Random Spots Developing on TITANS / 6800's

[c@rL0$]

I have the XV6800 and noticed that this phone over times developes some screen spots. I have one so far, and on my previous one that I returned (for other reasons) developed one also.

I read a thread on another website that Moguls / Titans develop it too.

Has any one else Developed this? If so is it fixable or is it something that might cause like sometype of recall and issue a fix where we might get phone replacements later on?:confused:

[themoz]

i have a light spot about the size a pea in the screens lower left-hand quadrant. It's noticeable it during the verizon boot-up screen with the white background, in word, etc. anything with a white background. :mad: Not noticeable if the screen is colored.

I've wondered if this was normal. :confused:

[dcd1182]

mine's got 3 of them now

[Total_Lag]

same here, my burnin spot is also in the lower left-hand corner the size of a pea.

[Sparticuz]

same here, lower left corner is lighter than the rest of the screen...looks like somebody missed something on QA

[c@rL0$]

i have a light spot about the size a pea in the screens lower left-hand quadrant. It's noticeable it during the verizon boot-up screen with the white background, in word, etc. anything with a white background. :mad: Not noticeable if the screen is colored.

I've wondered if this was normal. :confused:


Yes, mine is in the exact same place. I read on another website that it might be an HTC issue because other TITAN's have gotten these spots also.

At first I thought that a picture image was burnt into my screen or that I might have pressed the screen to heavily and damaged it.

This has happened twice. I wonder if there is a fix because this is very annoying especialy when trying to read or watching a video.

[Killroy8868]

I have a pc6800 through Alltel and just noticed the same problem three days ago...has anyone spoken with their SP and found out if they are replacing them?

[c@rL0$]

I have a pc6800 through Alltel and just noticed the same problem three days ago...has anyone spoken with their SP and found out if they are replacing them? I am afraid to take mine in since my all High and mighty Moister sticker now says void even though my phone hasn't been with in 100 feet of water. I find those stickers to be such BS...but that could just be me...I wish I could find some where to buy spare ones..:mad::mad::mad:

I am not entirely certain but I think the void sticker that is displayed by the battery is for the screw. I mean if you try to unscrew your phone to fiddle with the insides then that voids your warranty. I could be wrong.

The only concern would be that if we where to return the phone to get a replacement one, that we would have to flash our RADIOS and ROMS to stock if any one has flashed them to anything that is not stock.
:eek:

[shayes5]

The stickers on both of my alltel 6800's said void out of the box. Their explaination for this is the when the sticker get wet the words bleed and turn the entire sticker purple. Not sure how accurate the rep was but that is the story for what it is worth.

[Killroy8868]

The stickers on both of my alltel 6800's said void out of the box. Their explaination for this is the when the sticker get wet the words bleed and turn the entire sticker purple. Not sure how accurate the rep was but that is the story for what it is worth.

Yep..you are right . The void stickers are good until they turn a solid purple or red...weeehhh...I'm goin to go and replace my phone this week will let you know how it goes..and what they say:D

[kmartburrito]

Yeah, mine's got a spot the size of a small pea in the bottom left-hand corner. Doesn't bother me too much yet though, I've got the insurance so I'll go get it replaced one of these days. For others that have tried to get them replaced, any troubles?

[c@rL0$]

After doing some research on forums I noticed that many people have this problem.

Some say that it might be an issue with the phone heating up, faulty LCD manufacturing, the excess use of the vibration feature and so on......

But It seems that no matter what you ( such as gettting a replacement) your current or new phone might still get these spots.

It seems that not many carriers know about this issue, not even HTC.

So the problem might consist unless it is made known to them so they can create a fix for the new shipment of phones. Or else this will reoccur on the phones they have shipped out already.

It sucks because most of us paid a large amount of money for these devices to have it be faulty( not something that can be fixed via software at this moment). Just my opinion.

[Tregrad]

Ditto, same spot here. was wondering about the spot for a while. I have dropped mine a million times and thought it was because of that.
would be nice to be able to change it in because of the spot because mine is beat down to the ground like 4 flat tires.
will they give me crap because of how beat up it is?

[Killroy8868]

I know every time I go to Alltel and get a phone replaced via the insurance the first question they ask the Rep at the store is if the phone looks like it has been dropped or if it has water damage....I'm sure that is so they can blame it on the user. As far as the phone being under manufacturer warranty they usually just swap it out for me no questions asked. I just always hate when they open the box infront of me and give nothing but the phone....would be nice to have an extra case and charger...LOL..

