WM6.1 Blackberry Connect XDA Orbit 2 / HTC Touch Cruise

[leondaphillips]

Hi
Has Anyone Got the BlackBerry Connect Software Working on this model?
Thanks
Leon

[SCtud]

i'd be curious as well. there are a few threads on this, and it seemed like nobody got it to work on the touch cruise (though people have gotten it to work on their touch).

out of curiosity, why are people choosing to use blackberry connect rather than direct push through exchange? i find that my push is not 100% reliable and considered using blackberry connect to fix this. does anybody else have that dilemma?

[leondaphillips]

Sadly, blackberry is the 'corporate standard', so I am stuck with it.

I have managed to get the Blackberry Connect client 4.0.0.97 to work 100% reliably on HTC touch p3450 with an HTC release ROM. As soon as you load a tweaked or cooked ROM the Blackberry Connect stops working.

Sadly the XDA Orbit 2 comes with an o2 cooked rom so it wont work with that, I have a call in to o2 support but I wont hold my breath
Yours
Leon

[Rar9]

Hi,

I still new to Blackberry installation. (It´s my first go today)

From what I have read here a lot of people have problems.

I´ve successfully installed 4.0.0.97 of the Polaris with Bepes 0.58 Full German, eventhough the first installation required a compleate reset:

The HTC also connects to the server, but I get an error as my current user has been rejected. I do believe that our IT Admin needs to allow me to use the Blackberry function..... or am I still doing something wrong? :confused:

Unforunately I´ve noticed that the PDA has slowed down somewhat after installing the Blackberry connect :mad:

Look forward following this post.

Cheers
Rar9

[jomo25]

Hi,

I still new to Blackberry installation. (It´s my first go today)

From what I have read here a lot of people have problems.

I´ve successfully installed 4.0.0.97 of the Polaris with Bepes 0.58 Full German, eventhough the first installation required a compleate reset:

The HTC also connects to the server, but I get an error as my current user has been rejected. I do believe that our IT Admin needs to allow me to use the Blackberry function..... or am I still doing something wrong? :confused:

Unforunately I´ve noticed that the PDA has slowed down somewhat after installing the Blackberry connect :mad:

Look forward following this post.

Cheers
Rar9

To get connected, you can talk to your IT amdin, but you don't need to if you also install the Blackberry Connect for Windows Mobile DESKTOP software. What that lets you do is obtain and assign a PIN to your Polaris/BBC setup. Its a security measure to tie your phone with your email account. Install BBC for WM desktop on a PC that has access to your email account (i.e. Outlook connecting to your Exchange server), then run the program. It generates a PIN, assigns it to your phone within BBC on the phone, then you should be good to go. Of course, you can talk to your IT guy otherwise.

And the slowdown is what I mentioned in the other forum. BBC uses LOTS of CPU, memory, and thus, battery.

[leondaphillips]

Hi Rar9
If it connects then disconnects that is because you're using a non-release ROM (cooked).

On a succesful install of 4.0.0.97 you will see after reset a connection even if you havent configured desktop, it is required for the desktop proggie to do its work.
HTH
Leon

[xphobic]

Hi Rar9
If it connects then disconnects that is because you're using a non-release ROM (cooked).

On a succesful install of 4.0.0.97 you will see after reset a connection even if you havent configured desktop, it is required for the desktop proggie to do its work.
HTH
Leon

are u saying the ver 4.0.0.97 will work n you have it on your cruise?

[hambola]

I have not been able to get it to work and I have the stock HTC ROM. I'm not aware of anyone who's been able to get Blackberry Connect to work on this device. Check out this thread for others in the same boat:

http://www.sems.org/entry.asp?ENTRY_ID=276

[Rar9]

Hi Rar9
If it connects then disconnects that is because you're using a non-release ROM (cooked).
Leon

Leon,
I don´t think it would be related to the cooked Rom. I believe that it tries to get allowance from the server and then is rejected since I never had a blackberry so far with this company. Unforunately I still can´t confirm 100% since the our IT has not responded to my query. :mad:


In the meantime I have removed the BBconnect and use an Outlook Webmail connection via Seven (thanks for jomo25) which is very FAST and is not so hard on the CPU like BBConnect. I also believe its a lot easier to install. :cool:
(http://community.seven.com/forum/index.php?forum=true)

I´ll give it another try once I get more feedback from our IT and will post my results.

