.com for the "update vista drivers". I didn't need them - but apparently some folks did. Depending on how long you've had Vista, and/or whether or not you've done M$ Windows updates, I'm thinking your driver could be hosed.

I too have Vista - and I can sync just fine as well as transfer files back & forth through My Computer. I also sync the same device up with an additional computer (how sweet is that? I wish iTunes would freakin' work like that one of these days!) that's on XP.

Would love to help more if need be. I'll be around Saturday if you want to PM and try going over your settings vs mine or something.

I agree with the problem being a driver issue, mine searches for updates every week. I've had a vista machine since october last year and havent had any problems at all with syncing(usb or BT) or changing roms. As a suggestion when a first got my 6800 in July and switched to the 2.17 rom i had to upgrade to a newer version of WMDC, check your version and the most up to date one on HTC's website. Hope that helps.

[lanwarrior]

Hi all,

I am bringing this thread back because now I have another issue with Mogul syncing to Vista with Outlook 2007. This is actually for my friend but the issue is simply puzzling and I hope anyone have insight on this.

My friend have another laptop and a Mogul and when he connect the device to the laptop via USB, Vista Mobility Device Center (MDC) only recognize it as a MEDIA PLAYER, not as a PDA.

I tried the following:
- Disable/Enable USB Advanced Network functionality (System -> Settings -> Connections)
- Hard reset the Mogul
- Connect the devices and run Windows Update (to check if there is a driver issue)

When I connect that same Mogul to a Windows XP, it sync just fine.

What do you guys think?

[lanwarrior]

Guys,

Just a quick update on the issue whereby I cannot sync the Mogul to Vista: the driver updates did the trick! After installing the driver update, syncing works just fine! I wonder why M$ didn't include this update under Windows Update.

Thanks for the help all!

[timbouk]

Guys,

Just a quick update on the issue whereby I cannot sync the Mogul to Vista: the driver updates did the trick! After installing the driver update, syncing works just fine! I wonder why M$ didn't include this update under Windows Update.

Thanks for the help all!

Please, where did you get the driver updates. Was it a driver on the phone, or for vista.

I am having similar probs, except it appears to sync, but deletes all contacts (inclunding sim!) from my touch dual.:mad:

[lanwarrior]

It's shown in the thread above. The driver is available in PPCGeeks. I forgot which thread there, though.

[dclong]

I just got a new laptop running Vista and I am just having tremendous issue trying to sync my Sprint Mogul (HTC Titan) to Windows Mobile Device Center (WMDC --> ActiveSync replacement in Vista) and Outlook 2007.

Basically, when I connect my Mogul via USB (NO Bluetooth), the device shows that it is connected for syncing to the laptop. But WMDC shows "connecting..." all the time and just not syncing. The only way to do this is to reboot the laptop.

The same phone sync just find to a Windows XP machine. I have tried the following but to NO AVAIL:
- Disable "Enhanced network USB function" in the device (Start -> Settings -> Connection -> USB to PC
- Remove all background services in the laptop, like Anti Virus, Vista Sidebar, Spy Sweeper.

BTW, my Mogul is running WM6, no custom ROM or anything.

Does anyone have the same issue and can provide me with the solution? It seems Vista and WMDC just breaks everything.

I found this by accident.

Click on Start > Settings > Connections > USB to PC and *uncheck* "enable Advanced Network Functionality."

Problem solved.

[lanwarrior]

I found this by accident.

Click on Start > Settings > Connections > USB to PC and *uncheck* "enable Advanced Network Functionality."

Problem solved.

YUp, I tried that before, but it doesn't work. I have to update the driver to WMDC 6.1.

BTW, to everyone: driver is available here --> http://www.microsoft.com/downloads/details.aspx?FamilyID=46f72df1-e46a-4a5f-a791-09f07aaa1914&displaylang=en

[dclong]

YUp, I tried that before, but it doesn't work. I have to update the driver to WMDC 6.1.

BTW, to everyone: driver is available here --> http://www.microsoft.com/downloads/details.aspx?FamilyID=46f72df1-e46a-4a5f-a791-09f07aaa1914&displaylang=en

I'm sorry -- was not aware of that. I have automatic updates set up so this question of driver update/renewal never came up for me.

[Booya]

Does this update work for anyone?

My Mogul is hanging on my laptops side...it say "Connecting to Unidentified Device".

And then it just stays there for ever....

[dclong]

Does this update work for anyone?

My Mogul is hanging on my laptops side...it say "Connecting to Unidentified Device".

And then it just stays there for ever....

The only way I could get around it is to disconnect my device, remove the device from WMDC - and - remove the PC connection in ActiveSync on the device and start ALL over again.

Also, I found that when you have a lot of data (like I do) to start syncing only piecemeal, i.e. do the first sync with the defaul settings first, then add folders, then add emails, etc.

IMHO - WMDC is so inadequate.

[timbouk]

Oh well, tried all of these and still no joy :(

[dclong]

Oh well, tried all of these and still no joy :(

Disable the Windows Mobile DNS cache. This requires a registry
modification. Windows Mobile does not include a registry editor, but
free third-party editors are available (such as one from www.phm.lu).

Change the value of:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\Curre ntVersion\InternetSettings\
DnsCacheEnable to 0

If DnsCacheEnable does not exist, create it as a DWORD value.

A soft reset is necessary for the change to take effect.

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After that I'm out of ideas ...