[mastachillz]

anyone know if sprint good about swapping phones and if i should do insurance or manufacturer warranty and if i do insurace can i switch to touch or you can only change phone in first thirty days

[rbadh91]

i got 2 spots in lower left corner

[tswordfish]

I've been through three Sprint-branded titans because of this. I'm 100% sure it's a design flaw. If we all complain at once, HTC might actually listen and make a titan that doesn't do this!

[suprmatt]

I also have two pea-sized spots in the lower left quadrant of the screen. Doesn't really bother me though, as I only notice it when the phone is booting up.

[custom-software]

I've got 3 spots lower-lefthand corner as well on my Mogul.

[c@rL0$]

I made a poll to actually see the statistics of the effects of these Spots on the TITAN / 6800

Feel free to Vote:D

[wtfmateim65]

i definitely have one in the lower left corner too, pea sized as well. Annoying that a $400 phone does this. Only about 2 weeks old if that.

[Neopassat]

I aswell have this problem its like a fade spot I geuss, about the size of a pea, in the lower left hand side of the screen....more annoying than anything.

[maccaberry]

Mine too. Bottom left side. Small pea size. Not a great worry yet, but if it gets worse I will go back for a new device from Verizon.

[mkrain]

Same here, have only had mine for a month. Today is the first time I noticed it. Lower left hand corner pea size.

[serfboreds]

This is a shame that only 10% of people voting don't have this problem. This may be due to the fact that only a few people would click this link if they don't have spots. Still worrisome though.

All seem to be lower left quadrant size of a pea (hidden camera for DCD to watch us?)

[tbobaggins]

I have 3 in the lower left corner as well..I didn't notice it until you guys pointed it out though! :mad: Hopefully if its a HTC problem that they'll fix it in their new batches of phones..sure does suck payin 400$ for this dinky little thing and it have issues.

[vjdave]

I do NOT have the spots yet, but keep in mind I JUST got my mogul 1 week ago. I will be looking for this to happen.

[ji1386]

my original had a nice bright spot on the screen, took it back and got it replaced under my warranty no problem...

didin't effect the functionality of the phone, but it really really bugged me...it's like having stuck or dead pixels...not what you paid for and really annoying

[ilogik]

I had my Mogul for about a month now and I have noticed this spot couple of weeks ago. I wander if it has anything with enabling GPS hardware which in turn causes some component to heat up and damage the screen.....

[Logs]

I had my Mogul for about a month now and I have noticed this spot couple of weeks ago. I wander if it has anything with enabling GPS hardware which in turn causes some component to heat up and damage the screen.....

I don't think so. My mogul is less than 2 weeks old, running the stock rom with no mods/hacks/registry tweaks. It has a lower left corner spot.

Pretty disappointing.

[1999TL]

I've got 3 spots lower-lefthand corner as well on my Mogul.

ditto. I want to know if this is easy to get replaced under warranty.

[1999TL]

I've been through three Sprint-branded titans because of this. I'm 100% sure it's a design flaw. If we all complain at once, HTC might actually listen and make a titan that doesn't do this!


What was the process that you went through to get a new phone? Did they repair yours or replace it?

[Braxus]

Lower left of the screen on my unit. Seems like a common area for everyone to get this "hot spot".

[Crashless]

Is everyone using s2u2?

I assumed it was a result of me slamming my finger at the same spot OVER AND OVER AND OVER...

[friguy33]

I dont have these spots but was wondering if any was able to post a pic of the pics? just curious.

[Logs]

Is everyone using s2u2?

I assumed it was a result of me slamming my finger at the same spot OVER AND OVER AND OVER...

Nope, never installed s2u2 or anything like it. Yet I have a spot in the same place as everyone else.

[chococrazy]

Is everyone using s2u2?

I assumed it was a result of me slamming my finger at the same spot OVER AND OVER AND OVER...

But s2unlock isnt the only thing u slam ur finger or stylus on wat about bubble breaker? It has to be a design flaw. and can someon plz post a pic of this?

[1999TL]

It's hard to get a good shot of it, but you can see it a little.

If you look closely in the 2nd pic, you can see the 3 dots in the bottom left corner.

[c@rL0$]

I went into a couple of Verizon and Sprint Stores to check out the XV6800's and the Mogul's and even some of their display phones have this spot.

I asked them why the phone had a spot and they were surprised to see it. They didnt have a concrete answer to why the spots developed.

My guess is that Verizon and Sprint will continue to sell phones that develop these spots until some one notifies HTC about this design flaw and gets it fixed for future productions to come.

[maccaberry]

I had a fujitsu laptop that did exactly the same thing on the screen - right in the middle where on the outside of the lid was the logo. It was acknowledged as a design mistake and subsequent models had a new external logo that didn't apply pressure to the lcd display from behind.

I would say that this is precisely the same thing. There is a piece of hardware right behind the screen that is squeezing the liquid crystals ever so slightly to create the spot.

You can emulate the same thing by pushing the back of most thin laptop displays.

Once HTC learns about the issue (assuming they don't already) you will no doubt see a new build of the titan come out. (Or perhaps a new model altogether).

We should all bug our carriers about it (i.e replacement phones) and then they will bug HTC soon enough.

[fishfuzz]

Lower left corner here. Easiest to see when rebooting. I've been pondering whether or not to take it back for a new one.

[Nunim]

I've got one at the lower left, I had assumeed it was something I had done because my brothers Titan had not yet developed the spot. Being on SERO with no insurance, I don't know how easy it would be to have the phone replaced so I haven't done it yet.

[cooleyc]

i just got mine replaced but i noticed the same spots also.

[JohnnyG_69]

Same thing here; pea sized, bottom left.

I'd like to hear from everyone that has replaced there unit to see if the problem has reappeared. I don't want to mess around with reconfiguring my device if I'm going to have the same (or worse) problem again two weeks after it's replaced.

[gabestover]

I've got one at the lower left, I had assumeed it was something I had done because my brothers Titan had not yet developed the spot. Being on SERO with no insurance, I don't know how easy it would be to have the phone replaced so I haven't done it yet.

I was in the same boat as you - SERO with no insurance. I contacted sprint through ecare and they're sending me a brand new replacement free of charge. All I did was tell them what was going on with the spots, that it is a widespread issue, and I asked what Sprint would/could do about it. They immediately offered a replacement for free. I would imagine you'll have no problem getting a replacement.

[mb3]

Mine has one spot in the lower left corner about 1 cm up and 6 mm in. It's brightest area is 2 mm across but has sort of a gradient to it that makes it 8mm overall. Here I thought I just got unlucky to have a new phone with a dinked up screen...:P

[dbrown2]

To be honest, I did not notice it until I read this thread. But I too have a little spot in the lower left area of the screen. Not really the corner, but close enough. I had to turn off the 6800 to see it when it booted up.

Now what to do... My sticker also says void.. (I never knew it was there because I never had taken the back off). I have never dropped it nor had it out in the ran unless on my hip in the case or my pocket.

I do have insurance and I got it Jan 12th.

If it's going to come back and for now it's not something I really see then don't replace... But if it's going to get worse over time.. Maybe I should....

[1999TL]

I was in the same boat as you - SERO with no insurance. I contacted sprint through ecare and they're sending me a brand new replacement free of charge. All I did was tell them what was going on with the spots, that it is a widespread issue, and I asked what Sprint would/could do about it. They immediately offered a replacement for free. I would imagine you'll have no problem getting a replacement.

Damn. You're lucky. I went to the sprint store today and they said they could not replace my phone because it is cosmetic damage. HORRIBLE, because I waited for 1.5 hours, and when I went to ask the guy what is the status on my phone, he replied, "oh, I thought they gave it back to you already. It's been finished a long time ago." Apparently, they just looked at spots and that was it. I should have been on my way in no time.

Then, I came home and read your msg. I tried to contact ecare to no avail. They told me I have to contact the manufacturer, or go through insurance since I have insurance. DAMN IT!

[gabestover]

Damn. You're lucky. I went to the sprint store today and they said they could not replace my phone because it is cosmetic damage. HORRIBLE, because I waited for 1.5 hours, and when I went to ask the guy what is the status on my phone, he replied, "oh, I thought they gave it back to you already. It's been finished a long time ago." Apparently, they just looked at spots and that was it. I should have been on my way in no time.

Then, I came home and read your msg. I tried to contact ecare to no avail. They told me I have to contact the manufacturer, or go through insurance since I have insurance. DAMN IT!

