NOOOO! screen broke.. = (

[mikeeey]

i took my phone out of my pocket today and the screen was white with a big line going from the bottom right to mid left. i hadnt done anything at all, i hadnt hit it or anything, im not entirely sure how this could have happened, but 1 week ago i dropped it about 1 foot to the pavement, and it hit one of the corners. i think this may have something to do with it...when it fell it might have created a small crack that grew and grew, and now got big enough stuff leaked and it broke.
i read on the forum about people who seriously did nothing, they could have just chanrged it and it broke..

this sucks, anyone know where i can get a replacement screen?
http://img152.imageshack.us/img152/1493/pict0324ev5.jpg

[gqstatus0685]

Sell your phone on Ebay, Get what you can from it, Buy another TILT. A replacement screen is over 150 i believe.

[NguyenHuu]

http://cgi.ebay.com/NEW-Original-OEM-HTC-Tilt-TyTN-II-AT-T-8925-LCD-tools_W0QQitemZ190202437664QQihZ009QQcategoryZ4134 3QQssPageNameZWDVWQQrdZ1QQcmdZViewItem

try that. its about 80 total with shipping included. not as much as 150.

[mikeeey]

hey guys thanks for the quick replies, but i just got off the phone with a customer support person, they're sending me another tilt for free! then i send my tilt to them.

hopefully ill have it by monday!

[_RMB_]

hey guys thanks for the quick replies, but i just got off the phone with a customer support person, they're sending me another tilt for free! then i send my tilt to them.

hopefully ill have it by monday!

make sure this time you BUY A CASE!!.......and it always helps to face the screen to your body when you put it in your pocket or case......and make sure if you do put it in your pocket that there are no key etc. in the pocket....good luck with your new one:cool:

[kyphur]

hey guys thanks for the quick replies, but i just got off the phone with a customer support person, they're sending me another tilt for free! then i send my tilt to them.

hopefully ill have it by monday!

Why does that make me nervous? If you talked to warranty repair then you're going to have a big bill next month because they will charge you $450 - $500 once they receive your phone with PHYSICAL DAMAGE.

[GSLEON3]

Why does that make me nervous? If you talked to warranty repair then you're going to have a big bill next month because they will charge you $450 - $500 once they receive your phone with PHYSICAL DAMAGE.

kyphur, LOL..."Is this AT&T? Yes, well my screen stopped working on my Tilt! Physical damage? Well...I didn't do anything to it...So, No, I don't think there is physical damage...After all, I didn't do anything physical to it, I think it's more like Meta-Physical damage!"

[mikeeey]

make sure this time you BUY A CASE!!.......and it always helps to face the screen to your body when you put it in your pocket or case......and make sure if you do put it in your pocket that there are no key etc. in the pocket....good luck with your new one:cool:

this is what was very strange, i only keep my drivers permit and my guitar pick in my pocket, nothign else. also, i keep the screen facing my leg. i dont think a card or pick would have broken it. but yes, will buy a case

[mikeeey]

Why does that make me nervous? If you talked to warranty repair then you're going to have a big bill next month because they will charge you $450 - $500 once they receive your phone with PHYSICAL DAMAGE.

damn now im worried lol. if that was true then theyre basicly taking my broke tilt for free, no exchange deal lol.
well my dad did it with my moms phone for free, but then again there was no physical damage. im just gonna hope for the best

[kyphur]

Seriously you'd be better off contacting PocketPC Techs and paying a couple of hundred (or less) to replace the screen.

Even better, if you're comfortable replacing your screen yourself, check eBay I've seen the screen for under $100!

at&t Warranty will consider that screen as "Out of Warranty"...

damn now im worried lol. if that was true then theyre basicly taking my broke tilt for free, no exchange deal lol.
well my dad did it with my moms phone for free, but then again there was no physical damage. im just gonna hope for the best

[mikeeey]

dang... well i guess well see what happens then.

[kyphur]

dang... well i guess well see what happens then.

Once you've sent your broken phone to at&t Warranty you're pretty much done for. When you ordered the replacement they have a script that is read to you. You basically agree that there is no physical damage to the device and if they find physical damage then you agree to be charged full replacement price (read no upgrade discount) which is $450 - $500.

They also would have told you that once they receive your device there is no way that it can be returned to you.

You are basically giving up your Tilt for free and paying even more for a refurbished replacement than they charge in the stores for a brand new one.

I seriously recommend you look at the alternatives I've mentioned as your warranty is already scrapped by the physical damage.

[pkley]

So what Kyphur is saying - DON'T OPEN THE BOX THEY SEND YOU, DON'T SEND THEM YOURS. CALL THEM BACK AND SHIP THEIRS BACK TO THEM UNOPENED!

[GSLEON3]

No no no...Refusal of shipment/freight is always your best bet with any such issue.

So what Kyphur is saying - DON'T OPEN THE BOX THEY SEND YOU, DON'T SEND THEM YOURS. CALL THEM BACK AND SHIP THEIRS BACK TO THEM UNOPENED!

[benchMarc]

Another victim. I had the same thing with my Vario 3. But it happened after 4 days getting the phone :') I sent it back and it costed me 130 euro. I thought it would be like 300 or so. Maybe they won't overcharge you.

[solidus2]

Yeah, I second that the best option is to refuse the shipment. That way you won't even have to pay shipping costs for sending it back. I'm also sure warranty will not cover your problem as it can't really be said that it happened because of manufacturing error or out of proper every-day usage. But who knows? I am not AT&T, not even on AT&T :)

No no no...Refusal of shipment/freight is always your best bet with any such issue.

[mikeeey]

but this broken screen thing is such a common problem... let me quote what i said in another thread:

i talked to the guy who sold me my tilt today. I told him about my broken screen, how it just broke for no reason. he told me this is a common problem, and 6 people have came to just him about this problem. he says the crystals in the screen heat up and just break.

well is this is bad. but can it be good? if it is common then perhaps AT&T will recognize this and exchange for a new tilt will not cost what buying a brand new one is. however if they dont recognize this as a common problem then stay away from the Tilt.

if 6 people have came to him about it, how many other people do you think came in and talked to other employees besides him? then how many people do you think went to other AT&T stores in my city about this problem? then add all the stores outside my city, outside my state...we got a LOT of broken tilt screens...

so im hoping htc/at&t will realize many people break their screens.

[Facegarden]

Yeah... if you get your phone back, or for others, i just want to reiterate that you can get a screen on ebay for $70 or so, and it apparently is very easy to replace (if it's an AT&T Tilt, and not a true Kaiser with the front facing camera). It's a really good deal.

Here's a link to just one of the ebay auctions where you can find a screen for it:
http://cgi.ebay.com/LCD-For-HTC-P4450-HTC-Kaiser-TyTN-II-AT-T-8925-Gift_W0QQitemZ300194154123QQihZ020QQcategoryZ41343 QQcmdZViewItem
these people will do the whole repair for you for $169:
http://www.pocketpctechs.com/main.asp?unit=HTC_Kaiser-971&area=repairs&item=HTC%2DLCD05
here's someone's opinion on how replacing the screen went for them:
http://forum.xda-developers.com/showthread.php?p=1846059#post1846059 (read post #6)

And i think you said that since you didn't *do* anything to it, it's not physical damage...? Yeah, i seriously doubt that. You may have accidentally put it with the screen outward in your pocket once and leaned against something, that's what happened to me, but screens don't just break on their own, and even if somehow it did, AT&T likely won't believe it...

-Taylor

[mikeeey]

(double post.. woops)

[mikeeey]

Yeah... if you get your phone back, or for others, i just want to reiterate that you can get a screen on ebay for $70 or so, and it apparently is very easy to replace (if it's an AT&T Tilt, and not a true Kaiser with the front facing camera). It's a really good deal.

Here's a link to just one of the ebay auctions where you can find a screen for it:
http://cgi.ebay.com/LCD-For-HTC-P4450-HTC-Kaiser-TyTN-II-AT-T-8925-Gift_W0QQitemZ300194154123QQihZ020QQcategoryZ41343 QQcmdZViewItem
these people will do the whole repair for you for $169:
http://www.pocketpctechs.com/main.asp?unit=HTC_Kaiser-971&area=repairs&item=HTC%2DLCD05
here's someone's opinion on how replacing the screen went for them:
http://forum.xda-developers.com/showthread.php?p=1846059#post1846059 (read post #6)

And i think you said that since you didn't *do* anything to it, it's not physical damage...? Yeah, i seriously doubt that. You may have accidentally put it with the screen outward in your pocket once and leaned against something, that's what happened to me, but screens don't just break on their own, and even if somehow it did, AT&T likely won't believe it...

-Taylor

thanks for the links, i may need them. but as i said, the AT&T rep told me 6 people came to him about a broken screen, which some claimed they didnt nothing. and here on the forum someone broke it just charging their phone.
i can assure you it didnt bang against anything. i had it in my pocket during class. i looked at my phone before class and it was fine, then in the middle of class i looked and it was broken. all i did was sit the whole time, never moved.

[Future2001]

Just be prepared is all people are telling you. Cause if they charge your account the 500 dollars there's no going back on it. You can't call them up and say oh send my phone back cause they wont do it. Now hopefully when you called you explained to them your screen was cracked and you have everything recorded. I called them to send me a new tilt cause the speaker blew. Wasn't dropped or anything so maybe they'll look at the big crack on your screen and figure it cracked on its on.

[FlaTEriC18041983]

How did this end, if I may ask? My sister's boyfriend havin' the same issue with original HTC TyTN2?!

Thx,
Eric

[atomixpaintball]

I am curious too...I was in Paris yesterday at night taking pictures of the Arch de Trimuph and then when I got back to my hotel, I noticed the same problem you are describing. I am using an ATT Tilt as well, so if you sent it back to ATT, did they charge you?

Daniel

[jayjay8585]

i find this unbeleivable, orange charge 15 gbp for physical damage, thats roughly $30

[zeezee]

this is what was very strange, i only keep my drivers permit and my guitar pick in my pocket, nothign else. also, i keep the screen facing my leg. i dont think a card or pick would have broken it. but yes, will buy a case

Guitar pick! im planning on learning electic guitar..sounds like fun :)
My friend had my tilt...and sat on it :( cracking the screen broke so i had to replace it, got the screen for about 70USD or something i believe....gl with att

[mikeeey]

Guitar pick! im planning on learning electic guitar..sounds like fun :)
My friend had my tilt...and sat on it :( cracking the screen broke so i had to replace it, got the screen for about 70USD or something i believe....gl with att

haha zeezee this was a few months back that this happened, my new tilt is fine now. yeah im wanting to get a job and save up for a new ESP guitar for about the $250 price range. then ill record some videos and put em on youtube lol.


No AT&T Never changed me, i found the number on the AT&T website, then my dad told them about the problem lol. they told him they would send out a new one and when we recieve it we send back the old one. and that's exactly what happened. i got it, although it came with no battery or back cover or stylus, i put mine in there, and sent back my old Tilt. i was never charged. :)