All sent mail gone, no copy stored in "Sent mail"

[Draqula]

Hi,

I am using IMAP on Kaiser to get e-mail and I have set the option on Kaiser to "Keep copies of sent items in Sent folder" but it does't do it.

I have a subfolder of "Inbox" called "Sent mail" (created automatically) and a separate "Sent mail" folder but when I send e-mail, it doesn't appear in any of them.

I deleted the account once and created it again, but still no luck. All e-mail I have sent from kaiser vanish.

Any suggestions?

[carlisle]

Does anyone know why the TyTn II phone does not save your sent emails to the send folder? I have checked all setting on my phone and checked with my service provider and they have advised that it's a technical issue with the phone?

Does anyone have a solution?

[johanromijn]

Does anyone know why the TyTn II phone does not save your sent emails to the send folder? I have checked all setting on my phone and checked with my service provider and they have advised that it's a technical issue with the phone?

Does anyone have a solution?

Are you using an Exchange server, or POP3 or IMAP?

Have you checked if the folder for send items is checked under Manage Folders?

[carlisle]

I am using IMAP. All settings on the phone have been checked and are correct.

[carlisle]

Apparently, anyone who is with the "Three" Network and is viewing their 3 email address using their TYTN II phone will have issues with emails being stored in the sent folder.

Apparently, the HTC TYTN II phone has a few troubles with IMAP4 servers.

Sometimes it will store the sent emails and sometimes not.

There has got to be a solution for this.

Three said that nothing can be done and HTC said to reinstall the ROM.

Can anyone help? Does anyone have any advice?

It is frustrating going back and forth between the two companies. :mad:

[Draqula]

Apparently, anyone who is with the "Three" Network and is viewing their 3 email address using their TYTN II phone will have issues with emails being stored in the sent folder.

Apparently, the HTC TYTN II phone has a few troubles with IMAP4 servers.

Sometimes it will store the sent emails and sometimes not.

There has got to be a solution for this.

Three said that nothing can be done and HTC said to reinstall the ROM.

Can anyone help? Does anyone have any advice?

It is frustrating going back and forth between the two companies. :mad:

I have TyTN II with original firmware, tried soft and hard resets but nothing helps - no email is stored in "Sent messages" when I use IMAP. I live in Estonia and the operator is EMT. Can't remember if I tried POP3 or not, probably I did try and it didn't help. Right now my TyTN II is in service since it stopped accepting incoming calls and letting me make calls while 3G is available, no matter what band selection I make in the settings. I could only make calls if I turn 3G off or am connected to a cell that doesn't support 3G.

This is the 3rd time my unit is in service (1st speaker ceased to work, 2nd "Fn" light ceased to work and now I can't even use it as a phone).

It's probably gonna be my first and last HTC.

[SVIK73]

I have Tele2Comviq here in Sweden and my sent messages don't save either. I am using an exchange server ... it is quite irritating. A fix would be great!

Scarlet:)

[rienzi]

I have this problem as well.

It is amazing that a device such as the kaiser can have such a major bug in it (what is the point of having a 'sent' folder if the email system can't save any sent items?).

[GSLEON3]

Go to the account picker screen. scroll through the accounts until you find one that will allow you to select "options" in the menu softkey popup. Go to the message tab & make sure all boxes are checked.

[sh500]

Did you manage to find a solution for this?

I'm having the same problem with my imap email (provided by 1and1.co.uk). Sent items are never saved on the PPC.

There are many posts on this forum but none have an answer to the problem.

[kyphur]

Have you subscribed to the Sent Items folder(s)?

Need to go to Menu > Tools > Manage Folders and select the folder in question.

[austinsnyc]

or make sure the option to save sent mail is checked in the settings :)

[sh500]

Yep have done that already.

When I do send a message from my device, the email is there for a few seconds- but as soon as the send/receive is complete, the message disappears forever.

My Exchange mail works fine but IMAP not so(!)

[sh500]

or make sure the option to save sent mail is checked in the settings :)

I have done that too.

[kyphur]

When you log in to their webmail interface does your PPC sent e-mail show in either of the folders?

[sh500]

When you log in to their webmail interface does your PPC sent e-mail show in either of the folders?

It doesn't show on there neither. It wouldn't be too bad if it saved it in at least one location, be it not the PPC.

[SVIK73]

Have you subscribed to the Sent Items folder(s)?

Need to go to Menu > Tools > Manage Folders and select the folder in question.


I did this and it worked. I can't believe it, I can now see my sent mail on my device. I still can't see the foldered items though ... I'm a happy camper!!

Scarlet:D

[kyphur]

I did this and it worked. I can't believe it, I can now see my sent mail on my device. I still can't see the foldered items though ... I'm a happy camper!!

Scarlet:D

Remember the settings for how long to keep the messages on your device.

[carlisle]

I appreciate everyone suggesting to go to options --> manage folders and to ensure sent items is ticked.

This will generally work for POP accounts but IMAP apparently has issues with it. Sometimes it will store the sent email and most times it wont.

Any other fixes????

[sh500]

I appreciate everyone suggesting to go to options --> manage folders and to ensure sent items is ticked.

This will generally work for POP accounts but IMAP apparently has issues with it. Sometimes it will store the sent email and most times it wont.

Any other fixes????

Yep, true- I actually had the same account setup as a POP account but then I needed the folders, messages, etc sync'd so tried out IMAP only to realise this problem.

I read in other posts that the sent item folder has to be called ''Sent Items". With 1and1.co.uk it is called "Sent" and of course I can't rename a non-user created folder.

[SVIK73]

Remember the settings for how long to keep the messages on your device.

Hmmm ... I'm a noob, where is that:eek:

Scarlet:confused:

[sh500]

Hmmm ... I'm a noob, where is that:eek:

Scarlet:confused:

From your Inbox go to Menu> Tools> Options... Select the account you wish to modify. Keep pressing Next until you see Email Setup. There you will see an option called Download messages- select the desired amount of time from there. (N.B for an Exchange server you will have to change it in Edit Server Settings then select Email and Settings from there).

Not that any of that helps my original problem- ha.

[carlisle]

So no one has a solution for this? :(

[Draqula]

I got my TyTN II back last week. They supposedly "updated software" to fix a problem I had - no phone calls could be placed or received when in 3G area.

So yesterday I tried to see if the "Sent mail" problem was fixed too. I set up an IMAP account and sent an e-mail, it reached the recepient and was stored in the "Sent mail" folder. But today, when I checked the folder - it was empty.

It's somewhat better to see sent mail stored at least for the same day, compared to not seeing them at all... But still - problem unsolved.

[kyphur]

I got my TyTN II back last week. They supposedly "updated software" to fix a problem I had - no phone calls could be placed or received when in 3G area.

So yesterday I tried to see if the "Sent mail" problem was fixed too. I set up an IMAP account and sent an e-mail, it reached the recepient and was stored in the "Sent mail" folder. But today, when I checked the folder - it was empty.

It's somewhat better to see sent mail stored at least for the same day, compared to not seeing them at all... But still - problem unsolved.

Have you looked at this:


From your Inbox go to Menu> Tools> Options... Select the account you wish to modify. Keep pressing Next until you see Email Setup. There you will see an option called Download messages- select the desired amount of time from there.