Wow - that sure is a shame. I figured I lucked out but hoped that my experience could be of help to someone. The weird thing is though, that when I called to check on the status of getting the new phone shipped (sprint screwed up and didn't place the order when the said they did), the CSR kept mentioning something about the overcurrent problem or something of that nature. It sounded like it was a widely known issue to Sprint (or at least in that call center). Even though Sprint wont take care of it for you, hopefully HTC will. Good luck.

[1999TL]

Ill probably wait until I can go to another store. If HTC takes care of it, I have to send it in.

[blankd3ckskat3r]

i just called asurion (sprints insurance company) explained to the rep that my phone had a white spot on it and its getting worse and explained its a widespread issue, and she charged my sprint account $50 dollars and insured me that my phone will arrive in one to two days.

[1999TL]

meh, I guess I can pay $50 bucks...but I really dont need to at the moment.

[blankd3ckskat3r]

yeh but this is pissing me off. i can see it no matter what color the screen is.

[chococrazy]

O yah then i have the same problem x3

[Baffles]

I'm on my second (aobut to order the third) phone over this. I emailed ecare a while ago, they told me to call defective equipment at Sprint.

Give Sprint a call. They will ship you a new phone under warranty and you send the old one back.

[alabij]

I have this same spot too. I think this thread should be stickied. T^his is a very serious thing. I too noticed mine about 2 weeks ago but had assumed it was a screen burn; I just couldn't figured what could have caused. I'm glad I'm not the only one. I have insurance but I won't be seeking a replacement. It's not something I notice that much.

[netw3rkd]

I am not entirely certain but I think the void sticker that is displayed by the battery is for the screw. I mean if you try to unscrew your phone to fiddle with the insides then that voids your warranty. I could be wrong.

The only concern would be that if we where to return the phone to get a replacement one, that we would have to flash our RADIOS and ROMS to stock if any one has flashed them to anything that is not stock.
:eek:

I've got the same pea spot, and well where as I go with USCC that makes it kind of hard to flash back to stock rom/radio, they have yet to release / leak any. And I bought the phone used from one of their stores, so I'm screwed really. Any suggestions on how to get them to exchange it for a touch pro?
Thanks.

[sin-cal]

any chance htc will recall? I bought mine off of ebay an flashed to cricket. it was originally a sprint handset. I developed mine in about 2 months in the same spot on the lower left side.

[popdog54]

The 6800 is EOL (end of life), so I doubt HTC would recall it at this point, especially since this problem has been known for over a year.

[maniakx]

mine is on the bottom left. i sent it in for replacement and got a worse refurb phone with a bigger spot. the repair guy says it is a hardware issue where some connectors in the screen arnt making contact in spots

[sin-cal]

EOL huh. hehe. how sad. So my option here is to upgrade to a better model if the problem gets worse. Eh, I can live with that.

[Fr3nZy]

i have a light spot about the size a pea in the screens lower left-hand quadrant. It's noticeable it during the verizon boot-up screen with the white background, in word, etc. anything with a white background. :mad: Not noticeable if the screen is colored.

I've wondered if this was normal. :confused:

i got a spot in that same location too..i think it might have been from pressing too hard when i was calibrating the screen when i first got the phone
but i also noticed some other spots too...but so far i only count one dead pixel on my lcd

[pjsockett]

I returned 3 and eventually switched to the 6900 because every 6800 I had would get spots on the screen in 1-2 weeks. The only thing a miss is wifi once I got used to the on screen keyboard.

[unL33T]

I have about 4 that are only noticeable when the screen is displaying white. It doesn't bother me at all but I've noticed it.

[heatd1]

i've had 7 phones now (xv6800)
3 new and 4 returds
one of each has had the spots...
verizon will take the phone NETW3RKD if its still under the manufacturers warranty no question (why I keep getting new phones)
and I believe they are calld "ghosts" and the are always in the same spots 4 in the lower left hand side one much more prominent than the rest ..I ignore mine now

[praposo]

My first phone had an issue with the wifi, so I did a warrnaty return, the refurb that I got from verizon had a spot, used that as an excuse to return that phone.

Verizon tried to blame me from poking the screen to hard, and tried to charge me $50 for another refurb phone. I told them that it was bull, and that I bought a new phone not a damaged refurb.