Cheers
Rar9

[hambola]

Yeah I don't think it has anything to do with the ROM. There seems to be an issue with the TC connecting to the Blackberry server and I have no idea why. That thread I sent earlier contains some theories on the topic. The BC software is a resource hog for sure.

Assuming you're using BC to connect to Coporate Mail (Enterprise) you can always try Microsoft Direct Push instead of Blackberry Connect to get to the Exchange server. A less optimal path would be to use IMAP to connect to the Exchange server. Then you would lose Push mail functionality

[jomo25]

Well, we have 2 threads on the same topic. Some diff players in each, so I'll cross-post this one last time...Here's the other thread: http://forum.xda-developers.com/showthread.php?t=376917

Here's what I posted last: Seven is a "competing product" to BB's suite. If you are trying to connect to a BB server, then yes, you'd need BBC. But if you are just trying to get your email delivered, whether it be personal, POP3, IMAP, or you corporate email (Exchange) and you are behind a firewall, then Seven has a solution for you. Some more elegant than others. But it works. For me, it's the only option since we do use Exchange, behind a firewall, with no OWA externally accessible and BBC's software is very juice hungry.

As for getting BBC to work. Without knowing your exact setup, its hard to know what the issue is. First, make sure you are on the right data plan. I.e. for AT&T you MUST be on one of their BB data plans. Otherwise, you won't be able to get to the blackberry.net APN needed. Then, make sure you have the BBC for WM software installed on your phone and PC. (There are 2 programs, one for each) Then, connect your phone to the PC as in ActiveSync. Run the PC's program. You should notice that ActiveSync connection is severed, and the BB program should find the phone. Then go to assign a PIN and it should. Then it shoudl start to pull email to your phone.

The second software you need to run on the PC is here:
http://www.sems.org/entry.asp?ENTRY_ID=225
Click on the link for: ActiveSync_BBConnect_Desktop_Setup_4.0.0.17.zip

Because BBC uses a different APN than all other network access on your phone, and your phone can only connect to one APN at a time, you will not be able to do other things like surf via IE on your phone while you are connected to BBC (another reason it sucks).
----------

@ Rar9, I'm glad Seven is working for you. To be honest, if you can use the Seven software, you might just wanna stick with it. Seriously, BBC is a resource hog and a half as you seem to have experienced. You'll find it tough to go thru a day without battery dying, if your expereicne with BBC was similar to mine. I even have to run Seven's Workgroup Connector (which sends my work mail through my work PC) and I STILL prefer Seven over BBC for that reason. PLUS, you don't have to worry about switching APNs between your carrier's normal Internet gateway and the blackberry.net gateway. And of course th efinal bonus: the BB data packages tend to be MUCH more expensive than the normal data ones (up to 50% price diff with AT&T).

But try it again if you would like. Hope my instructions and links above for BBC help with that.

[hambola]

Ok so let me clarify. I am trying to connect to get my Exchange email through a Blackberry server. Microsoft Direct Push is not an option since IT doesn't enable it on the server. I do have the Blackberry Enterprise (not personal) plan from ATT. I do have the BC software. I do have an activation code from IT. The problem is the phone does not connect to the Blackberry server. Like I mentioned in my previous post if you check out that thread on SEMS others seem to have this issue. I am getting the same behavior this user in the UK is having:

"After installation and Blackberry Setup I get:

PIN pending
IMEI it's ok
IP address No connection

Status/Service Not Connected

By pressing the "register now" button I get Blackberry Edge connection, Status/Service shows Network Available then Data Tunnel Available and finally "Not Connected". During the process I can see an IP address in the Identity screen."


Appreciate your instructions but I just don't think it works. I've tried several different versions of the BC software, no cigar.

[jomo25]

So, just to make sure, you have the desktop PC software also? If so, what happens when you connect the PC to the phone via USB? Doesn't it ask you to move the mouse around to generate a random and unique PIN? Oh, and did you force your phone to only use Edge? I beleive AT&T's connection to the BB APN is still only available via their 2G network, not 3G (not 100% on that last thing, but I do remember it was the case before).

[hambola]

You know, it's been awhile since I tried this, but honestly I remember trying like every permutation. I installed and uninstalled almost every version of BC. I tried it with Edge and/or 3G. I tried using the desktop software to generate the PIN and other times I didn't. I guess I can always try again. Have you gotten it to work on your device?

[jomo25]

Not on my Polaris. I haven't tried. I did on my Kaiser and on my Hermes. I had the same issues you describe, til I used the desktop software to gen the Pin. I'd try on my Polaris now, except that I don't have the BB data plan and don't want to go thru the hassle with the AT&T guys again to get it added (esp since I won't keep the BBC software on my phone anyways for the aforementioned issues).

So, it may be that it doesn't work with the Polaris. the new versions of BBC should work, but they may not. If you feel you've tried it and did everything right, then it just may not work as you say.

I definitely don't want to steer you down a dead end. I was just checking to see if you did everything I thought needed to be done. Sounds like you had those bases covered.

Sorry!

[leondaphillips]

Yeah I don't think it has anything to do with the ROM. There seems to be an issue with the TC connecting to the Blackberry server and I have no idea why. That thread I sent earlier contains some theories on the topic. The BC software is a resource hog for sure.

Assuming you're using BC to connect to Coporate Mail (Enterprise) you can always try Microsoft Direct Push instead of Blackberry Connect to get to the Exchange server. A less optimal path would be to use IMAP to connect to the Exchange server. Then you would lose Push mail functionality


Hi hambola
I read that the RIM Blackberry Connect was designed to work on Release / RTM versions of Windows mobile and has been coded to prevent it logging on via the global BES if the ROM is unsigned or if the device name is not in the list of allowed devices.

I can prove this using my trusty P3450. When loaded with a vanilla WWE RTM ROM Blackberry Connect 4.0.0.97 works fine. Load a cooked ROM and it connects then disconnects. This is the behviour I get on my polaris with its customised o2 ROM.

So it could be a clean ROM problem or it could be that Blackberry just havent allowed the Polaris to connect just yet.
Yours
Leon

[leondaphillips]

are u saying the ver 4.0.0.97 will work n you have it on your cruise?


No
4.0.0.97 doesnt work on Cruise but works fine on a vanilla ROM on P3450
Yours
Leon

[leondaphillips]

Not on my Polaris. I haven't tried. I did on my Kaiser and on my Hermes. I had the same issues you describe, til I used the desktop software to gen the Pin. I'd try on my Polaris now, except that I don't have the BB data plan and don't want to go thru the hassle with the AT&T guys again to get it added (esp since I won't keep the BBC software on my phone anyways for the aforementioned issues).

So, it may be that it doesn't work with the Polaris. the new versions of BBC should work, but they may not. If you feel you've tried it and did everything right, then it just may not work as you say.

I definitely don't want to steer you down a dead end. I was just checking to see if you did everything I thought needed to be done. Sounds like you had those bases covered.

Sorry!
Hi Jomo25
no offence taken, thanks for your ideas - a second pair of eyes is always welcome!
Yours
Leon

[leondaphillips]

Ok so let me clarify. I am trying to connect to get my Exchange email through a Blackberry server. Microsoft Direct Push is not an option since IT doesn't enable it on the server. I do have the Blackberry Enterprise (not personal) plan from ATT. I do have the BC software. I do have an activation code from IT. The problem is the phone does not connect to the Blackberry server. Like I mentioned in my previous post if you check out that thread on SEMS others seem to have this issue. I am getting the same behavior this user in the UK is having:

"After installation and Blackberry Setup I get:

PIN pending
IMEI it's ok
IP address No connection

Status/Service Not Connected

By pressing the "register now" button I get Blackberry Edge connection, Status/Service shows Network Available then Data Tunnel Available and finally "Not Connected". During the process I can see an IP address in the Identity screen."

Appreciate your instructions but I just don't think it works. I've tried several different versions of the BC software, no cigar.
Same behaviour on a cooked ROM on P3450 - exactly the same.

[Ratze]

German O2 Orbit 2 will support BBC in May. This is what someone from O2 told me. BBC software sends the PDA ID (Pola200) the OS version and the carrier to RIM. If your PDA is not supported by RIM you'll get " pin pending".

So we have to wait.:rolleyes:

[hambola]

It sounds like BC doesn't work on stock and modified ROMs. I believe it's a device issue when it comes to the Polaris. Maybe the device is too new and not accepted by Blackberry Servers, who knows, i'm just making it up right now.

I know the BC software does work on the Kaiser as mentioned above. Then again, it comes working out of the box on the ATT Tilt, so it's a known working configuration. Maybe we just have to wait until one of the European carriers offers the BC service on the Cruise. Either way you're right though, the software is a resource hog, and will tax the device.

[DocMAX]

so as what i learned is no chance blackberry with polaris. right?