Slow internet on east coast (TIP)

[Noiro]

Here.............................................. .................................................. .....






Call *2 and tell them the issue, they have made a ticket# but they say that the more calls, the faster it gets prioritized.

[xtreme929]

Yeah that's what I did the other day and the tech said he would make a ticket, and guess what I called back today and the person I spoke to said that there was no such ticket made on my account and that it was a "nation wide" prob and they don't create ticket for them. He also stated that if they do create a ticket they would call you back about it and that your not supposed to call back in to reference it. So what to heck gives :mad: I mean we all know that their customer service has had their share of prob, but now their tech support. Come on SPRINT!!!

By the way I find it kinda funny how a couple of weeks ago we lost MMS on the Mogul and the other day they had noooooo prob letting us know about their "billing system upgrade" through text message happening in a couple of days and dam now sloooow to almost no internet. I really wonder if alot of this has to do with this Wimax that should be rolling out anytime now. But who the hell know I just wanna get the service I've been paying for. Grrrrrrrr

[Noiro]

He also stated that if they do create a ticket they would call you back about it and that your not supposed to call back in to reference it.


Yeah you can call to ref back to it, the only rule is it must be 48hours after its been made.

They would never tell you the # if that was the case.

[hbenz2008]

The 3 or 4 techs that I talked to didn't even know what was going on man, absolutely ridiculous. Call again I say.:mad: