O2 asking for second copilot package back!

[gavin-panparks]

Anyone else had a request from o2 to send the duplicate copilot package back? Just had mine !

Already used the second one!!

Do they have a recourse to charge me for it? They sent in error.

Gavin

[MrSmith22]

Anyone else had a request from o2 to send the duplicate copilot package back? Just had mine !

Already used the second one!!

Do they have a recourse to charge me for it? They sent in error.

Gavin

What do you mean you got two? I only have one.

[stantheman666]

ive just had a letter asking for the second 1 back ,ive also used it

[nickbro]

What do you mean you got two? I only have one.

Some O2 sales ppl didn't realise that it comes preinstalled with CoPilot, so they where sending out extra packs with CoPilot.

[harry_d]

Hi,

anybody there who want to sell, the second one? (duplicate copilot package)

(send to germany)

greetings

Harry

[DMAND]

I've still got my second (unused) CoPiolot software they sent, also got a letter yesterday headed Opppss asking for it back:D , as far as Im aware I've paid for it because I was charged extra contract wise when upgrading to an Orbit 2 otherwise I would have had a higher discount on my tariff.

So if I send it back Im due a refund right?

Im thinking about holding it hostage until they force HTC to make proper video driver's, I cant believe the scrolling on the Orbit2 is worse than the original Orbit :mad:

[acthedruid]

Hi all,
I also got the Oops!!!! letter from O2 wanting the boxed version of Copilot back.
I have used the memory card from this box to get the copilot working as the one with the phone didn't work.
I am thinking of ringing them to ask for a reduced tariff as I think this was mis-sold. I was quoted £50 more for each of the packages because I wanted copilot, when it was included free.
Got to be worth a go.

Andrew.

[mikealder]

I had to create a new card installation from the supplied disk as the original one was corrupt - not a very good start.
Yesterday I got a letter asking for the second CP7 software back, this went in the bin as I only ever received a single copy of the software with the device, and they never sent out a second copy to me - Mike

[kutonglupa]

I've still got my second (unused) CoPiolot software they sent, also got a letter yesterday headed Opppss asking for it back:D , as far as Im aware I've paid for it because I was charged extra contract wise when upgrading to an Orbit 2 otherwise I would have had a higher discount on my tariff.

So if I send it back Im due a refund right?

Im thinking about holding it hostage until they force HTC to make proper video driver's, I cant believe the scrolling on the Orbit2 is worse than the original Orbit :mad:

Good choice!!! You can also sell it to XDA Dev members. Me? I choose the package without the co-Pilot only to find one inside.:p They could'nt claim it back coz I paid for the whole year upfront. I did'nt received any claim notice though. :D

[acthedruid]

Hi All,

Just got of the phone to O2 (customer retentions) and got a new deal off them.
Original deal taken out 05/02/08.
24 month @ £40 with a £5 customer loyalty discount, phone free.
New package.
18 month @ £35 with a £5 customer loyalty discount, phone £49.99. Also one free month rental for all the hassle.

I used the argument (which is true) that when I ordered on 05/02/08 I was quoted 2 prices. I was specifically asked if I wanted the Orbit 2 with or without CoPilot s/w. All the prices with CoPilot were £50 more than without.
The O2 rep (Adrian) agreed with me that this was wrong, a throwback to the original Orbit which was available with CoPilot at £50 extra. He agreed to move me to the 18 month tariff with me paying £49.99 for the phone. I then asked if we could do anything about the phone charge and he agreed to a free month’s rental. So the phone has cost me £15.

I am sorry if this comes across as sexist but I was getting nowhere with this speaking to women, they didn’t understand my position. Eventually I got put through to retentions and got a man. Sorted.

Andrew.

[HandySpanner]

I am sorry if this comes across as sexist but I was getting nowhere with this speaking to women, they didn’t understand my position. Eventually I got put through to retentions and got a man. Sorted.


I suspect the retentions team is a bit more clued up anyway. They have the power to fine tune packages rather than select from a bunch of options. They have to be on the ball a bit more for that to make sure they don't undersell. I've just ordered my O2O2 after having to wait until March 1st because of an 18 month upgrade cycle. I didn't want to wait 18 months again for an upgrade but then I didn't want the crappy packages they give you on a 12 contract. It told them that I was happy to have a 18 month contract, but I didn't want that to mean an 18 month handset upgrade cycle too (although being a "select" customer means I get to upgrade 3 months before end of contract)

The woman in sales just couldn't do anything but when they put me through to another woman in retention, she was great and sorted it all out. FWIW I got a 12 months contract, 1000texts, 600mins, web bolt-on, £40pm, handset free. Not amazing but online the same contract would be £40+£7.50 a month (for webbolt-on) and £50 for the handset - an extra £140 over the year.

[gatecrasha]

Argue your tits off with o2,
theyre not perfect by an means... and trust me i should know,

owning an orbit i contacted o2 shop in town to have confirmed whether 4gb card will work ok,
(SDHC) told yes, so brought online from non o2 supplier,

card didnt fit etc, but o2 liable as advised it would,

o2 promised to send 'free' 2gb card,
this arrived damaged,
rang complaints - card sent out, card didnt arrive
rang complaints again - card sent out - card didnt arrive
(turned out both cards were not actually posted at all) - blatently lied to !!!

rang again threatening legal action,

i was 12mths into an 18mth contract = by way of apologising
i now have Free upgrade to orbit 2
free spare battery
4gb sdhc card
and my package has been updated to include bolt-on 'free' for internet useage

theyre a bunch of half witted brain dead's
who dont know their backsides from their elbows

contract still remains 6mths to end,