Will they Replace my fone

[aron4588]

Hey everyone i have a quick question i see evryone getting new replacement fone so i have a ques my fone have
1 alot of wear and tear
2the white sticker have some pink
3my button are faded
3i had it since it came out
4i been a customer since 2002
5.i already told them i having problem getting call whitch i them (in my apartment] lol
plz help while i track my auntie to me as a speaker back on our "account" because tmobile change their policy again
MOST IMPORTANTLY I SEE A VOID SIGN BY THE Camera lens WTF

[AlternaGirl]

The pink sticker indicates water damage so if you try to exchange it they will most likely charge you an out of warranty fee.

[duprade]

Water damage will screw you no matter what... so next time you decide to take your phone for a swim... its probably not a good idea

http://www.gizmodo.com/assets/resources/2006/10/Verizon%20G%27zOne.jpg

[aron4588]

lol you and yo pixs duprade ok thx for the fast reply i had that problem before but i never took my fone by water. well not the back of my fone. i know the battery never been wet. u think i can put the sticker from my dash on my wing??????? and wat that void mean by the camera lens. am i screw?!?! i have that 5.99 insurance but i refuse to pay 110 when i only pay 100 and i haven't been "jack" yet. i am tired of people tlk about the outside when the software on it is so bomb

[duprade]

well, I guess you can try to switch the little stickers and see if you can get that to work. I'm sure alot of us will be interested to know if that works.\

I've dropped phones into toilets more than once, pools... i've also been pushed into pools with my phone on me, and I've also fallen into lakes and the ocean with the phone in my pocket.

I ended up having to buy a new one everytime... so if that works out for you, I'm sure alot of people would be interested in knowing how to get around that water damage sticker.

Water damage is like automatic denial of anything by customer service... so if you can get around that, maybe you'll have luck replacing it. Let us know what happens.

[AlternaGirl]

No they examine the phones when you ship your old one back and most of the time they still catch the water damage and charge your account. They refurbish the salvageable ones and pass them back out to customers who have not voided their warranty. :-) I used to work for one of the retail stores and I've seen people try everything from peeling off the sticker to claiming it was only from humidity on a tropical vacation. Best thing ever though was a guy who thought his phone was waterproof because it was yellow. I'm not even kidding. Gotta love the Nextel customers haha.

[aron4588]

well there no water damage so i think i can get away, but their wasn't a sticker on my dash so i have to find another. I was told by a pda rep who seem so amazed by me living in los angeles (that another story) that he will put notion so i won*t have to worry lol. I kno about nextel lol when i had a side job working for a retail store. they have strict rule. i mean we could lose our jobs if we give user extra ringtones. but that was about 3 or 4 yr ago. anyway i am sure i will get a new fone. But no one have a sucess story????? anyway i keep everyone updated!!!!
edit: the yellow and black rugged nextel is not waterproof????? lol

[AlternaGirl]

Well yeah some people have gotten away with it. I did say "most". It's just luck though, whether they determine it do be under warranty or customer damaged. If the sticker is pink though some kind of moisture had to have come into contact with it. The sticker itself doesn't really matter, not all phones even have them. They look inside the phone and can tell if it's been exposed to liquid. Now if it's just barely pink and you maybe just splashed a bit once and no moisture really got inside the phone you might get away with it. This is all T-Mobile info by the way, I never worked for Nextel, that story was courtesy of one of my co-worker's previous jobs.

[raduque]

90% of phones have a water damage indicator sticker inside the phone. It's very rare the outer one is tripped and the inner one isn't.

There's absolutely no way to tell what actually triggered the sticker (was it thrown into a pool, or just taken into a cool house from being outside in the heat?) and there's no way to know if water damage is responsible for a phone acting up, so they simply void the warranty on any phone that's had it's sticker tripped. This comes direct from the phone manufacturer, btw, not the carrier.

I don't know T-Mobile's policies exactly, but with Verizon if you somehow manage to get a water damaged phone (or one with a tripped indicator) exchanged under warranty, they will bill you the full retail price of a brand-new phone for your refurb. So you might want to think twice about trying to sucker a store rep.

$110 insurance deductable is a lot better then a $400 charge on your next phone bill!

[lightfighter]

lose the phone then

[mv3]

hello?

t-mobile??

yes... someone stole my phone...


:eek:

[mv3]

and then they gave it back but i think they dropped it in a toilet... :rolleyes:

[aron4588]

lol i think i am screw

[WeAreNotAlone]

Hey everyone i have a quick question i see evryone getting new replacement fone so i have a ques my fone have
1 alot of wear and tear
2the white sticker have some pink
3my button are faded
3i had it since it came out
4i been a customer since 2002
5.i already told them i having problem getting call whitch i them (in my apartment] lol
plz help while i track my auntie to me as a speaker back on our "account" because tmobile change their policy again
MOST IMPORTANTLY I SEE A VOID SIGN BY THE Camera lens WTF



With all the above- you will be charged a OOW fee (out of warranty). For T-Mo it should be $100

If they don't (which is highly unlikely) you are a very lucky man/woman. You and me need to go to the track..

About 6-8 months ago I sent in a (perfect) phone that had a earpiece speaker going bad. -Stupid me could have fixed it for about $10... Sent it in under "warranty" to T-Mo and was hit up with a $100 OOW fee.

Stickers were WHITE- ALL of them... (There are stickers INSIDE the phone as well) I know this as I had it apart... Took pics... Thing is I can't tell T-Mo that as opening the unit would officially void the warranty as well.

Don't have kids- always retain possession of the phone, and have never dunked it in water. In addtion I sheild it from the rain- protect from temp changes... In other words "baby" the phone to the 9th degree...

Best of luck to you- but at the least you're looking at a $100 OOW fee- if phone is in warranty.

So far as claiming it lost or stolen- when it is NOT... Alot of times you will be required to fill out a police report- and the cops /judges aren't "cool" with filing false reports... Besides that there is something called karma to consider..You fill a false report- next day something bad happens..

.

[aron4588]

just a little update i got my new wing and it been around two week and no letter or fees...

here wat i did
1 call them about a frezzeing problem and call keep going and i can*t end the call which is true..
2 the nice dude put all the noation
3 i told him that that the sticker was white but it was falling off cuz it slide against the battery. he look at his wing and notice that also
3 he put a little note to the warehouse about the sticker, so dnt mark me down
4 i removed the sticker
5 my fone come
6 i put a note in the box stating the man on the fone said tell u that the sticker was falling off and provided my email
7 after two week i post a update on these forums
8 since my fone was never around water i doubt it will never charge me
9 i jump around like a little kid
10 i buy a sidekick lx
11i request a developer key
12 sorry getting off topic.. that basiclly now it all went down... my fone never had real water damage accept for a little peice of cotton that lie on me... but if they do charge me i have the money ready
no i am not lucky just special

[WeAreNotAlone]

.

aron4588,

The charge may come in the next billing cycle.

On the nice dude noting "pinkish" sticker coming off. It is common practice for persons who have heard the sticker is supposed to be white, to remove the sticker if it's not.

The refurb center has the last word- if they say water damaged, etc- you get charged...

Best of luck to ya... if you don't get charged you and me need to go to the track ... You pick a couple of horses /dogs for me.


.

[moSess]

ive sent my phone back at least 10 times while it was still under warrenty to get the "best" refurbished phone they would send me. the first one had radio problems, dropped calls, things like that. they sent one every time, though with some, if little hassle. some of the phones they sent couldnt be clocked over passed 260 so i kept sending them back. got the one i wanted. all good
running touch it
overclocked at 273